08/12/09

Way better service

by zsuzsa33953

After less-than-admirable srervice a number of months ago, it seems that this FedEx/Kinko's has had some positive changes. On my last 2 visits there, employees really helped me out.

Once, when trying to send something online to be printed and the server was down - a gentleman who worked there told me to email it directly - and sure enough, the job was done perfectly and very fast!

Another time, a woman who was sweeping kindly showed me how to work the self-service copier....again, things actually WORKED out well! Bravo!

• Pros: better service
• Cons: let's hope it lasts

10/26/07

Work Station Environment Better than Other Kinkos

by ellie202

Although it's far from perfect, I like this Kinko's better than others I've been to in midtown east and the Upper West Side insofar as the workstations are concerned. At this Kinkos they do not have rock music blasting in the workstation area and there are quite a few workstations to choose from. Also, since this branch is in a quiet residential area, it is not as frantic in the evening as some of the midtown locations are.

• Pros: Generally quiet and lots of computer workstations to choose from
• Cons: Like most Kinkos in Manhattan, not very good customer service, long wait at checkout

04/11/06

Why not hire a few more people?

by ymadub

The service people I spoke to were nice, but cheesh! Would it kill Kinko's headquarters to splurge for a few more resources? I was there two times and both times wound up being there about 45 minutes with standing in line, etc. for every simple jobs. I felt like it was going to be a riot situation -- people who'd already paid and just needed to pick things up and those that were having equipment problems at self-serve stations were understandably very pissed off about spending their whole afternoon in that madhouse.