“Great location and great value (we found rates for $149/night!)”
“And the Lounge is a great hotel bar, actually a little too great.”
“The staff was very nice and welcoming.”
“Great location and great value (we found rates for $149/night!)”
“It took three calls and 45-minutes to get a bucket of ice, and ordered dinner one night that was cold by the time it got to my room.”
very disappointed. I'm hoping I stayed at this hotel on an off day because I have to admit to being disappointed on several counts. I got in late and decided to order dinner in. The food was cold when it arrived 15 minutes later than I was told. I couldn't seem to get the room temperature to my liking because the thermostat didn't seem to work or react properly. On the plus side, the beds were very comfortable and the rooms seem to be very tidy.
What a disappointment....
Forget about the fact that the rooms are tiny (even for Times Square), have no dressers, no counter in the bathroom and you don't even have room to turn around in the shower...
I'VE NEVER STAYED AT A PLACE WITH MORE PATHETIC SERVICE., and lack of caring about their customers. I felt like I was on Candid Camera. In one room, I had two lights, a TV, a minibar and a most importantly, a thermostat that didn't work. Didn't really care about the lights and the minibar...and it took all day, but they finally fixed the TV. Despite repeated promises, though...could never fix the thermostat and get it below 78-degrees in my room.
Even speaking to "the boss" was a complete waste of time. I spoke to the General Manager (Christopher Mallon) who told me that he would make sure the room is fixed immedaitely, told me I would get one of my nights complimentary, told me I would be invited back, etc. He never made good on any of his promises to rectify the situation...and since I left, has never returned a phone call of an e-mail.
Needless to say, in 3-days, the room was never fixed, I couldn't switch into another room...and certainly never got the credit that I was promised. Even room service was horrible. It took three calls and 45-minutes to get a bucket of ice, and ordered dinner one night that was cold by the time it got to my room. It was really like a bad joke.
There are some great hotels in Times Square. This place isn't one of them...and obviously they don't care about taking care of their customers, either. Simply put...I feel like I was blatantly screwed...then lied to by the General Manager. I hope this review will prevent somebody else from having the same experience I did.
You'll find lots of color in these comfy digs..
It's easy to miss this Midtown hotel when walking by. From the sidewalk, you have to take the cargo-sized glass elevator up to the second floor. The lobby is chicly designed with a splash of 1970s kitsch. The bar around the corner (but still in the lobby) has mini televisions built into the wall. You'll also find TVs in the corridors.
The 103 rooms are separated into three distinctive hues: red, blue and yellow. Take your pick when checking in. Headboards, bed spreads, curtains and even jelly beans are all color-coordinated. Accommodations are well-equipped with high-speed Internet connection, minibars, fax machines, ergonomic work stations and cozy bathrobes. If you get hungry, check out the Oceo restaurant on the ground floor.
nice stay 1/14-17. Was pleased with our stay at this hotel. Great location and great value (we found rates for $149/night!). Given the price and general experience no real complaints. However, don't give 'highly reccomended' feedback based on some fine points. In general, rooms and hallways needs a little updating and refurb $ spent on them. Carpets were a little worn/grungy which is a little gross for nice hotels. Same for window shades, bed spreads etc. All fabrics need a good cleanse and updated. Similarly on the bathroom shelving and other furniture. Needs a good re-do. Again, for up to $200/night no biggie but would be mad if paid more and place was lacking on the fine points. Very cool lobby and bar was hot on Fri night!
Better than expected.
I had already made resevations before reading other reviews. I was actually more impressed with the hotel than I expected to be. Everyone treated us wonderfully and service was efficient and fast.
I will stay here again for sure!
Great Room. This was a super value. The location was perfect for Midtown stay. The bed was very comfortable, the room clean, and the toiletries were super. We had a great stay and would stay there again. We had a queen room and it was a good size for a NYC room. The design is very workable. The only bad thing was the clock radio was missing and we never did get one. The avant garde atmosphere was a nice change from standard hotel stays.
Pleasant on all accounts.
Having lived in NYC for two years, I was a bit weary of the place's location right on Times Square. No need! The staff was very accomodating from check in to 6 am check out. The rooms may not be balls out superdesign you find at other boutiques, but all was clean, neat and well kept. And of reasonable size.
The bar was quite enjoyable, too. Although it could open a bit longer for my taste.
Special mention to the restaurant for food and service.
Chic Hotel. I'd go back in a heartbeat! My fiance and I loved staying at the Time Hotel. Located in the heart of the theater district, we found attractions easy to get to. The hotel's lounge is awesome, and we thought the staff was unbelievably helpful. While our room (blue) was somewhat small, the comfortable bed and trendy decor made up for it.
No complaints, quite nice.... We've stayed in a few boutique hotels in NYC before (we love the Royalton), and my husband in particular has travelled all over the world, and we like the Time quite a bit. Unlike some of the other posters here, we didn't experience any problems with the customer service. The doorman, bellhop, and front desk rep were very accomodating and friendly. The lobby design is interesting and unique. The room (we stayed in a red one) was fun and contemporary but also cozy and romantic. The sheets were a little rough, but other than that, everything was top-notch. The jelly beans and perfume were a cute touch of course. The rooms are on the small side, but that is typical for NYC -- nothing you can do about it. And we had breakfast at Coco Pazzo Teatro downstairs and it was excellent.
Cute boutique hotel, but.... my stay was less than stellar. The Time is a trendy boutique hotel with a great location. And the Lounge is a great hotel bar, actually a little too great. My room was on the floor above the lounge and the music and revelry could be heard through the floor. Hipster rooms done in a single primary color even down to the complimentary jellybeans. Would recommend, just request higher floor.
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