10/30/09

Warning: Avoid At All Cost!!!

by sg21

plain and simple:

Went to try on for last fitting, my dress was loose. The person making the appointment wanted to make my appointment too close to my wedding date and that made me nervous. I asked if we could make it sooner, she snapped at me and walked away. Needless to say I was dumbfounded, tried to follow her to ask for a change date. She went to the back room and refused to talk to me, a guy and girl from the back stood in front of me and said that I needed to get out. I said I need to make an appointment for my alteration and they said, she gave you date, so leave. I persisted to say I need to speak with a manager and they said if you stay here WE'LL CALL THE POLICE!!!! I was outraged, felt like I was in a twilight movie and said call the police, I believe I need their help. Finally the owner came out, I believe more to keep other customers from witnessing this scene, and snapped at me too. I told him I need a date for alterations and he finally gave me a descent date.

Bottom line: I left there disgusted, but forced to purchased this dress since my wedding was weeks away. Disgusting does not even begin to describe how bad this place is and I can't believe it is still in business.

My sister is getting married next year and she will not be bringing any business to them!

Find another place. It is not worth the frustration and embarrassment, especially during this happy occasion.

• Pros: None
• Cons: DISGUSTING, CRIMINAL LIKE BEHAVIOR

10/24/09

Terrible service

by millenia98

This place. I tell you. I'm always the fair review type when it comes around. I will tell the truth.

This place hugely disappointed me. I had been here about 10 times and had not had a problem, aside from the careless unprofessional attitude that you kind of have to brush off. Once, to try on a million dresses for my friend's wedding. I purchased the dress, they met the price, everything ok!

Here comes my time to try on wedding gowns. When you walk in, you kind of have to shake the attitude you receive upon walking in. It's a sort of "what do you want" attitude. OKAY! I want a dress, thankyouverymuch.

So, I am attended by Gilda, who did a GREAT job in finding dresses perfect for me. Although I didn't think any of those were the "one," she was definitely spot on when helping me.

Fast forward...all of the other times I went in, I was ignored to death because Gilda was not there. It's a commission thing. Once someone helps you and you return to try more dresses on, you will be completely ignored if your associate is not there. So of course, I pick dresses that are completely wrong for me. The associate helping me does not offer to get me dresses that are great for me. Instead, she rushed me out, left me in the fitting room trying to hold back my anger. She said, "I don't mean to rush you but try to hurry and get dressed because I have a bride after you that I have to get to."

No help. Nothing. What they're supposed to do is look at your figure and style of dress and suggest gowns to you, bring them in, and work their magic. Nothing done.

That day, as the associate kicked me out of the dressing room, I complained to the manager. What does she do? Nothing. Suggests nothing and explains that because they close, they have to get to the other brides and basically kickede me out.

They need to hire more staff, more *professional* staff like Gilda. Unfortunately, these people are a KLASS act.

The next day, I posted my experience on the south florida board (Theknot). I swear to you - the manager posed as someone who was there at the exact time I was, she called me bridezilla and said it was all a lie. Wow! So maybe she should get off the RK Bridal computers and help the brides that are waiting to try dresses on. Do not be disappointed by these less than professional people. They do not know how to please their customers. My complaint should have been taken to improve their service.

I'm tired of fighting through RK Bridal. I gave them my money ONCE for a bridesmaid dress but I will not return and will give them my money for my wedding dress.

Do not bother with this place.

• Pros: prices
• Cons: disgusting service

10/08/09

Not a nice place to do business

by MicheleNY

I am, BY FAR, NOT a "primadonna" bride(see below, which I think might be the store and I will report them). I am 40 years old and this was my second wedding, This was a very casual event so I wasn't there to be pampered or treated like a young "princess" so that being said, here is what actually happened to me:

They ordered a size too big for me also (that seems to be they way they scam money since a lot of people are complaining about the same thing). The alteration fees weren't communicated clearly. The sales people were good and the seamstress herself was very nice. But the so called management and appointment coordinators were very unprofessional and rude.

They have no sense of "The Customer Is ALWAYS Right", they just don't get it. Sad.

• Pros: nice sales person
• Cons: fraud in the alteration fees, very unprofessional