01/02/09

BEST PET STORE IN NYC<<<< SPOILED BRATS

by machochico

I have been going to spoiled brats since they opened, i am treated like family and am always treated with the utmost kindness and fairness. I have rescued cats from the wonderful magical katherine who is my hero,

I have never had problems returning merchandise. Everyone has gone out of their way to get me what i have needed. I will never go to another pet store as long as they are around.. I feel it necessary to support local merchants if we want to keep our neighborhood a neighborhood we can call home.

I LOVE MY SPOILED BRATS!!!!!

• Pros: friendly, accomodating

08/08/08

Helpful and knowledgeable

by wonderwho

We've been coming to this store for years, and they have always been interested, polite and helpful. The owner that I know isn't named "Eddie", so I'm not sure what the other review is talking about. Spoiled Brats has always taken things back when we need to return or exchange. Much better than going to one of the huge mega-stores for pet supplies--keeps the business in the neighborhood, and they care some great stuff. Occasionally they don't have exactly what I need, but they are willing to help find it if necessary. Their prices are also pretty competitive.

• Pros: Good selection of natural foods, kind staff
• Cons: Small store, so prices aren't "rock bottom"

09/12/07

Terrible Service, Extremely Rude Owner

by crazed

This is the worst pet store with the rudest service I have ever encountered.

I just returned from the store after trying to return a retractable leash that broke the 2nd time I used, almost resulting in my dog getting run over by a car.

The sales clerk refused to refund my money. I asked to speak to the manager and he called Eddie, the owner, who proceeded to take up my time giving me a lecture explaining that 1- refunds are not his policy 2- this was actually my fault because I should have bought the higher quality leash (though I bought this 'lower quality' one from this same store). I insisted on a refund - I had just bought this thing and I don't see how a store has a right to tell you you can only have your money back by buying something else from them.

He called me rude, he called me an as*. It was unbelievable. This is an owner speaking to a long time customer who wanted to return one item which broke within 2 days. I have 5 dogs and spend almost $500/month in his store. I had never returned anything before.

My dog was almost lost her life because he sells defective products and, rather than offer an apology and an immediate refund, this owner chose to lecture me, blame me and curse me out.

Don't reward merchants like this who treat their customers so rudely.