Candle Cafe

03/03/09

great vegan options but the service lacks a little

by jjwilson4

I have few local options for vegan dinners and Candle Cafe has been my default for a while. They are a bit pricey, but nothing out of the ordinary for the neighborhood. I like to treat myself to a healthy smoothie after I go tanning across the street. I would just recommend patience when ordering for delivery. If you are hungry, your better bet is to walk over and pick it up yourself.

• Pros: vegan/vegetarian options
• Cons: service and delivery

06/26/08

Horrible management...

by lellen1

Number one rule in the restaurant business, when a customer finds an insect crawling in their food, they should be given a full refund and a sincere apology.... A good, well trained manager should know exactly how to handle these situations when they happen because word gets around and when you loose regular customers, that is really bad for business. If i was treated properly i would not be writing this review.

Where is the kind and friendly customer service. I have eaten there dozens of times and i'm afraid after what i experienced tonight (thur 26th June) i will not return - i go to restaurants where customers are appreciated and treated with a little bit of respect... I'm so disappointed in Candle cafe.....

Also, Candle cafe need to spend a little extra money and hire a few more delivery people because 1 hour wait when you only live around the corner is a little ridiculous.

So as much as i hate to say it, i just would not recommend this restaurant anymore.

Awful, just plain awful....

12/05/07

The only thing consistent about this restaurant is their ability to screw up your order

by vda

Due to the lack of Vegetarian/Vegan restaurants on the UES (or in NYC) when I want the convenience of ordering take out after a long hard day, I have little choice but to order from Candle Cafe. The entire take out process is truly a test of ones patience. I understand being put on hold, due to the sheer volume of take out calls. I do not however understand the borderline rude, devoid of personality staff taking my order in a rushed, annoyed fashion after I have waited patiently to place said order. Cut to me recieving luke warm, mediocre, food 45 min. to 1 hour later. Not only is the food sub-par, there is, more times than not something incorrect about my order. Okay so mistakes happen, but at Candle Cafe do not expect inept management to care, or to go out of their way to take care of the problem. They will resend your order, but just because they screwed up does not mean you will not be waiting another 45min to 1 hour for the replacement, which will usually be missing a sauce or condiment. This restaurant cares little for their clientele and it shows. I suppose the reason they get away with running a customer service based business this way is the lack of competition. Ordering takeout from this restaurant is a major (expensive) inconvenience, and I would recommend you think twice before you decide to chance it.

• Pros: Fresh Organic Ingrediants