Spoiled Brats
New York, NY 10019-7339
Phone: (212) 459-1615
- Directions:
- C, E at 50th St.
- Hours:
- Mon-Sat 10am-8pm, Sun 12pm-6:30pm
Editorial Description for Spoiled Brats
Organic and all-natural pet food, supplies for cats, dogs, fish and birds, plus scented candles and incense.
Insider Tips
The ExtrasWanna-be pet owners can find a feline with Spoiled Brats' cat adoption service.
User Reviews for Spoiled Brats
09/12/2007 Posted by crazed
This is the worst pet store with the rudest service I have ever encountered. I just returned from the store after trying to return a retractable leash that broke the 2nd time I used, almost resulting in my dog getting run over by a car. The sales clerk refused to refund my money. I asked to speak to the manager and he called Eddie, the owner, who proceeded to take up my time giving me a lecture explaining that 1- refunds are not his policy 2- this was actually my fault because I should have bought the higher quality leash (though I bought this 'lower quality' one from this same store). I insisted on a refund - I had just bought this thing and I don't see how a store has a right to tell you you can only have your money back by buying something else from them. He called me rude, he called me an as*. It was unbelievable. This is an owner speaking to a long time customer who wanted to return one item which broke within 2 days. I have 5 dogs and spend almost $500/month in his store. I had never returned anything before. My dog was almost lost her life because he sells defective products and, rather than offer an apology and an immediate refund, this owner chose to lecture me, blame me and curse me out. Don't reward merchants like this who treat their customers so rudely.
1 out of 1 people found this review helpful
05/22/2007 Posted by cheddarico
I try to support "mom-and-pop" stores in the neighborhood, but I will shop at Petco after my last experience here. My dog had an allergic reaction to a crate I bought here and the smirking clerk could care less and gave me a hard time about returning it. I explained my pet was in the hospital as we spoke and he pretty much laughed in my face. I will never go back. Now I have store credit at a place that I will never use. Shame on them.
2 out of 2 people found this review helpful
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