Bloomingdale's

11/14/11

Mens' Suits - Negative Customer Service Review

by MindExplosion at Citysearch

Bloomingdales MENS' DEPARTMENT -- Negative Customer Service Review

Over the past four years, I've bought a number of Zegna suits at the midtown Bloomingdales, averaging around $1100 per suit.

Recently one of these suits, only two years old, suffered an irreparable tear in the pants. This was not due to getting snagged on anything - I simply turned around and the fabric separated. I fully blame Zenga, the manufacturer, for this, but I did expect the retailer to be able to give me some advice about how to rectify the situation (other than throwing away an otherwise intact $1100 suit). I called the Bloomingdales suit department, and they told me to bring the pants in, and they'd see what they could do to help.

When I showed up, the manager I met with was utterly useless. She first offered me some painfully obvious advice (something to the effect of "this tear is irreparable"). She then proceeded to offer me a slight discount for a new pair, which I would've appreciated and found to be a satisfactory response, then quickly reneged on this offer when one of the salesmen objected to her selling me just the pants without the jacket. Finally, having failed to offer anything of substance or show real concern about assisting me, she stood there silently and awkwardly, as if hoping I'd eventually just walk away if she waited long enough.

Again, I didn't expect Bloomingdales to replace the item or even to offer a deep discount for a replacement. And perhaps this young woman doesn't have the interpersonal skills to succeed in a customer service role. However, the fact that a customer service manager showed zero real concern for the situation or interest in offering genuine assistance is unacceptable. It was crystal clear that she viewed getting the complaining customer out of the store as quickly as possible as her only job in this situation.

Moral of the story: Bloomingdales doesn't offer anything special in terms of selection or price, so I strongly recommend buying your suits somewhere with real customer service. They lost a loyal, long-term customer for good.

05/24/11

check it out!

by DarWallace at Citysearch

Bloomingdales is one of those stores I thought I would never visit, except for my once a year excursion to pick up my sisters birthday clinique order, because its one of those stores that my mother loved, and seemed “out of date” to me – but I was wrong. Recently I went in with a friend, and found that it was more than just cosmetics and perfume. They have an amazing amount of ultra cool designer gear, and lots of it, including handbags, swimsuits, and dresses, along with a killer shoe section.

While some of its pricey they also have clothing for those of us who are on a tighter budget – I just wish there was more of it, which is one of the downsides of Bloomingdales. I also loved the staff – they were super helpful without being intrusive, which was a pleasant surprise from many department stores these days. All in all I suggest checking it out because you may well be pleasantly surprised.

12/27/10

Best sales section

by sororitygal at Citysearch

Believe it or not Bloomies has an awesome sales section where you can find some incredible deals. Just the other day I bought a Juicy suit for 60$ ALL TOGETHER! Also they always have cute shoes on sale!

11/13/10

The Worst Wedding Registry

by steds48 at Citysearch

DO NOT EVER REGISTER WITH BLOOMINGDALES FOR YOUR WEDDING.

I had the worst nightmare with them. They delivered all my gifts via FedEX but with NO SIGNATURE REQUIRED! Even after I called to tell them (talked to the service center in St. Louis) to require a signature, they told me their systems wouldn't allow this. As a result, half of my gifts were stolen because they just left them on my doorstep when I wasn't home.

How do you tell a Corporate Moron like this that they are a Corporate Moron? Do they have the slightest clue about Customer Service or are they back on the road towards bankruptcy because they ignore customers?

11/10/08

High End

by Straks at Citysearch

Great clothes....if I had a few million in the bank I could probably sit in there for days and still want to buy things. Everything from designer t's to great armani suits to dolce sunglasses. If you have the budget I highly recommend.....great stuff

• Pros: awesome clothes
• Cons: pricey