Robert Stuart Salon

12/09/09

Really not consistent

by The Bean at Citysearch

A half dozen times, I've asked the receptionist if they could book me a "good" stylist for a cut or color, and I have been incredibly disappointed every time. I had an awful haircut by a woman (who has since left). In fact, the cut was so bad that even Robert acknowledged it when he tried to fix it (not successfully). Then I had highlights with some young guy who seemed like he had been hired the week before (and has also since left)--a disaster and also had to be fixed. Then another terrible color job. It seems to me that there is zero quality control at this salon, with lots of transient stylists who may or may not be any good. Probably some of them are, but you never know, and Robert doesn't seem to care much..

• Pros: Robert can do a decent haircut (not curly, though)
• Cons: Terrible other stylists

12/03/09

Orange Hair

by all names already in use at Citysearch

I wasn't going to reply, but coming from a service industry, I only

thought it fair to respond and give feedback rather then to simply not return.

Firstly, there were 2 Manhattan salons that I was considering when I moved here- yours and one other. I chose the other on impulse, which has been great to date. However, when I had to miss an appointment due to work, I came to your salon on said Sunday.

I came in and asked to have a single color process (I usually get highlights, but was going on vacation and wanted to have an all

over color).

Here's what went wrong:

> I asked for a color and was recommended another color that was similar to what was underneath my hair (previously covered by highlights as I had made a mistake some 6 months back). I said no and chose a true blond color from a chart

> I was told that I would need to sit for 20-25 minutes (fine) for the color to take. 35-40 minutes later my hair was checked

> Stylist (Deleted name as have sent email to salon with the name) asked the assistant to wash my hair, but not condition it (assistant actually, and rightly, asked if I was therefore getting another treatment) I said no as there had been no consultation

.

> A glaze was then put through my hair without me being consulted - and which I was given the privilege of having to pay

an additional $40 for without consent

> in between there were comments asking me what time it was while cutting my hair - not very reassuring

>When it was dried I was spun in the chair saying that I had to 'get the light right' to look at the color properly

> Got home and went on vacation a couple of days later to

find my hair a 'delightful' bright orange color

> After vacation (and 3 days before i went) I had to front up to work with orange hair and with no time to have it changed (plus the risk of hair damage from too many treatments in a short period)

• Pros: relaxed place
• Cons: orange hair and having to pay for services not requested

12/01/09

You get more from your haircut than what you paid for

by abreck1 at Citysearch

The hair cutters are enthusiastic, caring, and most importantly, talented! You feel like you're at an A-list salon, with prices affordable for all!

• Pros: Excellent customer service