04/08/09

Fast and easy

by begtodiffer

I didn't realize my inspection sticker was about to expire until the day before it was up. Of course this was Sunday morning. I did a search and couldn't find a single shop to get an inspection. When I called Steven and Francine's amazingly somone picked up the phone! I was able to make an appointment for first thing the next morning. By noon on Monday I had a brand new inspection sticker! Great place!

• Pros: they answer the phone on Sunday!
• Cons: not on this experience

04/01/09

Bait and switch

by EldinJ

I own a vintage Mustang and went in to see them a few years ago about doing work on my car. Based on the number of vintage cars they had in the shop, I figured they must know what they're doing if people trust them. After having my car for almost a month and not being able to give me an estimate on the cost, I took the car back.

A couple years down the road, I needed to have a front end alignment and a few other minor repairs done. An original quote of a few hundred dollars turned into well over a thousand. They claimed to need to fix other things which had nothing to do with the alignment and other repairs.

After arguing with them about what they did (and didn't do), they "cut me a deal" and let me go with all their supposed repairs for only $1000. After taking the car on the roadtrip that these repairs were to prepare for, I realized that the alignment was in fact NOT done (because you could visibly see the tires on an angle), and the other repairs were shoddy.

I got ripped off for a thousand dollars. I'll NEVER go back there or recommend anyone else take their car there.

Be warned.

• Pros: Will make you feel they can handle your job
• Cons: Once they have you on the hook, they will invent problems

01/29/09

Better Service than a dealer

by s799

for the past month or so, i've been hearing a strange noise from the engine and noticed the suv was not handling the same. i brought the vehicle to the dealer and after a hefty bill, the problem was still not solved. a co-worker reccommended Steven and Francine's Complete Auto on 36th street and i decided to give them a shot. i drove in without an appointment, and they took my vehicle in. they were friendly, polite, and accomodating to my schedule( i work unusal hours). not only did they solve my problem, but they were kind enough to explain it to me in laments terms. and the bill was Very reasonable as opposed to the dealer who took my money and did not solve my problem. i would highly reccommend this auto repair shop to everyone!!! The staff was knowledgeable, polite and accomodating. Never again will i use a dealer repair. Steven and Francine's Complete Auto has my business.

• Pros: hours of operation, knowledgeable, friendly, clean and state of the art
• Cons: none observed