What People Are Saying About The Waldorf=Astoria

Featured Review

Contributor

Contributor

Overview – Around since 1931, this legend underwent a $200 million facelift in the 1990s. To celebrate its 100th anniversary, it inaugurated a fitness and business center. The lobby is still choked with gawking tourists, business executives and travelers who honeymooned here more than 40 years ago. – – The Experience – Staff work valiantly to keep things moving, and it shows: Service is smooth. The 1,380 rooms vary, some resembling large closets, others ballrooms with Texas-size marble bathrooms. Astoria rooms offer a lounge serving complimentary breakfast, tea and…

Editor's Tips

The Extras:
The concierge desk offers self-guided and guided tour itineraries in more than 50 languages. There's also ticket service, transportation desk and on-premises American Airlines desk.
Know Before You Go:
Other art-deco gems are a short cab ride away: the Empire State Building, the Chrysler Building and the Grand Central Terminal.
ambiance
92.8600025177002% positive
  1. “have to say that the bed was very comfortable though.”
  2. “The service was wonderful, the bed was really comfortable, and the room service menu was good for more than a few laughs.”
  3. “The beds were very comfortable.”
  4. “The rooms are comfortable and restful.”
  5. “The location is also perfect!”
  6. “We got a free upgrade our first night (we didn't even have to ask) and the room was awesome, and although the room we had the second night wasn't as big or as lovely, it was still comfortable and clean.”
  7. “And for the price ($199 per night), it's tough to find such comfortable digs in NYC.”
drinks
100.0% positive
  1. “We loved the service and definitely recommend hanging out in the lobby or grabbing a drink in Sir Harry's Bar - both are great places to relax and people-watch!”
  2. “didn't get the key for the mini bar however and as with all hotels the snacks in the room are so overpriced it makes you heart hurt just to think to pay $5 for a small bag of M&M's!”
food quality
100.0% positive
  1. “Insider tip - the Starbucks just inside the Park Avenue entrance serves pastries baked by the hotel at reasonable prices.”
  2. “Great food and again outstanding service esp.”
  3. “the waldorf salad is fantastic by the way.”
  4. “My husband and I loved the large marble bathroom with deep tub and the fresh-squeezed OJ and pastries!”
menu variety
100.0% positive
  1. “The service was wonderful, the bed was really comfortable, and the room service menu was good for more than a few laughs.”
overall
100.0% positive
  1. “The staff was helpful and very nice, and for those of you who have reviewed the Waldorf and said the staff was snobby you are sorely mistaken but it is not a place where people go and wear sneakers and ripped jeans so if you are used to being dressed like”
  2. “Ah, but my best place in the Hotel was downstairs at Oscars.”
service
66.66999816894531% positive
  1. “Staff and service were great though.”
  2. “The staff was helpful and very nice, and for those of you who have reviewed the Waldorf and said the staff was snobby you are sorely mistaken but it is not a place where people go and wear sneakers and ripped jeans so if you are used to being dressed like”
  3. “The service was a little slow because we were snowed in, but most of the time it was up to par.”
  4. “We had a magical week in NYC and found the Waldorf to be warm and wonderful and very kid friendly!”
  5. “The lobby is amazing and the service is excellent but I would never stay there again.”
  6. “The service was wonderful, the bed was really comfortable, and the room service menu was good for more than a few laughs.”
  7. “We loved the service and definitely recommend hanging out in the lobby or grabbing a drink in Sir Harry's Bar - both are great places to relax and people-watch!”
  8. “overpriced snobbery and poor service”
  9. “Expect a rude baggage clerk, who could not be found (we suspect he was napping back in a corner somewhere and we woke him!)”
  10. “It was just the beginning of the poor and extremely slow service at this hotel.”
  11. “wore jeans and sweaters, and the staff was just as nice as can be even let us check in 5 hours early with no extra charge.”
  12. “Great food and again outstanding service esp.”
  13. “Unless you are staying in a very expensive suite the service is worse than that of a Motel 6.”
  14. “Whenever I needed something, the staff were attentive, friendly, and fast.”
  15. “The room service was fantastic!”
value
80.0% positive
  1. “overpriced snobbery and poor service”
  2. “Unless you are staying in a very expensive suite the service is worse than that of a Motel 6.”
  3. “Excellent hotel, great value!”
  4. “didn't get the key for the mini bar however and as with all hotels the snacks in the room are so overpriced it makes you heart hurt just to think to pay $5 for a small bag of M&M's!”
  5. “Insider tip - the Starbucks just inside the Park Avenue entrance serves pastries baked by the hotel at reasonable prices.”
  6. “was given a one-bedroom suite - a huge living room with a (decorative) fireplace, a huge bedroom, a walk-in closet and another full-sized closet in the entry hall, and a small but spotless marble bathroom.”
  7. “And for the price ($199 per night), it's tough to find such comfortable digs in NYC.”
  8. “The Waldorf is beautiful and it has great historical value to it, however it is NOT worth the money to stay there.”
  9. “The bathrooms are huge, but the place needs to renovate and bring in some new furnitures and bath-tubs and all, especially when hilton is charging this rate.”
  10. “In summary, if you can get a room at a good discount, it's worth it just to say you've been.”
wait time
0.0% positive
  1. “It was just the beginning of the poor and extremely slow service at this hotel.”
  2. “The service was a little slow because we were snowed in, but most of the time it was up to par.”
4 Star Rating: Recommended

09/22/11

Great experience, location, staff

by Ednamae

Staff quickly checked our family in. The room was like a movie in the '30s---we loved it. An experience we talk about to this day--and we stayed there the year before "9/11" (unfortunately). We ordered a Ray's Pizza and totally enjoyed. About 1 am, our daughter looked out of the room, saw the many taxi's and traffic, and said "this really is the city that never sleeps.."

4 Star Rating: Recommended

06/16/10

Top pick for NYC stay

by mmeilan27

Once a year we go to NYC and for the past 2 years we have stayed at the Waldorf Astoria Hotel. It is in an amazing area - Close to Madison/5th Avenue/subway to Yankee Stadium.

Beware of the room service. One night after a Yankee game we came back late and my husband was hungry. One Chicken club wrap & french fries and a cheesecake = $60!

  • Pros: Clean rooms/beds/bathrooms
  • Cons: Expensive room service
4 Star Rating: Recommended

06/15/10

try their candied apple with gold leaf

by GinieParrot

the best quality carmelized apple with gold leaf!

  • Pros: taste the real big apple delight
  • Cons: none
1 Star Rating: Poor

11/02/09

they billed us anyway

by princessellem

We were all set to stay at this hotel when we had to cancel our plans. We called 4 days in advance to cancel, but they billed us anyway! They have a 24 hr cancellation policy, so 4 days is above and beyond.

I'm disputing it with my credit card company. They had to cancel my old card, issue a new one, etc. Oh joy, thanks a lot Waldorf!

  • Pros: None
  • Cons: We were conned!
4 Star Rating: Recommended

02/16/09

Great place!

by nic1194

My boyfriend took me here on Valentine's Day as a surprise and it was just wonderful! There was a problem with our room at check-in and they upgraded us to a lovely suite. The room was big and very clean. The location is also perfect! You can walk to Grand Central and Fifth Avenue. It was especially great because my bf also proposed to me in our suite! He already made reservations for us to stay there next Valentine's Day in the same room and they couldn't have been nicer to him when he did that. Looking forward to next year!

The Details on The Waldorf=Astoria

Place Categories:

  • still comfortable living room
  • very nice staff
  • again outstanding room service
  • beautiful waldorf
  • poor service
  • not recommend hotel
  • very comfortable bed
  • great place
  • beautiful lobby
  • great historical value
  • not as lovely room
  • enjoyable stay
  • very expensive suite
  • very good rate
  • loved large marble bathroom
  • overpriced snobbery
  • good room service menu
  • huge bedroom
  • huge bathrooms
  • fantastic waldorf salad
  • dirty carpet
  • magnificent suite rooms
  • comfortable digs
  • rude baggage
  • best quality carmelized apple

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