W New York

01/25/09

the Worst W

by ryo89harvard11 at Citysearch

i don't know why so many people fancy this hotel, but this is the worst W that i have ever stayed at. the rooms are ridiculously small, style (housekeeping) isn't all that good, some of the rooms are even depressing, has awful views, and few of the welcome desk (front desk) agents are too impolite and informal...

i would stay away from this hotel, especially when u have to see the magnificent waldorf=astoria right in front of the hotel every time u exit and enter the hotel.

• Pros: the amenities, just b/c it's a W
• Cons: small rooms

10/14/08

Great Stay in Midtown Manhattan

by nyclover22 at Citysearch

This a first-time post.

Having stayed at W properties around New York and having avoided the W New York until the renovation completion in August, I didn't know what to expect. That being said, I was completely amazed by the hotel's atmosphere and service-minded attitude throughout my stay. I believe that the new surroundings have re-energized the staff and as a result the hotel is now a thriving property in midtown.

The room I stayed in was on the top floor and was modern and very spacious. There was an adequately sized bathroom with a rainforest showerhead, a large queen bed and a small balcony to finish it off. At no point did I experience any of the complaints I have usually heard about this hotel (room service trays in the hall, scuffed carpets, rattling AC, etc). The staff had been alerted to it being my birthday over the weekend and my friend and I were pleasantly surprised to find a bottle of champagne in the room with a note from the manager one evening. This was definitely above the hotel's obligation to us as guests.

I was very pleased with my stay and look forward to when I can return. Keep in mind that the type of room you book will proportionaly affect your experience at the hotel as some can be quite small.

• Pros: Concierge, Ambience, Service, Warm Vibe
• Cons: Check-in can get a bit hairy when there's a large group of people checking-in.

11/26/07

Disappointed

by 11222 at Citysearch

I was very excited to stay here, as I"ve seen how great the W hotels look from the outside, and how good some of their restaurants are, but it was not a great stay at all. First, the staff upon check in was mostly concerned with chatting it up with eachother, we had to interrupt them just to check in and find the elevators. I knew beforehand the rooms were tiny, and perhaps it was because we got stuck in an inside room, but the room was bearly big enough for the bed. The teeny window overlooked some pipes. THere was NO dresser for clothes (no room!!) The bathroom felt like a locker room bathroom. Stand up shower only with dirty old tiles. The curtain wasn't long enough and the bathroom got practically flooded when you shower as a result. The toiletries are from Bliss Spa, which is a bonus. The AC was ancient. Someone had set the alarm clock to 2 am and again to 4:30 am. For $500 a night, can the staff please check this after each guest leaves?? I was overall very unhappy with my stay, I stayed at the Westin Times Square 2 weeks ago, and the Westin surpasses the W in every aspect.

• Pros: Bliss toiletries, location, nice common areas
• Cons: Too small, service, old, old, old rooms/bathrooms.

04/28/07

DO NOT STAY HERE!

by shoqja at Citysearch

Called ahead to confirm room, they offer an upgrade to a suite. Get there to check-in on Friday, inquire why they want to put us in a Wonderful room, front desk says no upgrade. Disappointed since they offered. Card key & back-up system down. Had a guard open doors for all. Get to our anything but wonderful room. Small for one, let alone two. Bathroom was old, dirty & the size of closet. No space to move in the bath or room itself. 1 person has to wait for other to pass. Wooden crates are what side tables & desk looked like. A/C didn't work. Put it down to 65 went back to 75. Couldn't sleep through night from noise & heated rm. Duvet was from silky material that would stick to your skin or slide off bed. Pillows were bags of rocks & smaller than a standard pillow. Bed had a blanket in between the mattress & sheet & the blanket kept sliding down the bed. Kept fixing it every time we got up to fix the A/C. Set up mini-bar on a diagonal and made space tighter. Moved it & found many electrical cables on floor & all connected to 1 power strip. Fire hazard! No coffee maker in room or ice machine in hall. Room was on same flr as Bliss so you smelled nail polish thanks to staff that kept rear spa doors open. Low ceiling over bed. Weird. No counter space in the bath & a foot of space from wall to toilet, watch your head when standing. Bath, closet & room doors were set-up wrong. Can't use 2 doors at once. You have to wait your turn. I think we had a Cozy room which is smallest. If you do stay at this poor excuse of a hotel, check square footage. 180 sq ft is the size of a bathroom, not a hotel room.

I love Starwood's hotels & stay at many of them, but not this one ever again. W Times Sq is much better and would stay there if Westin was booked solid. Westin has marble bathrooms, better & cleaner room decor and 10 times the space for the same price as this W. Nothing beats a West Side hotel.

• Pros: Staff was great.
• Cons: Rooms & bath are tiny, a/c didn't work, uncomfortable space, no view of anything but brick walls

02/17/07

Very attractive Common areas

by cmora at Citysearch

Here are the positives: Location, Very attractive lobby and bar's, good service, Bliss Spa in the Hotel but I would definitely not reccommend this Hotel for a long stay only because of the room size. The ammenities are fine but it's TINY. No lighting in the closet made it difficult to see your clothes. But, if you are searching for a Hotel and find this is the best price then I would consider it.

• Pros: Location, Nice Lobby and common areas
• Cons: Rooms are entirely too small for longer than one or 2 nights. Tiny closet and small bath