254 5th Ave, New York, NY | Directions 1000140.744909 -73.987359
Tue & Wed 9:30am - 6:30pm
Thur& Fri 9:30am - 8pm
Sat 10am - 6pm
Neighborhoods: Midtown South Central, Midtown
What an amazing salon – If you are interested in excellent hair care you must visit Salon Santa Cruz on Fifth Avenue between 28th and 29th Street.
The salon is lovely and the customer service is excellent. I've had my hair done by a number of the stylist there and have consistently been please particularly since I have lots of hair that is very challenging to work with. They are trendy in their cuts and make the customer a priority. I highly recommend it. The owner, Santa Cruz, is a lovely lady works hard to ensure that her customers leave her salon satisfied.
very disappointing – I was really looking forward to this visit for several weeks prior to my appointment. I was getting a Brazilian Blow Out and was expecting great service based on the positive reviews. Instead, I received very subpar service. The entire atmosphere at the salon is EXTREMELY unprofessional. They gave me to a trainee who somehow managed not to wash my hair the right away. Rather than being pleasant, as hair washing at a salon usually is, it was painful because I felt like he was tangling and ripping my hair. He left me several times with shampoo in my hair at the sink to go investigate something. The blow out itself was horrific as well. It was done in a very crude manner and I felt as though my hair was being torn out of my scalp by the trainee (who did this part as well). The "hair stylist" took over only toward the end of the service since he was with a different costumer. By that time, I was so frustrated that I just wanted to leave the salon as soon as possible. I was never told when I made the appointment that I would be part of a teaching session and I feel as though the salon should inform their costumers of this. I have gone to many different salons and NEVER had a trainee handle my hair without being asked first. I am all for teaching, but I feel as though customers who are paying hundreds of dollars have the right to be informed and to choose. As for my Brazilian Blow Out, maybe it didn't take to my hair or maybe the products used were subpar as well. There is very little difference in my hair. In any case, I will not be revisiting this salon.
Sounds awful, we are very sorry that you had such an experience...we work hard on customer service and it seems we may have fallen short. If we could make it up, we would like to try. Thanks for your comment this won't ever happen again.
HOUSE OF HORROR AT SALON SANTA CRUZ – horrific experience, beware all !!! i got a promotion from the website for Keratin Blowout. once i left the salon my hair looked good only until next morning. i woke up and started crying as my hair was a real mop. Obviously they are not using what they advertize, my hair got killed with formaldehide, when i called next day and asked if this can be fixed they lie to me first giving me approintment and then calling and cancelling it stating that there is noting they can do for me further. Even worse, they refuse to credit my card when i ask for refund. And they send another lie letter to my credit card company. Be careful with these crooks, do not get yourself fooled by their cheap promotion, it is cheap because they use crap products. for me now it is not only money lost but my hair is more tangled than ever was, i noticed that i am loosing more hair after this so called treatment. better pay extra but go to reputable places who at least will stand by their quality and will have decency and loyalty to customer. This salon obviously is after one time deals, once they grabbed your money they do not care.
The House of Horror is a term we use happily around Halloween but to be called a house of Horror at any other time is pretty scary....we are extremely offended but more importantly sorry that anyone would express such a feeling about their service. The truth is that if this was a house of horror we would not have lasted a week in this town let alone 20 plus years.
We stand by our products and service and understand that anyone can have a bad day including us.
Santa Cruz salon recognizes a talented NEW stylist – Today was the day that I felt good not only on the outside but on the inside.
Having a great cut makes you strut proudly..doesn't it?
I was in serious need of a haircut but being out of work made this costly expense hard to manage except for today all thanks to a new and talented hairstylist named Jackie who is in training at the salon. With a bit of supervision from the owner herself I was very confident that my haircut would look like what I wanted and asked for. Thanks to an ad I found on craigslist, I received a free haircut that soon will cost more than I could afford.
Jackie will soon be entitled to raise those prices because of his talent, it will be worth it.
Thanks to Santa Cruz for bringing him in and making me feel pretty again!
And I can't forget to mention the service of professionalism
all around starting with a head massage during my hair washing and the cool atmosphere.
See you soon.
Barbara from Williamsburg.Bklyn.
Thanks for that....we are happy to serve.
Disappointing Experience – My first visit was for a cut almost two years ago and I was very happy with that service. I had been to the salon before for a touch-up and was happy w/ it. This time around, a new stylist, maybe his name was Carlos, attended to me and the experience was unpleasant.
The assistant, Jeffrey was very nice and attentive. I'm pretty sure the relaxer that was available to me last time was not available this time around, but proceeded anyway. I was left w/ a relaxer burn, despite being prepped beforehand. Not cool.
After the relaxer, the stylist (I use the term loosely) sprayed detangler in my hair and set me under the dryer so I didn't have to walk out with wet hair. This I expected, but since the last stylist that attended to me last year at least left some Moroccan Oil in my hair to protect it and not have it look so gross, I expected something similar. There was no care about how I'd look, let alone the health of my hair, leaving their salon. This seemed like shoddy service. I came in with dirty hair and left with dirty hair, which I will take the blame for as I should have spoken up. That evening I washed my hair again myself. In fact, when I went to my local salon two days later she still smelled the relaxer in my hair and used a neutralizing shampoo just in case. Hopefully my hair won't fall out.
The affair on the whole, seemed unprofessional and not really fitting a salon that bills itself as high-end. I would have been better off going to the generic wash and set salons near my job where 50 bucks will buy you a touch-up and a blow-dry, which I've been trying to get away from in an effort to really maintain my hair to the best of my ability by going to "nice salons". But, if the service is worse, and more expensive, I think I'll go back to the generic shops.
Apart from that I seem to have lost part of my hairline. A two-inch long strip of hair is now gone at the hairline, which will take years to grow back and render me almost unable to just put on a headband and go. In the grand scheme of things a little lost hair and a burn are not really a big deal, but this was totally unexpected and unpleasant. I did e-mail the salon, but never heard back.
Wow...I had no idea your experience was so unpleasant. We stand by pour work and I, as the owner, need to know if someone is not happy...I hope you give a call so that we review what happened and take the care, that we are known for, to fix the problem. SC.
I LOVED my Hair!!!!!!! – I wish i could give them TEN stars!!!! i have been going to the same hairdresser for 6 years and was skeptical about going to someone new especially for something as complex as a brazillian blow out. But boy was i ever so wrong! i wish i knew about this place sooner!! I came out of there feeling so content and happy with my new hair! They were so courteous and answered all my question and concerns about this new procedure that i was so nervous in getting. If you ever go there, ask for Karlo, i was there for a couple of hours and he made me feel so comfortable. he was so attentive to my needs and thouroughy explained the whole procedure and how to maintian it fresh longer. Loved it and would recommend it to everybody.....
AMAZING! A TRUE DELIGHT IN HAIRSTYLING! – I truly enjoy coming in each & every time, I can't wait for my hair to grow in so I can come in for my hair appointments! I always look forward to the delightfully friendly, as well as knowledgable staff. Since my first visit I have liked coming here & continue to do so with sheer pleasure & delight. I walk out feeling happy, ultra satisfied with my hair styling & looking forward to the next time I can return! Santa is a genius, and an amazing person!!!
Salon Santa Cruz is the BEST! – I've been using Santa Cruz for years and could not be happier with my hair! The cut, color, highlights and Brazilian BlowOut are always done to perfection. One stop for all my hair care needs to keep it healthy and looking great! Thank you Santa! You're Salon is the BEST!
I'm getting so many compliments on my new haircut and color! – There is nothing quite like the feeling of a new hair cut and color...it's the quickest way I know to feel "brand new". I went to Salon Santa Cruz where Santa herself consulted with me on my "new look". Wow, my hair has never looked better, I have never felt better about the way I look,and the compliments just keep on coming.
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