04/15/09

Disgusting Service

by YukinoT

i've been told by many people that MOOD was the place to go if your looking for fabric, so i recently just went and i couldn't find the stuff i need , i decided to ask for some help. The sales person gave me this look like im not professional enough to shop at their store.

09/02/08

WORST EMPLOYEES!!!

by queenizm

DO NOT SHOP AT THIS STORE!!

SALES PEOPLE DO NOT WANT TO HELP YOU, YOU ORDER STUFF ON THE INTERNET AND IT TAKE THEM MONTHS TO GET YOU A SWATCH!!! THEY BETTER HOPE PROJECT RUNWAY STAYS ON BECAUSE THAT IS THE ONLY WAY THEY WILL STAY IN BUSINESS!!

THERE ARE A MILLION FABRIC STORES IN THE GARMENT DISTRICT, THEY ARE ALL HYPE!!

WHO'S WHO OF THE INDUSTRY MAY SHOP THERE BUT THAT IS WHO THEY HELP NOT THE LITTLE PEOPLE!!

TAKE YOUR BUSINESS TO PEOPLE THAT CARE CAUSE THEY DON'T!!

• Pros: NONE
• Cons: NONE

04/15/08

MUST ASK FOR LENA

by Neri212

I spent an hour searching (and not finding) what I needed in Mood. The salesperson was horrible, actually asked a gorgeous blonde if she needed help standing right next to us, then walked away from myself and my struggling to reach a particular fabric Grandmother. He had to be flagged down and was NOT helpful WHATSOEVER and walked away before i was even done asking him a question. He ignored my grandmother. THEN, it all turned around when we found Lena. She was over in the novelty fabric area and she was an absolute JOY to help us. She knew her stuff, was very pleasant, helpful and sweet. She found us the PERFECT fabric in minutes that we couldnt find in an hour. She was a lifesaver. ASK FOR HER and you'll always return to Mood.

• Pros: LENA IS GREAT
• Cons: OTHER SALESPEOPLE ARE NOT HELPFUL