726 11th avenue, New York, NY | Directions 1001940.766763 -73.993792
Sun 10:00 AM-03:00 PM;Mon 07:00 AM-06:00 PM;Tue 07:00 AM-06:00 PM;Wed 07:00 AM-06:00 PM;Thu 07:00 AM-06:00 PM;Fri 07:00 AM-06:00 PM;Sat 07:00 AM-03:00 PM
Neighborhoods: Clinton, Midtown
Drink plenty of water during these hot days. Please don't leave your dog or cat or (Baby) in the car with the windows up.
RUDE AND INCOMPETENT! I agree with a number of posters above -- the owner is among the rudest business owners I've ever met. Called a few weeks ago to ask if they have the necessary equipment to mount and balance 20" performance tires (Hunter RoadForce etc) and he said "We're the oldest tire shop in NY, so yes" and abruptly hung up on me. I called back and got another employee on the phone, who gave me the price, etc. However, when I came in to have the job done, they SCRATCHED THE HELL OUT OF MY WHEELS taking them on and off.
Finally, take notice that they are among the few tire shops out there that won't allow you to send tires from TireRack and have them mounted (unlike, for example, STS Auto and Mavis. Even Manhattan Motorcars, which is the probably the priciest dealership on planet earth allows outside tire shipments!).
Bottom line -- don't risk your car with these clowns!
Excellent Service!! – I brought a flat tire to Cybert last week and told the mechanic that I needed to buy a new tire and get it mounted/installed. How easy would it have been for him to agree and sell me a tire?! Instead, he thoroughly checked out my tire, diagnosed the problem as a leak in the seal against the rim, fixed it, and made a whole lot less money off of me than he could have if he were less than honest. Thank you!! Also, this was all done immediately upon my arrival. 0 wait time!
Hard to deal with John and front desk- rude!! – I have gone to this place on and off over the years and have had OK repair results (but prices seem high). However, they have always been hard to deal with and John, the owner, seems to get worse every time I go. He does not like it when you ask questions and even if you prove him wrong he will not back down. Last time I was there he said he was going to research a problem for me but did not. Then when I did the research and found a solution for him he got mad and said I was "trying to tell him his business." Finally, when I came back (after they had my car over 24 hours) and I question why something was still not done he got so upset he told me to go sit in the waiting room because he could not "deal" with me. Honestly, they do OK work- but I'm not sure it's worth the drama....
okay overall, front desk rude – My review is a little late. I went here about 6 months ago. The front desk man was very very rude and not helpful. Asking questions just seemed to annoy him and he didn't have any interest in helping me. The work done was average and a bit overpriced. Overall not the best experience.
Honest, old-world, and reliable - John is the BEST. – John, Rafael and the rest of the guys at Cybert were amazing. We called in the morning regarding getting our car inspected and were told they would be able to squeeze us in before 1pm. When we got there, we had to wait only about 30 minutes. Luckily we found a spot on the street to park and wait. Once the car was taken in, we were invited to have coffee and sit in the waiting room. That coffee spoke volumes about how they care for their customers. Highly good quality - fresh beans and a very comfortable waiting area. Once done, their was NO tricks or anything. Just $37 and we were done. And they were all extremely friendly, helpful and honest. We have found a place we can TRUST and will be going there for our tires soon. Looking forward to another outstanding experience.
Be wary of unnecessary diagnostics and parts markups – I stopped in today because I needed an emissions inspection and I have a bad oxygen sensor that needs to be replaced in my Jeep before inspection. I showed up shortly before 7, since these guys don't take appointments and work on a "first come, first served basis". I had already been to an auto parts store to use the free plug in diagnosis so I knew that this was the problem, but don't have a place to work on the car in the city. I asked how much to change the sensor and do the inspection but was very suprised to have my business turned away because, in John's own words he" wouldn't make any money without doing a full diagnostic and selling me parts." When I asked him how much all of this would cost he told me that he wouldn't help me since I had already figured out what was causing my check engine light to come on. All of this seemed very suspicious, as I have worked on many of my cars in the past and knew that this was not a big job. In my opinion, these guys are looking for people to overcharge for unnecessary work and are very rude. You should have seen John's reaction when I told him that I would leave him negative reviews....
They Don't Know Much About Tires – These guys simply lack knowledge on tires and tire repair
They only know how to trick you into buying their new tires and they didn't offer to give my old tire back. They kept it for some strange reason.
Worst customer service ever. the person at the front desk was extremely rude.
Worst Auto Repair Shop EVER! – Scammed Me into paying $21 for a service they cannot complete
I needed a simple flat fix and they told me my tire was no good and I had to buy a $109.00 New Tire.
I took the same tire downtown and they fixed it right up. Drove off onto the highway and back home with no problems.
These guys are a really major RIPOFF SCAM ARTISTS
BEWARE WHEN LOOKING FOR AUTO REPAIR SHOPS!
Just not what I was used to... – To be fair, I had nothing but good service from the two older gentlemen that ran the business for years before retiring and leaving the store to what I assume was the next generation or new owners. I had shopped there without a complaint. Whatever the case, after they left I had bought two new front replacement Michelin tires for my 20 year old Mercedes that I keep in excellent condition. On a long drive away from NYC I noticed a bad shimmy from the front end. When I went to a local tire repair shop the mechanic showed me that one of the new front tires was the wrong size for the car and the other tire was mounted backwards.Tire selection and mounting is not brain surgery. Next.
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