Moonstruck East Restaurant

03/13/10

Terrible service, find a better diner

by theeasykill30

My friends & I were looking for a place with a good brunch menu. We tried to go to Penelope nearby but the line was out the door. We were hungry & didn't feel like waiting so we wound up at Moonstruck. We thought we were lucky that there was no wait. They stuck us upstairs & although there weren't too many tables upstairs, it was too many for our waitress to handle. I can deal with inattentive service staff to a certain extent but there's no excuse for rudeness we experienced from our server. I clearly ordered off their $15.95 brunch menu (which could be cheaper but it's NYC) but never received the fruit that was supposed to be a part of my special. I also had to ask for my mimosa 4 times before I actually got it. The food itself was OK. I've had better diner food but I've also had worse. All in all, stay away from this place. The service is so bad it will leave a bad taste in your mouth.

• Pros: no wait
• Cons: inattentive service staff

10/07/08

ok, poor service

by nygiants08

This place is just your standard diner. Eggs usually come out cold, home fries are just ok and the toast is always dry. The service is the worst, waiters throw the drinks at you. So try it if this is your style. Enjoy

08/03/08

Cozy neighborhood hang

by newyorknatively

As a lover of New York diners, I have to give Moonstruck high marks. The space itself is pretty imaginative and cozy as a modern diner. The food is reliably good and there are some great healthy options.

01/01/08

Rude Phone Girl

by padrona

The food is fine..typical diner fare but if you have the misfortune of having to call for a delivery order, good luck. The same girl answers the phone every time with a strange accent and demands that you call back because she can't hear you because of all the noise in the background at the diner. It's ridiculous. Then you must wait on hold endlessly for her to return on the line and then tell you not to yell. She is hideously rude and should be fired. I have stopped ordering from there because of her.

• Cons: The phone girl

11/11/07

Count Your Change

by cowee

I have only gone to this diner for breakfast. The food is expensive but dependable as is the service. However, it is important when visiting this restaurant that you put your money on the counter and have the cashier give you the change before letting her put the money in the cash register. I had just come from the bank and had all twenty dollar bills in my wallet. My bill came to $21.56. I gave the cashier $40 and she gave me $8.44 back. My wife was with me and we explained she had made a mistake and she became very nasty and belligerent and refused to give us the right change. I am hoping this was an honest mistake but I feel by her response and that of the manager on duty that something else may be taking place. I will never eat at this restaurant again. There are many diners in New York serving good food that would treat a repeat customer more honestly and without such disrespect.

• Pros: Average food good service
• Cons: Keep your money on the counter until you receive your change