Time Hotel

04/09/08

What a disappointment...

by twgator at Citysearch

Forget about the fact that the rooms are tiny (even for Times Square), have no dressers, no counter in the bathroom and you don't even have room to turn around in the shower...

I'VE NEVER STAYED AT A PLACE WITH MORE PATHETIC SERVICE., and lack of caring about their customers. I felt like I was on Candid Camera. In one room, I had two lights, a TV, a minibar and a most importantly, a thermostat that didn't work. Didn't really care about the lights and the minibar...and it took all day, but they finally fixed the TV. Despite repeated promises, though...could never fix the thermostat and get it below 78-degrees in my room.

Even speaking to "the boss" was a complete waste of time. I spoke to the General Manager (Christopher Mallon) who told me that he would make sure the room is fixed immedaitely, told me I would get one of my nights complimentary, told me I would be invited back, etc. He never made good on any of his promises to rectify the situation...and since I left, has never returned a phone call of an e-mail.

Needless to say, in 3-days, the room was never fixed, I couldn't switch into another room...and certainly never got the credit that I was promised. Even room service was horrible. It took three calls and 45-minutes to get a bucket of ice, and ordered dinner one night that was cold by the time it got to my room. It was really like a bad joke.

There are some great hotels in Times Square. This place isn't one of them...and obviously they don't care about taking care of their customers, either. Simply put...I feel like I was blatantly screwed...then lied to by the General Manager. I hope this review will prevent somebody else from having the same experience I did.

• Pros: great location
• Cons: PATHETIC SERVICE, tiny room, no consideration from top management.

01/19/05

nice stay 1/14-17

by veinnabeef at Citysearch

Was pleased with our stay at this hotel. Great location and great value (we found rates for $149/night!). Given the price and general experience no real complaints. However, don't give 'highly reccomended' feedback based on some fine points. In general, rooms and hallways needs a little updating and refurb $ spent on them. Carpets were a little worn/grungy which is a little gross for nice hotels. Same for window shades, bed spreads etc. All fabrics need a good cleanse and updated. Similarly on the bathroom shelving and other furniture. Needs a good re-do. Again, for up to $200/night no biggie but would be mad if paid more and place was lacking on the fine points. Very cool lobby and bar was hot on Fri night!

07/23/04

Better than expected

by dparker at Citysearch

I had already made resevations before reading other reviews. I was actually more impressed with the hotel than I expected to be. Everyone treated us wonderfully and service was efficient and fast.

I will stay here again for sure!

• Pros: Good service, Location, Comfort