2642 Broadway, New York, NY | Directions 1002540.797365 -73.969477
Neighborhoods: Midtown, Upper West Side
i even had bad experience with this service! Ibooked and paid in advance but after several calls their driver couldn't find us at jfk and i decided to take a normal NY city yellow cab. for My next visit to NY i'll never book in front!
I have many bad experiences with Carmel, but my last one made me decide to NEVER EVER use them again.
I booked 1 week in advance for a pick-up in Harlem to JFK. As my flight was the same day as the NYC Marathon, I called them right after I booked online to make sure my journey was feasible (I asked to be picked up 4 hours before my flight expecting traffic/rerouting). The person on the phone hardly replied to me that of course yes they do service that day no matter what. 2 days before my pick up, I called them again to reconfirm that. Again very rude person on the phone that almost laugh at me. Fine.
On the day of the pick-up, I got a call right on my pick up time telling me the car would be 10mn late. Ok. 10 min after I got a call telling me my car would be now 20mn late (so 30mn total). Since I schedule 4 hours, I was thinking I would still be fine, still I started to worry. 40mn after my requested pick up time, I GOT A CALL TELLING THERE WAS NO CAR COMING TO PICK ME UP! Person on the phone hardly apologized and just told me to find another way to get to the airport. I was by myself at home and 6 month pregnant. I finally ended up having to take a black cab and pay crazy money (not to talk about the stress of missing my flight).
And as I said, it is not my only bad experience with them.
Carmel - WORTH SERVICE EVER I strongly NOT recommend you to ever use them.
The worst service I ever got in the US. We had to wait for a cab for 20 mins at JFK, had to spell the street name on GPS for the driver because he couldn't even read English from the printed itinerary, while in cab we had to speak 3 times to their supervisor to make a planned stop on route - because the supervisor couldn't understand what the driver was saying. At the end the driver was very rude when he understood that he won't get a tip. Our company will never use them again.
Have had nothing but excellent experiences with Carmel. Have used three times now and each time they were punctual and stuck to the quoted price. In fact they email it to you so they can't dispute it. Just make sure you ask for the soup to nuts price including toll and tip and write it down.
i use Carmel six times on average a week. on 7/30 car #2226 picked me up at Memorial Hospital. The driver told me my f...king wheel chair was too heavy. He kept screaming "f words" at me . When I finally arrived at my destination I noticed he had broken my left armrest on the wheelchair. I told him that and he screamed "F... You"
I have called Carmel four times and have heard nothing 11 days later.I just left a message for John Roberts Head of Administration. Let's see what happens
I'm usually not writing reviews, but I feel that people should know that.
I was waiting in the line in JFK airport to get a cab, when a man walked to me and gave me a coupon for "$6 off" for Carmel Car and Limousine Service.
I decided to call and see the prices. The dispatcher told me it will be $44+toll+tip minus the $6. And I repeated the all thing to him and he approved.
I was waiting for a car for 15-20 minutes after the time scheduled, because of bad communication with the office.
The driver was very nice, and when I told him about the price, he said that I was supposed to get "a code" for the coupon. So I tried to call them on the way.
They put me on hold to "try to give me the code" about 7 times, for 12 minutes. And then I got to the "supervisor" that was very unprofessional and told me that he can't add the code after we started the ride, and when I asked him what to do, he said that he can't do anything and that I will need to pay.
I told the "supervisor" that this is not a way to run a business (as I am running a business and know how it is), and he just said that it is fine with him and I will have to pay.
This wasn't about the $6, that I ended up paying. It's about the customer service that was horrible.
I will never use them again, and I really don't recommend anyone to use them.
WORST CAR SERVICE EVER-
HAD A 1:45 PM PICK UP RESERVATION AT JFK
DRIVER CAME AT 2:30 AND SAID HE JUST GOT THE CALL TO PICK UP. MAY HAVE NOT BEEN THE DRIVERS FAULT- WORST DISPATCHER AND CAR SERVICE COMPANY EVER-
SPENT 45 MINUTES ON HOLD JUST TO TALK TO A DISPATCHER TO TELL US TO WAIT OUTSIDE IN THE FREEZING COLD WEATHER. NEVER AGAIN
BEWARE! UNPROFESSIONAL EMPLOYEES-
Don't Use this company. Their service is SHAMEFUL. Despite several confirmations of a New Year's Eve reservation I made several weeks in advance, they cancelled out on me at the last minute(two hours before pick up on a night they knew I could not find another ride on such short notice. Left me and my elderly parents with mobility problems stranded..
Don’t use Carmel services! I had an awful experience with this company. It was the first time I used their service and absolutely the last one.
First the van wasn´t big enough as we booked on line, one of my daughters had to travel on the floor because there was no more place to sit.
Second, and more important, the driver they send to pick for us, didn´t know how to drive the van.
He told us it was the first day he was driving that van, and never been to JFK. How can that be possible in a company that dedicates to this???
As soon as we start, we made two blocks, with GPS on, and he got lost, getting very frustrate and nervous.
Then when we enter the highway he couldn´t manage the van well enough, he drive side to side, couldn´t getting the van on the middle of a lane. He went all the way cursing.
Also he didn’t know how to follow GPS directions nor signs and could barely speak English, so is was very difficult to made us understand.
We try to help him, giving us the directions but he was to nervous and out of him to pay attention to us.
To make things worse, in the middle of the highway, the GPS falls and he just release the steering wheel, and we were about to crash if it wasn´t for my daughter that took control of it.
He abruptly stop the van in the middle of the highway, without turning lights on and a truck almost hit us from behind.
When we finally made it to JFK 8 terminal, my daughters were in shock, crying while he denied to take off the luggage.
I sincerely thought this company was the best choice, but I was absolutely wrong.
So make sure not to choose Carmel for any of your trips you will regret it.
Hope this review help so nobody else goes through our awful experience.
Stay away! Bait and switch!
I recently had guests arriving from Europe and as they were arriving in the middle of the day I couldn't get away from work in order to pick them up myself. So in order to give my guests a quality ride I thought ok.. I'll book the "deluxe" car instead of a regular car. That was a rip off in that they sent a regular car, not even a town car. In fact that car was so run down that it didn't even have working seat belts. Mind you my guest had 2 children coming along. The driver then intimidates my guest who is ready to take another car at this point. The guy has lousy english but oddly perfect pronunciation of the word F***. Which he proceeds to use over and over in front of the children as they enter any sort of traffic. They then get lost of course. It took several phone calls to coax them to the right destination.
This happened in June, I wasn't ready to give Carmel a bad review because of one bad driver. However what has happened since has totally shocked me.
I've sent numerous emails to Carmel. Numerous phone calls to their "customer service" number. Here's how the scam works. The emails get an automated reply after 3 days telling one to call the number. You call the number, no one answers. YOu leave a message. No one ever calls back. They ignore the problem till you give up.
I tried opening a claim with my CC company. They said that Carmel's bank insist for proof that the seatbelts were not working. Proof that even though the original receipt says "deluxe", you need a receipt that says they underdelivered on the vehicle. What kind of scam is that? What business is going to give you a receipt that says hey we didn't deliver as promised!? As such I'm going forward with a complaint to the TLC.
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