Shangri-la Day Spa NYC

12/14/11

Four stars

by JS124

I had a few facials here and I felt they really helped my skin. My skin feels more clean and has cleared up considerably. I would definitely recommend this place!

09/15/11

I was quite surprised.. Not in a good way

by Cryschelle

I had called middle afternoon to refer my friends and family to hopefully get a group discount. The woman who answered was VERY rude and hung up the phone on me.. I will never contact them or refer anyone to them again.

08/08/11

AWFULLLLLLL

by Workaholic56

Today I used two out of the three vouchers I purchased online, for the Shangri-La Day Spa. I will begin with my experience of the unprofessional conduct in customer service I received from this location when I wanted to book the two appointments for myself and my boyfriend.

When I called to book my appointment I was regarded kindly until I mentioned that I had purchased the vouchers and wanted to book two of the three appointments in one day. I was told they could only accommodate taking us on days when their REAL customers did not need the spot, I was taken back by this amazingly rude remark, but continued to book with them because I had already purchased the vouchers. Throughout this conversation she mentioned her REAL customers needing accommodations more than I did, but I dismissed the remarks and hoped for a better experience on my arrival.

We arrived at the spa in the morning 15 mins ahead of time and before heading inside I placed a courtesy call to alert the front desk about my early arrival, and to make sure it was OK to enter early. I was rudely asked not to come in to the location until my allotted time because they had REAL customers to tend to first (that word again was thrown around). At this point I already feel belittled by the REAL customer remark, but felt powerless having already spend money on these vouchers.

On our arrival (I will not go in to the aesthetics of the place) we were confronted by an unprofessional Asian lady who bombarded me as I walked through the door and asked me for my name and the vouchers as well as how much I purchased them for . I think it was very unprofessional for her to ask me that question when I presented her with the voucher information, and explained over the phone and in person it would be a 30minute session for each.

This does not even begin to explain what happened after this! I am beyond appalled with this place! The “massage therapist”, and I use this phrase LOSELY! RUBBED my back! I never felt her fingers on my back, and when I mentioned to her that I procured a 30 minute massage and I did not expect to get rubbed for 30 minutes, her response was “There is nothing we can offer you for 30minutes”. WHY did they offer this as a voucher possibility if this was not going to be HONORED!

My boyfriends massage was a different story, he came out with nail marks on his back! I am disgusted!!! Not only did we not get a massage and walked out with more pain on our backs then what we started with, but throughout the massage we were consistently reminded that gratuity was not included. My massage therapist actually waited at the door and asked again, I gave a generous amount because I felt obligated and a little pressured by her demeanor when I tried to walk by, regardless of the horrible service we both received.

On my way out of the room I asked to use the bathroom, the Asian lady stopped me and said I could not go until I emailed her the vouchers. I asked my boyfriends masseuse for the email address, because the older lady walked away as I access the internet on my phone. The masseuse proceeded to hand me the business card without speaking, and I pointed out the email was not on it. She then rolled her eyes and said its Shangri-La Day spa@gmail. I forwarded the information twice, but it never came up on their system. When the Asian lady came back, she motioned for me to move from the spot I was in frustrated and said I wasn’t sending it. I asked for the email again and this time the lady gave it to me as Shangri-La Day spanyc@gmail, I mentioned that the NYC was not given to me prior and she says AND I QUOTE! “PAY ATTENTION YOU DON’T LISTEN!” (I emailed them the vouchers and walked out professionally, but I am revolted!!!!) I will not wish this on anyone!

08/02/11

The owner is a con artist

by katsm

I paid in advance and she forced me to pay again. i paid for a 30min massage she made it a hour just so she could charge me again and said it was my fault like i was suppose to keep track while getting the massage.she was ranting not listening......just plain unprofessional.

06/04/11

Voucher holders beware! You will feel cheated

by TPoo

For anyone who is going for a facial using vouchers BEWARE! The owner does not give you a regular facial because as she told me: you are using a voucher. So instead of a spa facial, i received a facial so simple it was equivalent to the free mini facial you get at the cosmetic counters in Macy's!!!! All I received was a simple wash, extraction and a thin layer of mask. And I was told to tip on the full amount of $85!!!! I will never go back.