Serafina Fabulous Grill

03/12/09

Eccellente!!

by LoveFood82 at Citysearch

I have been eating from Serafina Fabulous Grill on 61st & Park since it opened. I can frankly say that it is my favorite restaurant to eat because the food is FABULOUs and the Chef is ECCELLENTE!! I wasn't surprised that he was a Mexican import. Nowadays all cultures seem to influence just about everyone in NYC. He is a great, humble guy. The food acquires an exclusive taste that can not be found any where but there! I have tried almost everything on the menu and I reccommend everything depending on one's preference. In generall, the Chef givies the restaurant a unique touch, the food is out of this world and the atmosphere is lively.

• Pros: Chef & Food
• Cons: Sometimes Service

09/10/08

Good Food...AWFUL Phone Manners

by SaintSurferAndCEO at Citysearch

Called on September 10th to make a reservation and the perosn answering the phone at 4pm said "no reservation needed" and when I asked if she was sure, she hung up. I called back and asked for the manager and got hung up on again. When I went to the site to complain, there was no place to do so...so I hope the owners are reading this and replace the rude receptionist on the phone.

Other than that, its a great place.

07/07/08

Horrible service! Do NOT go here!

by LydMR at Citysearch

I made a reservation at Serafina on 61st over a week before my 25th birthday for dinner with 14 of my family and friends. I have dined there before and loved the food and atmosphere and found the prices reasonable for Manhattan.

Yesterday morning, around 1030am i recieved a call from Serafina to confirm my reservation for that evening...no problem i thought. My parents arrived a half hour early (the place was close to empty) and the staff decided to wait until we were all seated to tell us that there was NO PASTA, NO CALAMARI, NO LOBSTER, NO GOAT CHEESE....and i dont even know what else bc their "kitchen broke"...whatever that means. i started to ask what they do have and was told "pizza and some salads". if i wanted pizza and salad i wouldnt have had my friends drive in from long island and i would have also changed my plans to go to another Serafina location had i had more notice of the situation like, oh i dont know, maybe that morning when they called or perhaps the half hour we spent at the bar before we sat down!!

I was never apologized to, the manager was a moron, and the only compensation we received was rude, clueless service and free sodas and a dessert (which was served with no utensils!!)

There are too many other restaurants to spend my money and time in this city...dont waste it on Serafina! Thanks for beginning my birthday on a sour, overpriced, soggy pizza and watered down sangria note.

oh and not to mention the 20% gratuity they added on for my 11 person party...under normal circumstances i would understand, but give me a break!! our waiter never even asked how things were-

• Pros: they had airconditioning and it was a hot day.
• Cons: everything else about the place.