219 W 79TH St, New York, NY | Directions 1002440.783696 -73.979113
M 8:00am - 9:00pm, Tu-F 8:00am - 7:00pm, Sa 9:00am - 5:00pm
Neighborhoods: Upper West Side, Midtown
Worst Vet I've Ever Been To – If I could give them zero stars I would! Don't go here if you need pet prescriptions. I should have realized what a joke this place is when they recommended I fill one of my dog's seizure prescriptions at a up scale pharmacy that charged me $150 rather than going on pet-meds where I got the same thing for $15, after I had to call them repeatedly to approve the order. They've filled out my dog's second prescription (phenobarbital, a common drug) wrong five out of six times, including wrong dosage, no refills, and too much of the drug which is a controlled substance so legally the pharmacy couldn't fill it. Beyond that doctor raclyn is condescending and pushy. The entire staff has tried to get me to do blood work and other test far before their due or procedures/tests that are unnecessary. They even sent me repeated notices for stool parasite checks but not to remind me that two of my dog's vaccines had expire. I switched to Westside Veterinary Center and finally have some competent people taking care of my pets
The New York Post got it right – Actually, the New York Post got it right. They may not have identified the correct vet in their article where a horrible incident happened, but the Riverside Group in the W. 70s is just as negligible. I took my cat there after he collapsed a few years ago (my first visit), and was told he couldn't even be seen until I paid nearly $500 up front. While I was in the waiting room coming up with the $500, and my cat was suffering, I was then told the amount needed to even see a vet was raised to $750 and then again to nearly $1000. After tests and exams by an extremely cold vet, the diagnosis was incorrect. I was told there was an infection and gave them more money for medicines and food. A week later, my cat collapsed again and I took him to the Animal Medical Center, who diagnosed him correctly with cancer. They were kind, correct, understanding, and saw me through, communicating with emails for the next 2 1/2 years as I took my cat to a homeopathic vet and he lived happily, against all odds.
The fact that Riverside additionally sent emails to its clients asking for reviews in the manner they did shows their desperation and lack of dignity. Their main reason for this, they stated, was so they could get new clients. That shows where their interests lie.
Please, if your pet is in trouble, take him or her to the Animal Medical Center, or for regular visits, to reputable vets like the Gramercy Medical Group (Dr. Jay Krulwich) or to a homeopathic vet like Dr. Jill Elliot.
Simply, the best! – Riverside Animal Hospital is a fine facility, one which I've successfully used and recommended time and again to people I've met at the 72nd St. Riverside Park dog run where I am part of the management team.
Dr. Raclyn leads a terrific, caring medical group which provides top notch medical and alternative care in a sparkling clean, orderly environment.
Riverside is simply the best.
Great Vets! – I have been taking my dog Mason to Dr Friedman and the team at Riverside Vets since he was a puppy. I have nothing but good things to say about them. The staff are warm, welcoming, and efficient. Appointments are timely (ie we are not kept waiting for ages). My dog drags me up the steps to the office everytime we walk past, so obviously he is also comfortable and happy going there! Most importantly they have kept him in good health - yes they recommend all the shots etc you can imagine, but they also explain why, and in a city where we frequently hear of horrid illnesses making our furry friends sick, or worse, I would rather have the option of preventative medicine than the more costly option of care in the wake of serious illness!
Rebuttal to Previous Note – We try not to comment on posts to CitySearch. But this, unfortunately, is was put up right after we sent this client to collection for non payment of the bill. So it's somewhat infuriating.
For those who care to know about what the person is speaking about... they presented this cat for a partial urinary obstruction, which we were attempting to manage medically. The alternative is to manage it surgically, which is very invasive (it's basically a sex change operation) and very expensive. We were trying to avoid having to go that route. That surgery is usually the last option.
In this case, medical management was unable to prevent the cat from becoming totally blocked, necessitating a visit to the emergency room, where they opted to go the surgical route.
This person who posted the "STAY AWAY" post did not spend $10,000 with us at all, not even a quarter of that. And they did not pay their bill, to boot. When we sent them to collection, this was their way of getting back at us.
Sad... we try to do the right thing by not recommending expensive and invasive surgery when medical management is usually successful. The thanks we get is being stiffed for the fees, and a negative review that you've read below. Hopefully, the public understands.
The best people, ever!! – I can go see the girls at the front desk even if I don't have a pet emergency....for a change....
Just to say hi, or get a hug, have a coffee and eat a cookie. They saved Lucy's life on more then one occasion and I couldn't be more grateful. They love her like we do and email her little messages or call us to check in on her when she is sick. She has become our million dollar dog, but worth every penny!
I would recommend Riverside Veterinary Group to everyone!!
Nice people, horrible misdiagnosis – I took my cat to the Riverside Vet Group and however nice and attentive they were to me and my cat they completely misdiagnosed my cat of very common illesses. I took her in because she was obviously very sick with either kidney disease and/or a hyperthyroid. After spending $400+ on the visit, shots and bloodwork, they said she was fine.
I've since taken her to another vet to only find out she has both illnesses, a urinary tract infection and has since lost half her body weight. The cat is now on two medicines and will be receiving extra fluids daily.
Considering she could have died without proper diagnosis and care, I would not recommend this vet.
Super Animal Hospital! – Hi everyone! I gotta tell you, this animal hospital is the best! Silver and i had an emergency and my usual vet (who's name i will omit for the time being) was unable to "squeeze" us in (after being left on hold for 5 minutes) before they closed up and went home. We have been going there for a long time and have had our share of problems, but that was the last straw. Nearby was another hospital and we just walked in and were treated like they have known us for years. The doctor (Raclyn) even stayed late to make sure I was comfortable about leaving Silver overnight for fluid therapy (who knew a dog could be that sick from being dehydrated?) The very next morning I received a phone call telling me he looked much better and was just finishing his breakfast. I was able to take him home at the end of the day. They ran a lot of tests that my other vet never did and found out Silver has cushings disease too. I am so happy with how thorough the doctor was and not only did he explain to me what was going on with my dog he sent me emails explaining everything I would need to know. Now that is follow through. I asked Dr. Raclyn if he would consider being my doctor too! I would recommend this place to anyone who loves their pet and wants the very best. Oh, did I mention he does holistic medicine too..yup! Acupuncture and everything! Amazing! The staff is very sweet and the place smells more like a home then a hospital. Go there, you will not regret it!
great experience - a caring, common sense approach – What brought me to Dr. Raclyn and Riverside was my 12 year old pup and some kidney and liver issues that she was having. Specifically I was looking to consult on her condition and the possible alternative approaches in homeopathic and holistic medicine that I could persue for her. After meeting with Dr. Raclyn in our first consultation and having him review her entire history (his approach is fantastic and his depth of knowledge and experience really radiates through) - he thought that she would benefit from not only some suppliments and chinese herbs - but a few rounds of accupuncture as well. After responding with "yeah - that sounds interesting" (essentially, almost blowing him off), he returned moments later with a full compliment of needles and I sheepishly agreed to let her have her first treatment. SHE LOVED IT and through the movement of her "chi" - I saw results from it almost immediately. The care of my pup knows no limits as I am a very proactive owner. I was never oversold treatments or procedures at Riverside, Dr. Raclyn was thorough, his approach comprehensive - but most of all - the proof is in the health of my pup. Bottom line - meeting him has been a blessing for her health. His down to earth and common sense approach has definitely been a missing link in getting her health not only back - but it honestly has turned her clock back by years! I know that people sometimes post reviews of businesses - where they discuss in immense detail how some receptionist might have kept them waiting too long or someother mundane detail that has little to do with the overall experience of the business or the results that the interaction is to bring to their life. While I found the staff of Riverside to be excellent and really helpful - even if they were horrible (and they were far from that) - I didnt go to Riverside for anything other than the expertise and medical treatment and on that note - they are awesome!.
I am IMMENSELY GRATEFUL!!!
Horrible – 0 stars these days. Been meaning to post this for a while. My trusted vet is no longer there. I've been going to this place for a few years. I loved the previous vet (Dr. Green), she was great & the place was clean. Then for a while it seemed as though my pets were getting mediocre care, until another vet joined the practice (Dr. Gambino) & she was phenomenal! I found out in September that she was also leaving. What's with this place & their inability to keep a good vet?! I can't believe that on the day I finally decide to post a review, there is another review attesting to how poor the care has become at this place. Here's are a few reasons I'm fed up: The new vets don't call you back about lab results on time/EVER; The vet that did call me back was disinterested & difficult to understand; the bill is never less than 500 dollars for a skin infection or a simple case of d-rhea; there is some kind of ringworms infecting the place that has affected many animals which is why they weren't boarding for a while (a staff person was talking about it one day in the reception area in front of me!); I've been there twice & seen others voice similar complaints/melt down in the waiting room; your kept waiting an hour or more past your scheduled appointment time; Waiting area is unkept; Staff is nice, but they are unprofessional & talk about how they can't wait to get home (me either when I'm kept waiting so long); I found out that there is no over night person looking after pets, after it had been implied otherwise; I took my pet in for an appointment & the head vet barely looked at my pet whereas my usual vet would check my pet out as if she were FBI; The place just can't keep it's act together. It was on the right track for a while, but after having had great care, I don't feel like being taken care of by those who think mediocrity is ok when it comes to my pets. I'm taking my pets & business elsewhere. It's not always true that you get what you pay for!
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