11/09/08

Great location!

by Luey

This hotel was very welcoming, glass of champagne in check-in was nice welcome. Room was small but they had paid attention to detail to make customers stay enjoyable - massaging chair was great, thick bathrobe, Aveda toiletries, newspaper even on Sundays. Food is expensive but there are great restaurants almost accross the street. Location is wonderful.

• Pros: location, massaging chair
• Cons: expensive parking

10/07/08

Thorns and Roses of the Shoreham from an average guy.

by thenashvillian

The Roses - We stayed in a Queen deluxe. I chose this hotel as part of a package deal from Travelocity. It is listed as a luxury hotel and is a great hotel if you are spending a few days as a tourist. The hotel has recently been remodeled and is in great condition. Located on W 55th makes it a short walk to to everything midtown, Central Park and Broadway. Plus it's close to MOMA, The Rock, and the main Subway lines (53rd and 5th E line) that lead through the heart of Manhattan. There is a variety of restaurants on W 55th from extravagant to quick). We stayed in the East wing ( the right side of the building facing the front) and the room was nice. The shower was great with great water pressure, but don't turn it all the way up or it won't drain fast enough. Aveda products are nice too. Free tea, coffee, cappuccino, espresso are nice on your way out in the mornings or at night. Bellhop was helpful and the front desk staff was nice and helpful.

The Thorns- The cleaning staff was SO BAD! Every morning at 7:45, the cleaning staff would start yelling, singing, laughing, and slamming doors. The room doors do not provide any sound protection from the hall, so it is very loud in the mornings.When I approached the cleaning staff about the noise, they were quiet for about 10 minutes and went right back to the noise. Management was notified every day for a week and the noise never stopped. The cleaning staff also never replaced our toiletries ever! We had to ask the front desk for a new bar of soap and our drinking glasses were never replaced, cleaned or even moved from the sink after we used them. The work center computers never worked the entire week. The elevators took 5 minutes to come get you from any floor and were only large enough for two people.

Conclusion- Great hotel if you are not expecting the Waldorf or The Plaza but a place to crash while visiting the city. I would go back to this hotel if I could get a promise of a quiet room and new soap when I run out.

02/25/08

USED to be great.

by malexan

I don't know what happened. This used to be a great boutique hotel. They used to upgrade me all the time. I remember at the hight of this they put me in a penthouse sweet. Then the next stay it was as if they had forgot their regular cliental. The air-conditioning was broken they tried to fix it a few times and got nowhere. Did they offer me another room? NO. There was a package that I asked to be delivered three times nothing. It WILL be the last time I stay. Something changed must be in the management.

• Pros: Great locations and nice rooms.
• Cons: Service is amateur at best.