Le Petit Spa

10/31/07

BEST SPA IN THE CITY

by joedefran at Citysearch

I am one of the new minority owners of the new CHILL SPA and hooked up with the most professional couple in the spa insdustry, Christine and Howard Kohlenberg. When they found out they could not renew their lease at le petite spa store one they came up with a professional exit strategy. For two months they gathered as many emails as they could from their customers to keep them updated on their plans to open a new location under a new name. They also decided to honor all previous series and gift certificates to their loyal clients. There will always be bumps in the road with a change of this magnitude, CHILL SPA has the right attitude; they try their best to satisfy their customers. For the client who is not happy with the way we handled her as a customer we offer you a complimentary service to see are beautiful new location.

We are located on 40a East 33rd street New York New York 212-213-2000

• Pros: Great service, Friendly atmosphere, reasonable prices
• Cons: I challange anyone to find one

10/30/07

Agreed w/ fellow reviewer CLOSED

by lehlani at Citysearch

I have to agree with spaone, I cannot believe this place is closed. I also bought a package from them and feel like I got ripped off over $200 (still had the majority of my package available), especially since I received no notification of closing or moving (called earlier this year and no one said anything to me). However, I called the other location that is no longer associated with them and they seemed very nice. Towards the last year and a half, they have been lazy on giving courtesy calls to clients about their spa appointments. If they do reopen, I hope they notify their clients with open bills. After this scenario, if they do reopen I will never go there again, or will once just to get my money back.

• Pros: spa workers that were there were friendly
• Cons: no notification, bad customer service by reception, snooty attitude by reception

10/24/07

CLOSED!

by spaone at Citysearch

I was shocked to find my regular placed closed, and angry that I had a package of services prepaid and left uncompleted! I called their other location, only to find they are under new ownership and haven't been associated with this location for half a year. They were very polite, and listened to my ranting about losing money, and invited me to visit them. Then, they told me Valerie was working there! Just the one I wanted to see! Now I have a bigger, better place to go!

• Pros: Former other location better
• Cons: Closed