The Westin New York at Times Square

09/19/07

Start Spreading the News - Horrible - Do Not Stay at This Hotel

by castleislandnyc at Citysearch

I had the misfortune of staying at the Sheraton Manhattan at Times Square while on a September 2007 business trip to NYC.

The place quite simply is an overpriced dump. Although they claim the property has undergone a recent multi-million dollar renovation not all rooms have been completed. Dirty linens, moldy bathroom, chipped paint, peeling wallpaper and a barely functional television is what greeted me after a long flight. Think look-and-feel of a discount side of the highway motel which hasn't been refurbished for 20+ years - which is fine if that is what you expect and are paying for...

One upside is if you like to hear your neighbors conversations you are in luck! The walls are as paper thin as they are dirty...

And trust me - unless you plan on taking on a second job trying to get the staff to do their jobs at a bare minimum save yourself the aggravation and headache. My laundry was lost for days. But for one individual the entire staff was down right rude, ineffective and inattentive. I was hung-up on more than once for simply inquring as to where my clothing was and when I could expect to receive it back!

As part of the recompense for a horrible stay they offered a few minimal comps - one of which ended up being included as a charge on the final bill. Almost a week after check out I am still awaiting a revised bill and statement... Did I mention they have promised to send it along to me twice so far? Can it really be that difficult? Ughhh...

I have contacted my corporate travel services department in an effort to insure that in future none of my colleagues are sent to this place.

• Pros: Location - that is it...
• Cons: Small, Dirty, Loud Rooms. Rude and inattentive staff.

05/01/07

Nothing fancy but a great location

by lochwinnoch at Citysearch

This hotel is a bit faded but as a home base for a weekend of shows and shopping it fit the bill. Yep, rooms are small but everything you need is there. Some lights didn't work but a call to reception and it was fixed in no time. If you're looking to lounge around and relax I'm sure there are better hotels but if you're looking for something reasonably priced in the best part of the city go here.

• Pros: Location, location, location
• Cons: Swimming pool was out of service

01/05/05

Gone Downhill

by hail042 at Citysearch

The Sheraton NY, once my favorite place to stay in NYC (not Sheraton Manhattan that place is a mess) I am a preferred member there. I had not been there for a year and how it has changed. The appearance of the rooms are gross and the mini bars have been removed! The first room that I had been placed in had broken items, so I asked 4 a room change. I was then moved to a room that was even worse. The broken bath tub and heat factor of the room is something that I could have looked passed..Until 7am I was woken up to what sounded like hammering on my door and drilling through the walls. I was placed only 2 floors above renovations..... so I was forced to leave on barely any sleep. This place has really gone downhill and I will never be returning

• Pros: location, pillows