Madame Paulette
New York, NY 10021-6710
Phone: (212) 838-6827
- Cross Street:
- 65th Street
- Directions:
- 6 at 68th St
- Best of Citysearch:
- Dry Cleaner 2007
- Hours:
- Mon-Fri 7:30am-7pm, Sat 8:30am-5pm
Editorial Description for Madame Paulette
Claiming celebrity clients like David Letterman, this business offers dry cleaning, tailoring, cleaning of bridal gowns, interiors, suede and leather.
User Reviews for Madame Paulette
05/17/2008 Posted by nycrussian
This place prides themselves on honest, quality work. This couldn't be further from the truth actually. They are very incompetent, lousy and obnoxious people to deal with. Clothes are almost always late and come back looking just Ok. Same work could have been done at any other cleaner in the city. In many cases when I have received my clothes back, they were not cleaned properly at all. I would have to call back again and complain. The customer service is not friendly and NOT customer oriented. They will fight back, not pay attention to you, and almost never return any calls whenever there is a problem. My girlfriend has submitted her coat a week ago. She asked for it to be dry cleaned and linings in her pockets restiched. The coat was cleaned and the pockets were done but all the dirt and grime inside the pockets was never ever cleaned. How could they miss that, when they were starring at it all that time during the stitching. Just shows how incomplete and poor their work "quality" can be. Choose someone else, trust me. You will be better off.
05/17/2008 Posted by m3e46
A WHILE BACK THEY LOST 1 OF 10 MEN'S DRESS SHIRTS I HAD GIVEN THEM FOR CLEANING. AFTER DRAGGING ON FOR WEEKS TRYING TO FIND THE MISSING SHIRT - THEY STOPPED CALLING ME BACK & PAYING ATTENTION AS IF I SEIZED TO EXIST. I DROPPED THAT CASE OUT OF FRUSTRATION. SHIRT - NEVER RECOVERED. NOW -THEY HAVE MESSED UP AGAIN!! I GAVE THEM A MEN'S COAT TO FIX THE LINING AND RE-STITCH A BUTTON. THEY SENT IT TO ME BACK WITH LINING DONE IN SOME SAVAGE AND CHEAP WAY, W/STITCHING NOT COMPLETED ALL THE WAY AROUND. THE BUTTON WAS NEVER RE-ATTACHED, MIND YOU. I DECIDED TO GO TO THEIR MIDTOWN LOCATION TO SHOW THEM TO THEIR FACE THE SCREW UPS. I WAS GREETED BY A NASTY, FULL OF ATTITUDE, PRETENTIOUS WOMAN WHO HAS MANAGED TO ARGUE WITH ME TRYING TO PROVE SOMEHOW THAT I AM AT FAULT HERE FOR NOT COMMUNICATING TO THEM EXACTLY WHAT I NEEDED!! SHE SAID I SHOULD HAVE MENTIONED I WANTED THE ENTIRE LINING RE-ATTACHED AND SOWN UP PROPERLY, & BECAUSE I DIDN'T - THEY HAVE ONLY DONE ONE SMALL PART OF IT AND LEFT THE REST A MESS. NOW TELL ME, WHO IN THE WORLD WOULD THINK OF DOING SOMETHING LIKE THAT?? WHY WOULD YOU PRIDE YOURSELF ON BEING WORLDS GREATEST GIFT TO MANKIND,CLAIMING THAT YOU DO A METICULOUS INSPECTION PRIOR TO RELEASING THE LAUNDRY ITEMS BACK TO CLIENTS - ONLY TO THEN MAKE A RIDICULOUS STATEMENT LIKE THAT??!! NOT A CALL, NOT A MENTION - NOTHING!!! AFTER AN UPHILL BATTLE WITH THIS RUDE WOMAN THEY FINALLY AGREED TO TAKE MY COAT BACK. THEY PROMISED THAT I WOULD HAVE IT BACK BY FRIDAY. IT CAME ON MONDAY! (AND MIND YOU, THEY WERE OPEN ON SATURDAY AS WELL). AGAIN, NO CALL, NO MENTION. THEY EVEN LEFT A STICKER ON TOP OF THE COVER TO PERHAPS TAUNT ME WITH THE FACT THAT IT WAS DUE FRIDAY ORIGINALLY. I KNOW THAT A FEW DAYS MIGHT SEEM LIKE NOTHING, BUT WHEN THEY PRIDE THEMSELVES ON IMPECCABLE SERVICE, CHARGING OUTRAGEOUS FEE'S FOR THEIR HORRIFIC "WORK" - YOU SHOULD IN FACT EXPECT PROMPTNESS, SHOULDN'T YOU? THEY LOST MY BUSINESS & PEOPLE SHOULD SPREAD THE WORD & NOT USE THEM.
Pros: absolutely none
Cons: read my review
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