11/12/09

first time

by MsLu

NOTE TO THE OWNER: If my dermatologist hadn't recommended this spa I would have walked out. The air ventilation system has to be turned on or updated - it smelled like I was inside a steamroom smelling nail polish remover. Also, perhaps you could advise your staff to discuss facial problems as a mini consultation B4 the facial. I was so relaxed that I did not pay attention to comments! Massage - I could have done without, but it's extra right? I paid for facial, not back neck, chest massage, hand circulation treatment, sample take home packets etc... Overall I rate staff 5/5, results of products 6/5 and ambiance 4/5.

• Pros: staff uses expensive products, results in less than 24hrs!
• Cons: maybe I came at a bad time...

11/12/09

Some staff at the spa are still exceedingly unpleasant

by psl

Went to the spa yesterday to have a treatment..Alex was excellent! The people at the front desk couldn't have been nicer...I have seen in past reviews that the people here can be rude, but in my past visits I felt they were really tring to make some changes...On with the story.. I was checking out...One of the spa workers came up next to me at the front desk...I thought it was my technician Alex..I went to hand her a tip...(Please keep in mind that throughout the treatment I did not have my glasses on...so therefore couldnt see so well)

She said in a very rude voice I am not Alex...I said, Im sorry,perhaps you look like her...the spa worker replies, I hope not! in a very rude manner...there was nothing but awkward silence from the front desk people and the client on the other side of me...She was so unpleasant and I was so embarrased...it left such a bad taste in my mouth...I would never be this unkind to a stranger, much less a client..This is why I wrote the review...I decided not to let it go this time...this woman ruined what was a very lovely break for me....I will never go back...Too bad, because I live in the neighborhood...And.....why was this woman so derogatory towards a fellow worker??? It was a very awkward moment with no sound except crickets, because everyone was shocked she was so rude....I would have expected the front desk people to say something, however I think they were as stunned by I was by how nasty this woman was...Too bad and bye bye

• Pros: Services are great
• Cons: Bad attitudes

10/30/09

Fabulous Boutique Spa!

by NycGal17

This is a fabulous, high end boutique spa. The service is wonderful and the manis/pedis are great. The new pedicure chairs are to-die-for.... sometimes I want to go just for the chair! My mom had a fantastic massage, but I've only ever had nail services. It's comfortable and calm... a great escape on the Upper West Side.

• Pros: wonderful service, brand new pedicure chairs
• Cons: it's small, so sometimes hard to get an appointment