01/25/09

the Worst W

by ryo89harvard11

i don't know why so many people fancy this hotel, but this is the worst W that i have ever stayed at. the rooms are ridiculously small, style (housekeeping) isn't all that good, some of the rooms are even depressing, has awful views, and few of the welcome desk (front desk) agents are too impolite and informal...

i would stay away from this hotel, especially when u have to see the magnificent waldorf=astoria right in front of the hotel every time u exit and enter the hotel.

• Pros: the amenities, just b/c it's a W
• Cons: small rooms

10/14/08

Great Stay in Midtown Manhattan

by nyclover22

This a first-time post.

Having stayed at W properties around New York and having avoided the W New York until the renovation completion in August, I didn't know what to expect. That being said, I was completely amazed by the hotel's atmosphere and service-minded attitude throughout my stay. I believe that the new surroundings have re-energized the staff and as a result the hotel is now a thriving property in midtown.

The room I stayed in was on the top floor and was modern and very spacious. There was an adequately sized bathroom with a rainforest showerhead, a large queen bed and a small balcony to finish it off. At no point did I experience any of the complaints I have usually heard about this hotel (room service trays in the hall, scuffed carpets, rattling AC, etc). The staff had been alerted to it being my birthday over the weekend and my friend and I were pleasantly surprised to find a bottle of champagne in the room with a note from the manager one evening. This was definitely above the hotel's obligation to us as guests.

I was very pleased with my stay and look forward to when I can return. Keep in mind that the type of room you book will proportionaly affect your experience at the hotel as some can be quite small.

• Pros: Concierge, Ambience, Service, Warm Vibe
• Cons: Check-in can get a bit hairy when there's a large group of people checking-in.

11/26/07

Disappointed

by 11222

I was very excited to stay here, as I"ve seen how great the W hotels look from the outside, and how good some of their restaurants are, but it was not a great stay at all. First, the staff upon check in was mostly concerned with chatting it up with eachother, we had to interrupt them just to check in and find the elevators. I knew beforehand the rooms were tiny, and perhaps it was because we got stuck in an inside room, but the room was bearly big enough for the bed. The teeny window overlooked some pipes. THere was NO dresser for clothes (no room!!) The bathroom felt like a locker room bathroom. Stand up shower only with dirty old tiles. The curtain wasn't long enough and the bathroom got practically flooded when you shower as a result. The toiletries are from Bliss Spa, which is a bonus. The AC was ancient. Someone had set the alarm clock to 2 am and again to 4:30 am. For $500 a night, can the staff please check this after each guest leaves?? I was overall very unhappy with my stay, I stayed at the Westin Times Square 2 weeks ago, and the Westin surpasses the W in every aspect.

• Pros: Bliss toiletries, location, nice common areas
• Cons: Too small, service, old, old, old rooms/bathrooms.