02/23/09

Horrible Experience

by icis18

I came here for a bridal hair and makeup trial on Friday, Feb. 20, 2009. I had an appointment with Lilianna. After putting on a robe I walked into the main salon area. Major chop shop. Seats were packed and stylists were running around like chickens without their heads.

I sat down for my up-do, where Lilianna came to me and said she "wouldn't have enough time" to do my hair because the appointment person had booked me for only 1 hour, while she needs 1.5 hours to wash and blow-dry. (Lilianna was some kind of Eastern European whom I could barely understand, AND she some sort of blister disease on her lip). I explained that on the phone they had instructed me that, so as to save time, I had the option to come in with my hair already blow-dried--which I had done. There should have been no time issue. My hair is thick and curly, so my having blow-dried it myself before saved the stylist at least half an hour. She says don't get "excited" and that we can "try something" "quickly" to see how I like it. Try something quickly? And pay these people $400 + tip to do a rush job? So what would happen on my wedding day, the same thing? I also need to mention that I came a long way out of state (FL) for this appointment, and they couldn't have cared less. Long story short, she starts teasing my hair (again, thick, curly hair, no need to tease, I'm not a 50 year old hag) and as I'm sitting in the chair, the manager comes in to tell me that I should have booked 1.5 hours! I tell them no one told me to do this, and that I had told the appointment. person that I was doing a bridal trial, shouldn't they know to book the correct amt. of time??? Long story short, they blamed me for their not having enough time to do the up-do and their scheduling mishap. Furious, I then got up and walked away. No one tried to stop me or apologize as I headed out the door. Don't go here. They will blame your for their mistakes.

• Pros: None
• Cons: Bad service, chop shop, can't schedule an appointment corectly, didn't honor appointment and do my hair/makeup

05/31/07

My favorite hair salon

by hugosdaughter

This is a great salon. From the first time I ventured in, just to have a look around, I knew it was the right one! All the people who work there are friendly and attentive, and those that have actually done my hair are excellent. Nicolay is - for me - the best colorist that I've gone to, and Liliana is a wonderful and thoroughly delightful stylist, as good on the teenage son as she is on both the mother and teenage daughter. From the ladies on the desk to the young men who bring the coffee and everyone (well nearly!) in between they are all pleasant and helpful. The only long faces are on the Upper Eastside ladies who seem to often be in the majority and rarely manage a smile!

• Pros: Excellent skilled service in a good atmosphere
• Cons: Can't think of any - except I don't know why the security man always asks my name - he never seems to do anything with the information!!

08/14/06

Great wedding hair

by michellemmcd

Liliana did my hair for my wedding last year. I LOVED the way in turned out. I went in for a trial and she was able to create the exact look I wanted - long gentle curls. The style lasted all day long and looked just as good at the end of the night. I highly recommend her. I can't say much about the price, however, since my mom picked up the tab. I think it was pretty pricey so as long as you know that going in, you'll be very pleased.