“Most other Doctors location you need at least 3 weeks just for an appointment which is ridiculous.”
“Recommendation: Go somewhere else, and if they have bad service upfront when you are trying to set up an appointment - take it as a signal that the rest of the experience will be worst.”
I trust this place. Not always quick but always friendly proffessional and competent. Keep them in your address book for sure. I have always been diagnosed properly. Highly recommended
All-around Awful. I have had nothing but extremely negative encounters with the staff, the nurses, the doctor (I saw Dr. Rice), and now the customer service reps in billing at D.O.C.S. The staff is rude. The facilities are not clean. I waited almost an hour for both of my appointments there. I had to call multiple times a day---I was repeatedly put on hold and eventually transferred to some 'nurse's station' phone that rang endlessly---to get a necessary prescription refilled. When I called to inquire about my (abnormal) test results the nurse was dismissive, and then the doctor was rude, curt, and couldn't even be bothered to pull my file while talking to me about them. She up-billed my insurance for services not actually rendered, the charges for which---because I don?t have good insurance---were passed along to me. For example, she billed almost $200 for a 'psychotherapy' session, which was actually me spending two minutes in her office getting an expired prescription rewritten. When I called the billing department to sort out all of the charges, one representative was thoroughly unhelpful (telling me the exact opposite of what his colleague told me a month earlier), condescending, and rude. He eventually said, ?Call your insurance company!? and hung up on me. If you want personal, respectful, competent care, you certainly will not find it here.
Great Urgent Care Facility. I recently came down with a clogged ear that was becoming infected. I called my primary care physician and was told I would have to wait 2 months to get an appointment. I did a Google search and found out about DOCs. I arrived at the office at 10:50 AM and was out the door at 11:30 AM. The waiting room is clean, as are the exam rooms. The most time-consuming part of the appointment was completing the paperwork. I was immediately seen and treated by a physician.
Best Healthcare in the City. I've been going to DOCS on 34th for more than 10 years; my PCP is on staff there. With the exception of flu season, it seldom takes more than 20 minutes to see a doctor. This means I can drop in any time (no appointment) and be out in less time than it takes a doctor to actually make their appointment. All of the doctors and staff are professional and personable. There is none of the "15 minutes a patient" conveyor-belt methods you would expect of such a place; all of the physicians listen and take the time to explain the diagnosis, their treatment, and follow-up recommendations. The only downside is that it's difficult to get anyone on the phone, but this is an industry-wide problem.
Easy Professional Health Care in a City with Few Health Options. I woke up this morning with a terrible sore throat. In NY, it seems like you can call your doctor and wait 2 weeks for an appointment, or go to the ER and wait all day to see some overtired intern. A co-worker told me about this place (she called it docs), so I decided to check it out. I was there for about an hour total. The doctor was professional and very nice. Everything was easy, my insurance was accepted as an office visit, making my co-pay $15 instead of $50 for the ER. I got a prescription and was on my way.
If you looking for quick and good service then go to this doctor.. I will definitely reccommend DOCS. The number one reason is because of the service. The you can do a walk appointment or come the next day to see a doctor. Most other Doctors location you need at least 3 weeks just for an appointment which is ridiculous. The service is pretty good, and prompt.
No recommendation here for this doctor. I took one of our student's to Doc's from our 6 week project. We have college age students here in NYC from all over the country. Because I am one of the Director's I took this particular student. She asked if I would come in with her because she was a nervous to see a doctor in general and one away from home. After we waited 3 hours and finally got called in I was told by the male nurse only one person could go in, that the room was too small. I responded by saying that she, the patient, would like someone with her and asked me to come. He insisted and then took her. She was panicked. I stood there for a couple minutes thinking about what to do when i saw another patient called and they took someone in with them. At that point I thought this is ridiculous and went to the door where he took the student and knocked on the door. He did not answer and so i waited and knocked again. He finally opened the door and I said to him that I did not feel comfortable with this situation and I was coming in because the young student wanted me there. We waited another 20 minutes after that for the doctor. When the doctor arrived he came into the room and didn't even introduce himself. I proceeded to tell him about the initial treatment. His response was a lecture telling us why he does not like another person in the room with the patient. I was blown away that this doctor would treat me in such a manner. He explained that the other person in the room often speaks for the patient and he is not able to do his job. Then he proceeded to say, "She is an adult, she is 20, who are you?". I told him she was here on a 6 week project in the city, I was one of the director's/guardians, and she asked me to come in with her. i told him I understood that some people can get in the way of him doing his job but that it really should be up to the patient to decide. He promptly told me that it was not the patients decision it was his because he was the doctor, Doctor John Chuey.
Doctors unable to give injections, and nurses not available to do so.
I called on a Saturday morning to see if they had tetanus shots available, my nephew had been bitten by my dog, a tiny puncture wound (Chihuahua) but I wanted it looked at, antibiotics prescribed if necessary and I thought a tetanus shot was advisable.
I was told that all shots were given by nurses, and nurses are not available on weekends. I was stunned and hung up.
Then I thought: "wait, I want my nephew to be seen by a doctor because he will need antibiotics, too, so the doctor can give the tetanus injection, right?"
I called back and was told again that ONLY nurses can give the injection, the doctor(s) cannot give the injections.
Did they leave injections out of the medical training for these physicians? Is that too much "doctoring?" Too "hands on?" Is this a union thing?!?
I was told to go to the ER. I asked what would happen if someone walked in and needed an injection and no nurse was available but a physician was? The staff person told me they would call an ambulance.
That is a very wacky answer!
I have in the past used this place as my primary care, now only to avoid the long wait at ERs. After this encounter ... I'm considering nursing school!
Highly Recommended for New York!.
I would highly recommend Doc's @ E34th St! My husand and I were very sick, we both arrived at 3:30 and were back at home by 4:30! We each had different doctors and both were very nice and informative.
If you live in Manhattan and need a doctor asap, go here. Its impossible to get a doctor's appt in this city and the ER will take forever.
Editorial Review. This office welcomes walk-in patients, specializes in internal medicine and is an annex of New York's Beth Isreal Medical Center.
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