10/24/09

Nasty bite marks in my dog's face

by NinaLola

We boarded our 8 month old labrador at Camp Canine for 5 days. The reviews were good and we wanted 24 hour supervision. Since we picked her up, our dog hasn't been the same and we are still wondering what exactly happened there. She lost weight and she has two nasty bite marks in her face.

Before leaving her at Camp Canine we specifically told the owner that our puppy is very playful and that other dogs might not always appreciate that. He assured us that there was 24 hour supervision and that the person responsible for watching the dogs would always intervene if anything goes wrong. We were wondering why nobody intervened when she got bitten in her face? Why weren't they more careful? The bite marks turned into scars and I'm hoping they will become less visible over time. We are really not happy with this. As you can imagine.

We asked for an explanation, but they're either rude, don't answer of give lame excuses.

I do not recommend this place to anyone.

• Pros: none
• Cons: No supervision

08/12/09

Overnight Boarding WITHOUT our Permission

by amadigan

We have a four month old puppy who visited three days at Camp Canine, over the course of two weeks. The first two visits were fine. Howevever, the third visit resulted with our dog unnecessarily spending the night in a crate.

On the Camp Canine website and in our discussions with the people at the front desk, we were told last pickup is at 9pm. My fiance went to pick up our dog last night at 8:35pm and found an employee locking up. My fiance asked if they were closed; when he was told that it was, he asked if he could get our dog. The employee walked away. Our puppy was stuck inside.

I called and spoke with a cleaning person who said that he was the only person there and that there was no emergency contact. I left a voicemail and an email and received no response. Camp Canine did not call us to ask if we would require boarding for that evening. I've seen that employee that walked away during the three times that we brought our puppy; there was no reason for him to walk away.

Our four month old puppy spent over 10 hours in a crate without our permission. Camp Canine does not offer any emergency contact or response. This has been gross negligence on the account of Camp Canine.

BE CAREFUL!

05/26/09

Interesting place

by uppereastsider66

We brought our golden retriever to Camp Canine. She is a 100% city dog and loves all doggie daycare places she has ever been to. A very typical Golden, in other words.

But she refuses to go back to this place. I spoke with a few neighbourhood dog owners and they had similar experiences. The explanation seems to be that even if the place claims to take dogs out for ther walks etc, that doesn't really happen. Paper trained little things are fine with that and pe_ all around the rubber floors but the trained larger dogs have to 'hold' the whole day.

Next time you pass by the place in the evening, just watch out for larger dogs rushing/jumping out of the basement doors to finally get to pe_. Sometimes you can even catch some female employees smoking p_t in their green Camp Canine shirts, no very good advertising to the place.

• Pros: Location, price
• Cons: Trouble for big dogs