09/10/09

DONT GO!!!!!!!!!!!!!!!!

by sandra 101

Got my 2 yo a pair of shoes- decided I did not like the color and brought it back 2 days later for exchange- Cashier looks at it and tells me they can not be exchanged because they have been worn!!!!!!

I say NO they have not been worn they are brand new. She says NO there is "wear" on them. I get upset and say "well why the hell did you sell me a worn pair then?"

She says we dont sell them worn- you have used this!!!!!!!!!!!!!!!!!!!!!!!!!

Anyway then the manager shows up and says its fine to exchange it- they get me the new pair- I open the box and its got the same "wear" on the soles!!!

I show the manager and she says oh thats nothing- its just from kids trying it on in the store!!

I ask for a new one- she says they are all like this!!

WTF??

So I tell her- then why were you accusing me of trying to exchange worn shoes if all your new ones are like this- she says "oh stop making drama here!!!!!!!!!!!!!!!!!!!!""

HORRIBLE SERVICE, HORRIBLE ATTITUDE, HORRIBLE CUSTOMER SERVICE- DONT GO!!!!!!!!!!!!!!!!

• Cons: rude, people that dont know customer service

06/27/08

All I can say is WOW!

by mikey82252

Found this Diamond of a shoe store on 72nd Street after going to the ballet last saturday afternoon. They tell me they have been here 40 years! All I can say is I do not know the last time I sat down and was fitted properly, and, after seeing all five of the syles I asked for!!! (Yes they had them all)! I can HONESTLY say I am a true shoe "junkie". This is the place for ME!

• Pros: Many many many Many brands!
• Cons: My wife is not happy with me becasue I bought 5 pair!

06/02/08

Avoid this shoe store like the plague!

by EllieRG

Shopping at Tip Top was a miserable experience. The salesperson was all too happy to sell me a pair of sandals, and we had a long discussion about my need for orthotics and his feeling (he said he was an orthotic expert) that I would be best served by getting another pair of those which were in my present shoes. When I tried them at home with the orthotics they were unwearable, and so I brought them back to the store within 4 days. There I was told by an officious person who must have been the manager to give him my sales slip, which I did. He said that the shoes were unreturnable because they were on sale (which wasn't mentioned when I bought them), and that NOONE would recommend any orthotic for use in those shoes. The original salesman angrily denied that we had spoken about orthotics at all. When I could see that we were getting nowhere, I asked for my slip back so I could depart. I was then told that I hadn't given the slip to either of them, that nobody associated with the store had my slip, and that I should sit down and carefully look for it because they hadn't been given it. It was an experience I wouldn't wish on a dog--dishonest and demeaning: a performance that would make a used-car salesman squirm! DON'T GO!

• Cons: lack of service, honesty, and a reasonable shopping experience