Completely Bare Inc

05/22/11

Completely bare = completely horrible customer care.

by mony1

I have been using Completelybare for almost 2 years and over the last 3-4 months, the quality of customer service has become AWFUL. The staff is polite and helpful although a bit pushy about selling packages IF you can ever reach them and get an appointment. For the past few weeks, I have been calling EVERY DAY for multiple times to book my appointment for packages that I have already paid for. There is nobody to be found to answer phones! It is the most ridiculous, horribly incompetent instance of customer service imaginable. So now, they have my money, and I have no way of making use of the services I paid for or to get a refund because they are completely unreachable.

I would no longer recommend this spa to anyone.

12/08/10

Quick and painless

by gennyg21

Ask for Elle. I had my underarms lasered almost two weeks ago. I did not have to wait and the treatment itself was about 10-15 minutes - over before I knew it! Elle was excellent in walking me through the process and very honest about her experiences with hair removal. I am already noticing results - the dead follicles are starting to fall out and not much hair remains. I will definitely return.

10/05/08

Very Warm, Professional Staff and Great Waxing!

by wallstreetdi

After reading the mixed reviews I was a bit concerned about going to the Madison Avenue location, but I must say I am really happy I went. Genevieve did a really great job on my waxing as well as made me feel as comfortable as possible while doing such an uncomfortable procedure. From the second I walked through the doors, she greeted me with a warm welcoming smile and did everything possible to make the procedure painless. She used both warm and hard wax which is awesome. Hard wax seems to be much faster and better in certain areas of the body. I was also impressed by how clean everything was. She wore gloves and there was no double dipping. (I have had horror stories with other waxing places in NYC). I liked the fact that they put a special cream on you afterwards and let you clean your own business. It was done in a very professional manner and there was really no wax left over to clean. I finally found the right place, I will definitely be back.

• Pros: Very Skilled Friendly Staff , Relaxing Music, Room Smelled Incredible
• Cons: 2nd Floor Walk Up

07/09/08

Best Wax Best Care Best Service in New York!!!

by prego78

My girl friends have been going to Completely Bare for years and recommended the place to me. Their recommendations paled in comparison to the real thing. I don't even know where to begin. Everything was amazing- from my phone call to make the appointment to the time they wished for me to have a great 4th of july!! The receptionist who picked up the phone was so helpful and she answered every question I had and handled all of my concerns. She made me feel so comfortable with all of the questions that I felt were awkward. I felt like I was talking to a friend. As soon as i opened the door and stepped into the spa i was greeted with such a warm and friendly welcome by every employee that walked by. They offered me water (cold or room temp- how fab!) and magazines. I never got to read the magazine because by the time I grabbed the magazine the technician came out and was ready for me. There was no wait time!! I have a hectic schedule so this meant so much to me. The tech was so funny and so caring. She was mentally getting me through the wax. Kept my mind off of it and it was so fast. They didn't double dip which was a huge concern for me. After the wax she went in and tweezed every single hair that the wax didn't grab. She was so amazing. I didn't feel rushed at all and I felt like their whole spa revolved around me. It was such a good feeling. Such a beautiful small and intimate space they had. Loved the decor, the atmosphere, and the energy there. I recommened it to my sister who is visiting I can't wait to see what she says. Love Love Love this place!!!

• Pros: Staff, service, convenience
• Cons: I wish they had more locations!

06/25/08

FACIALS A NO GO

by pixx

I have read and heard so much about this place that I thought I would try It for a facial. When I get to the location I could not believe what it looked like. I mean this is a spa that is in every magazine and it looked like this. The decor was beyond bad. The five dollar painting looked like it was found off the street. I should have walked out but I didn't. Once they took me back for treatment I went into what was one of just a few rooms. The room itself did not look like a facial room but some sort of make-shift room. The facial was OK. But It was noisy the entire time. A few days later my face broke out. I called and asked if I could speak with the Esthetician that saw me and maybe she could answer a few questions of the products I bought. No one there would let me speak to her, they just gave me the run around. I then asked if I could return one of the products that was not used and they told me I would only get a service credit. Who sells products that won't return for money or credit for another product? Overall this place is a joke, Its small, dingy and out of date. If the spa is so well known then put some of that money in overhauling that tiny former apartment. And have a return policy for products.

• Pros: marketing and PR
• Cons: pushy sales, location, completely out of date