Creston Optical

Recommends

Dean 1.

Joined 2 years ago

Best experience ever!. I have been an eyeglass wearer all my life since I was 2 years old.I thought I saw and new everything about my eyes and eyeglasses.

The staff at Creston Optical was fantastic.

The Optician Douglas picked out a great new shape for me and challenged me to wear a little color.I am not used to having people in my coop

speak to me in the elevator let alone comment how great my eyeglasses look. It happened to me twice in the last week! I'm used to wearing a strong prescription, but Douglas made the lenses really thin. Dr Cohen gave me a very thorough eye exam.I'm glad I was referred to Creston.

Doesn't Recommend

jc3110

Joined 2 years ago

Please go anywhere else but here. Zero stars.. I would give this zero stars if I could. I am a college student at Princeton who was in the city for the summer, and needed a contact lens exam as I was on my last pair and needed to order more from 1800 contacts. 1800 got me in touch with this company, and my eye health has deteriorated ever since because of their poor customer service, and, frankly, almost scam-like behavior toward me.

I came to this office because I saw its good ratings on this site. I am not sure why my experience was so vastly different, but here it is. The doctor gave me a very quick exam, said my prescription hadn't changed but that the contact lenses should be switched, and sent me on my way. She said she would fax the new prescription to 1800 for me. I found out later that this never happened.

I tried to switch the contacts, and found out that was blurry. I called and requested a follow up. She denied examining me, but said that she would just order a trial pair, and that could show us. Keep in mind that most places give you a trial pair on your FIRST visit. She only offered when I requested them, on my second visit. Felt like some major corner-cutting to me.

I waited for about three weeks. I called once or twice every week, and received the same response: "the contacts are on backorder and we don't know when they will be here, but will call you as soon as they do." Three weeks went by. I was on my last pair of contacts, as I made clear. I developed an eye infection from the old lenses. Still, no trial pair. I began to wonder whether they had even been ordered, or if this was all a scam.

Finally, after spending hours on the phone with 1800 contacts, the sales rep there called the secretary at Creston. He said the trials had come in (miraculously, on that exact day!) and I requested he send them to me, and requested the doctor reach out to me. Throughout the whole time I called them, she never bothered to reach out and see how I was doing, even when I noted the eye infection. Poor customer service, or avoidance altogether, I'm not sure.

They said she would call me the next day. I didn't receive a call. I called today, and asked why - they read back to me an incorrect phone number, even though I have called their office multiple times, and even though I wrote it down and repeated it numerous times. The man said he had mailed my contacts - but had no tracking number, and, even in my urgency, they used general mail. It will take another week to get to me, while my eyes continue to deteriorate.

Usually, I never write these "ratings." I do read them a lot, though, and trust them. I knew that I trusted Creston because I saw it had good star rating. I am going to dampen that trust that now, because I don't want anyone to live through the experience I've had. Please avoid this place at all costs if you want some genuine service, caring, interest in all in your health. This place could pose for a rip-off, and I can say I don't only want my money back, but I want compensation for the way my eyes are now, due to Creston's poor and beyond inadequate treatment.