08/22/08

Great Customer Service

by BridgetteLL

Great customer service, even when I had to cancel an order they were still really nice after the delivery person had already left for the delivery and had to come back due to cancellation. I promise to always use them, I believe I at least owe them that.

• Pros: customer service
• Cons: none

02/12/08

Mr. Zack

by MRZACK

What an experience. I am no Robert Parker nor part of the miserable person club either. This store you can see places great emphasis on customer service. Their knowledge and one and one help is way and beyond. It is amazing to find that level of help in todays retail field. I think it is the only store with two floors of wine. Clearly the widest range of wine choices in New York State. I wait for their weekly fully page advertisements in the New York Times which offers a 18% coupon. Great tastings as well.

• Pros: Awesome Customer Service
• Cons: None

01/08/08

Non-Existent Customer Service

by peterstamelman

The Upper West Side, sadly, is a wine enthusiast's nightmare. Lots of wine wannebees - no real contenders.

67 Wine & Spirit is Exhibit A. First, the customer service is non-existent. Even if you go there, as I did, with the name of a recommended wine salesman, either 1.) it's his day-off (how many days off do these guys get? 2.) he's in the basement and can't come upstairs now (nor, apparently, even a half an hour later) 3.) he's on vacation.

I make no claims to be Robert Parker, but I do know a bit, particulalrly about Italian white wines and wines from Burgundy. When I did finally connect with this recommended salesman, I knew more than he did. That dog doesn't hunt.

My advice: schlep to Scrsdale to shop at Zachy's, arguably the best wine store on the East Coast.

• Pros: If you leave on the UWS, the store is convenient
• Cons: Unattentive, disappointing service