Salon Santa Cruz

ambiance	98.07999610900879% positive	“The atmosphere is warm and friendly and she makes the best coffee.” “have priced different salons in the city and they are all expensive but for her location and service compared to other salons are not bad at all.” “the salon also stocks some great products that are fun to check out.” “relaxing more airy and yet private atmosphere in which you may be pampered, have great coffee, hear good music, interact with the friendliest and most talented staff around, get an amazing manicure and get the best hair styles in town!” “love the atmosphere and the people who work at the salon.” “The salon is imoeccable with a serence atmosphere and an excellent professional staff.” “also need to note that new location is great.” “The vibe and feel of the salon was beautiful -- very comfortable, private sections for color, washing and haircuts -- no one on top of you while you're getting worked on.” “The Salon is extremely clean, the staff is very polite and helpful, decor is hip and cool.” “So the decor goes like this: 12 generously spaced chairs to spread out and let the stylists do there thing to you, and many gorgeous Chandeliers giving the salon the perfect lighting.” “Salon Santa Cruz has a great atmosphere, and the friendliest staff of any salon I've ever been to.” “was very impressed by the relaxing, professional atmosphere.” “The staff is warm, respectful of your hair, and respectful of your views which I really appreciate.” “Great atmosphere as well.” “Everyone was attentive and made me feel very comfortable.” “The salon is very professional, chic, and hip with a great ambiance.” “Salon Santa Cruz is a place where I can listen to relaxing music and enjoy a clean, comfortable salon.” “Very friendly and cool people, great location, delightful experience.” “Friendly staff and comfortable salon.” “There are heat lamps to have your hair dried with plenty of space so you do not feel jam packed as well as the most comfortable seats to have your hair washed in.” “The salon has a wonderful ambiance and excellent service.” “The salon was out of my usual 'tourist' track, but as soon as I walked in I loved the airy loft atmosphere and the incredibly friendly staff.” “Aside from the totally laidback and terrific atmosphere, the stylists were incredible.” “Salon itself had a nice ambience.” “Another plus: the friendly atmosphere--serious about style and hair care, but never pretentious or product-pushing.” “she is such a sweatheart and very very friendly, I felt as if I had sat in her chair before, I was extremly comfortable and felt that I was in 'good hands'.”
dessert	100.0% positive	“The Salon itself is fairly nice too, with a friendly and relaxed staff that offers complimentary cookies, juice and sometimes even wine to its customers.”
drinks	80.0% positive	“The cut was just awful and for that price and the tip I could have had a better cut, mani/pedicure,drinks & dinner.” “The atmosphere is warm and friendly and she makes the best coffee.” “relaxing more airy and yet private atmosphere in which you may be pampered, have great coffee, hear good music, interact with the friendliest and most talented staff around, get an amazing manicure and get the best hair styles in town!” “The Salon itself is fairly nice too, with a friendly and relaxed staff that offers complimentary cookies, juice and sometimes even wine to its customers.” “The salon is also very nice, and they give you tea while you wait.”
food quality	100.0% positive	“Me being a new mom, I wanted a new look that was fresh and managable.” “She is a joy and breath of fresh "hairdresser" air!” “Salon Santa Cruz is like a breathe of fresh air in that they don't stereotype you or your type of hair into traditional categories of straight or curly, good or damaged hair.”
menu variety	100.0% positive	“She had great ideas and extensive knowledge on color, texture and maintenance.”
overall	100.0% positive	“Thank you Santa for creating this great place and being so talented with curly hair.” “Overall, it is a normal, great place to get a hair cut.”
return potential	85.71000099182129% positive	“It was an absolutely fantastic experience and I would highly recommend it to anyone who was tired of paying too much and getting too little in return.” “This was my first visit to this salon (several family members had recommended it) and it's definitely a place I would go back to (and I live up in Westchester County, so it's not close).” “love this place and I will go back!” “Loved my color as well, I will definitely be back for my next do!” “will definately recommend the salon to friends and will be back when I'm next in NYC.” “love to have my hair washed by Jeffrey he gives you the best massage I feel like I've gone to heaven and when it's over I'm sorry to come back to earth (smile).” “This place is very pricey for my pocketbook so I can't go back as often as i'd like but you get what you pay for.”
service	95.53999900817871% positive	“The staff is unbelievably nice and prices are spectacular for the amount of work Carlos put into my hair!” “she is such a sweatheart and very very friendly, I felt as if I had sat in her chair before, I was extremly comfortable and felt that I was in 'good hands'.” “The service is great, the environment is very relaxing and the staff are very friendly.” “The staff are all wonderfully friendly.” “Overall, I had a good experience - everyone was friendly and very efficient.” “The atmosphere is warm and friendly and she makes the best coffee.” “The staff at Salon Santa Cruz is excellent--I've had different people there cut my hair, texturize it, blow dry it--and they've all done an outstanding job.” “The staff greeted me at the door with a warm smile.” “The old beautiful brick walls are covered in fascinating art work that is for sale, and the front of the salon is a floor to ceiling style window so you can people watch on 5th avenue.” “All I got was nice friendly service.” “Outstanding customer service and quality work.” “The salon was out of my usual 'tourist' track, but as soon as I walked in I loved the airy loft atmosphere and the incredibly friendly staff.” “also enjoy the personal attention I get and there is never a line of people in front of me.” “can't tell you how often I get stopped and people compliment my hair.” “Everyone at the salon was friendly, and their customer service is great.” “Everybody was so attentive and I only realized afterwards that Santa herself did my haircut.” “The staff is warm, respectful of your hair, and respectful of your views which I really appreciate.” “Its very low key, all the staff is super friendly and best of all, I got the best haircut of my life!” “The worst service, a mediocre haircut at a very expensive price” “Friendly staff and comfortable salon.” “love the atmosphere and the people who work at the salon.” “Best salon in Town, Great customer service, excellent treatment.” “For the record, I didn't get the full service but was treated cordially and noticed that others around me got the same.” “The people are very friendly and they really do listen to what you want.” “Very friendly and cool people, great location, delightful experience.” “As a guy with thick curly hair I have gotten too many bad haircuts from people who don't know how to deal with thick or longer hair.” “As soon as I stepped in, the people were so nice and very helpful.” “would highly recommend this salon to anyone looking for great 'top notch' service.” “The Salon itself is fairly nice too, with a friendly and relaxed staff that offers complimentary cookies, juice and sometimes even wine to its customers.” “Another plus: the friendly atmosphere--serious about style and hair care, but never pretentious or product-pushing.” “The service was great, Katya gave me a great haircut and she was really cool.” “Throughout the visit, I was treated royally by the staff, the space was beautiful and it was just what i needed to unwind from the flurry of activity.” “re greeted by their friendly staff.” “The salon has a wonderful ambiance and excellent service.” “Everyone was attentive and made me feel very comfortable.” “The diversity of the salon staff and their individual skills are amazing.” “highly recommend Salon Santa Cruz, Santa is charming and the staff are all very pleasant, they all do good work.” “He had a very friendly demeanor and very professional.” “The salon staff is extremely friendly and make you feel welcome and relaxed.” “would recommend Evelyn to anyone that wants to walk out of the salon looking fabulous and recieving excellent service everytime.” “In my opinion they provide the best service at affordable prices.” “The Salon is extremely clean, the staff is very polite and helpful, decor is hip and cool.” “Great, fast, friendly mens haircuts, best in the City” “The quality and attention offered by the Salon is amazing, I have never received the same service at another salon.” “Everyone is friendly, knowledgeable, and cater to your needs.” “relaxing more airy and yet private atmosphere in which you may be pampered, have great coffee, hear good music, interact with the friendliest and most talented staff around, get an amazing manicure and get the best hair styles in town!” “Overall, the service was absolutely fantastic.” “From the door I was greeted by name, which is a plus based on appoinments and schedule, which is well organized, as I made an appointment 2 days prior via phone and was greeted by a friendly voice, the same voice who greeted me as i walked in.” “Everyone is professional and offers top of the line service.” “Fast & friendly service when booking and it only gets better from there.” “The service was great and the crew was very friendly and professional.” “The people were friendly and personable, but defintely don't talk your ear off, which was very nice.” “great service” “have priced different salons in the city and they are all expensive but for her location and service compared to other salons are not bad at all.” “The salon is imoeccable with a serence atmosphere and an excellent professional staff.” “Salon Santa Cruz has a great atmosphere, and the friendliest staff of any salon I've ever been to.”
value	59.089999198913574% positive	“The worst service, a mediocre haircut at a very expensive price” “Not cheap (you get what you pay for in my opinion), but I would add that in London, desperate for a good cut, I have paid #260 (that's around USD 500!)” “Was misquoted a price previously and almost fell over when I heard the price BUT it really was the best cut I've ever had.” “This whole process has been very, very expensive.” “have priced different salons in the city and they are all expensive but for her location and service compared to other salons are not bad at all.” “It was totally worth $150 for the hair cut, beacuse it was seriously the best haircut I have ever had.” “good haircut for a reasonable price” “In my opinion they provide the best service at affordable prices.” “The staff is unbelievably nice and prices are spectacular for the amount of work Carlos put into my hair!” “This place is very pricey for my pocketbook so I can't go back as often as i'd like but you get what you pay for.” “The cut was just awful and for that price and the tip I could have had a better cut, mani/pedicure,drinks & dinner.”
wait time	83.33000183105469% positive	“After much research on where to get my very dry, thick, long,crazy, curly hair cut I chose this salon b/c it was the only one out of 5 that I was looking at that had NO bad reviews.” “got a great trim, wonderful, rich highlights, and also Katya styled it beautifully and recommended a couple simple products and taught me how to get my frizzy under control in a few minutes.” “From the minute you walk in you are greeted with kind faces, warm smiles and heart felt hellos.” “good cut goes a long way.” “The color is also terrific - blond -and it lasts a surprisingly long time.” “Everyone at the Salon was so nice, professional and I felt catered to every minute”

08/30/11

What an amazing salon

by Salon Santa Cruz

If you are interested in excellent hair care you must visit Salon Santa Cruz on Fifth Avenue between 28th and 29th Street.

The salon is lovely and the customer service is excellent. I've had my hair done by a number of the stylist there and have consistently been please particularly since I have lots of hair that is very challenging to work with. They are trendy in their cuts and make the customer a priority. I highly recommend it. The owner, Santa Cruz, is a lovely lady works hard to ensure that her customers leave her salon satisfied.

helpful (0) not helpful (0) comment share

05/24/11

very disappointing

by ericafr77

I was really looking forward to this visit for several weeks prior to my appointment. I was getting a Brazilian Blow Out and was expecting great service based on the positive reviews. Instead, I received very subpar service. The entire atmosphere at the salon is EXTREMELY unprofessional. They gave me to a trainee who somehow managed not to wash my hair the right away. Rather than being pleasant, as hair washing at a salon usually is, it was painful because I felt like he was tangling and ripping my hair. He left me several times with shampoo in my hair at the sink to go investigate something. The blow out itself was horrific as well. It was done in a very crude manner and I felt as though my hair was being torn out of my scalp by the trainee (who did this part as well). The "hair stylist" took over only toward the end of the service since he was with a different costumer. By that time, I was so frustrated that I just wanted to leave the salon as soon as possible. I was never told when I made the appointment that I would be part of a teaching session and I feel as though the salon should inform their costumers of this. I have gone to many different salons and NEVER had a trainee handle my hair without being asked first. I am all for teaching, but I feel as though customers who are paying hundreds of dollars have the right to be informed and to choose. As for my Brazilian Blow Out, maybe it didn't take to my hair or maybe the products used were subpar as well. There is very little difference in my hair. In any case, I will not be revisiting this salon.

helpful (1) not helpful (0) comments (1) share

05/04/11

HOUSE OF HORROR AT SALON SANTA CRUZ

by stalnayavolchitsa

horrific experience, beware all !!! i got a promotion from the website for Keratin Blowout. once i left the salon my hair looked good only until next morning. i woke up and started crying as my hair was a real mop. Obviously they are not using what they advertize, my hair got killed with formaldehide, when i called next day and asked if this can be fixed they lie to me first giving me approintment and then calling and cancelling it stating that there is noting they can do for me further. Even worse, they refuse to credit my card when i ask for refund. And they send another lie letter to my credit card company. Be careful with these crooks, do not get yourself fooled by their cheap promotion, it is cheap because they use crap products. for me now it is not only money lost but my hair is more tangled than ever was, i noticed that i am loosing more hair after this so called treatment. better pay extra but go to reputable places who at least will stand by their quality and will have decency and loyalty to customer. This salon obviously is after one time deals, once they grabbed your money they do not care.

helpful (0) not helpful (1) comments (1) share

04/14/11

Santa Cruz salon recognizes a talented NEW stylist

by PokerBasia

Today was the day that I felt good not only on the outside but on the inside.

Having a great cut makes you strut proudly..doesn't it?

I was in serious need of a haircut but being out of work made this costly expense hard to manage except for today all thanks to a new and talented hairstylist named Jackie who is in training at the salon. With a bit of supervision from the owner herself I was very confident that my haircut would look like what I wanted and asked for. Thanks to an ad I found on craigslist, I received a free haircut that soon will cost more than I could afford.

Jackie will soon be entitled to raise those prices because of his talent, it will be worth it.

Thanks to Santa Cruz for bringing him in and making me feel pretty again!

And I can't forget to mention the service of professionalism

all around starting with a head massage during my hair washing and the cool atmosphere.

See you soon.

Barbara from Williamsburg.Bklyn.

helpful (0) not helpful (0) comments (1) share

04/14/11

Disappointing Experience

by VanessaRS

My first visit was for a cut almost two years ago and I was very happy with that service. I had been to the salon before for a touch-up and was happy w/ it. This time around, a new stylist, maybe his name was Carlos, attended to me and the experience was unpleasant.

The assistant, Jeffrey was very nice and attentive. I'm pretty sure the relaxer that was available to me last time was not available this time around, but proceeded anyway. I was left w/ a relaxer burn, despite being prepped beforehand. Not cool.

After the relaxer, the stylist (I use the term loosely) sprayed detangler in my hair and set me under the dryer so I didn't have to walk out with wet hair. This I expected, but since the last stylist that attended to me last year at least left some Moroccan Oil in my hair to protect it and not have it look so gross, I expected something similar. There was no care about how I'd look, let alone the health of my hair, leaving their salon. This seemed like shoddy service. I came in with dirty hair and left with dirty hair, which I will take the blame for as I should have spoken up. That evening I washed my hair again myself. In fact, when I went to my local salon two days later she still smelled the relaxer in my hair and used a neutralizing shampoo just in case. Hopefully my hair won't fall out.

The affair on the whole, seemed unprofessional and not really fitting a salon that bills itself as high-end. I would have been better off going to the generic wash and set salons near my job where 50 bucks will buy you a touch-up and a blow-dry, which I've been trying to get away from in an effort to really maintain my hair to the best of my ability by going to "nice salons". But, if the service is worse, and more expensive, I think I'll go back to the generic shops.

Apart from that I seem to have lost part of my hairline. A two-inch long strip of hair is now gone at the hairline, which will take years to grow back and render me almost unable to just put on a headband and go. In the grand scheme of things a little lost hair and a burn are not really a big deal, but this was totally unexpected and unpleasant. I did e-mail the salon, but never heard back.

helpful (0) not helpful (0) comments (1) share

Write a Review

See more Salon Santa Cruz reviews

Salon Santa Cruz

Hours:

Category:

Payment Methods:

Hair Care Services:

What People Are Saying About Salon Santa Cruz

Contributor

Contributor

08/30/11

What an amazing salon

by Salon Santa Cruz

05/24/11

very disappointing

by ericafr77

05/04/11

HOUSE OF HORROR AT SALON SANTA CRUZ

by stalnayavolchitsa

04/14/11

Santa Cruz salon recognizes a talented NEW stylist

by PokerBasia

04/14/11

Disappointing Experience

by VanessaRS

The Details on Salon Santa Cruz

Place Categories:

Things To Do Nearby Salon Santa Cruz

Lists In Manhattan

Recent Reviews In Manhattan

More Info

Contact

More Navigation

Partner Sites: