665 Amsterdam Ave, New York, NY | Directions 1002540.791776 -73.971826
Monday 6:00 PM - 9:50 PM
Tuesday 6:00 PM - 9:50 PM
Wednesday 6:00 PM - 9:50 PM
Thursday 6:00 PM - 9:50 PM
Friday 6:00 PM - 9:50 PM
Saturday 6:00 PM - 9:50 PM
Sunday 6:00 PM - 9:50 PM
Neighborhoods: Upper West Side, Midtown
Worst customer service ever experienced in a Manhattan restaurant – Our night at Gennaro actually started out very well. The waiter was friendly and the rest of the staff was acommodating for our large group. The food was very good--nice portions and everything was pretty tasty.
Unfortunately, when the check came and there was a very obvious error (the check is handwritten and if you have a big group it's pretty difficult to find mistakes when you can't read handwriting) the waiter and owner were not helpful in the slightest. The bill said that our group of 18 people ordered 16 bottles of wine--that was a pretty ridiculous mistake considering we had only ordered 7 and after the 7th bottle the waiter told us they were out of the type of wine we were ordering. Not only did the dr. jeckle and mr. hyde waiter give us a hard time about correcting the bill (friendly went out the window at this point), the owner got involved and took 45 minutes to finally settle on the corrected amount. They were rude and condescending...and crazy enough to leave 18 people sitting at tables that they could have turned over to new customers.
The lesson to the owner of this restaurant: 1) handwritten receipts are a thing of the past--that's why we have computers 2) keep a closer eye on your inventory because you shouldn't have to rifle through your recycle bin to figure out how many bottles of wine your customers drank 3) don't waste your customers time questioning them because they will go on websites like citysearch and tell the rest of the world how bad your service is
Left Hungry – I know that seems odd for a neighborhood italian joint but its true. Had heard this place is not as good as it used to be and I can see why. I wanted the Osso Bucco Risotto but asked our waitress before if this was a full size portion as risotto dishes are usually apps or on the smaller side.....she reassured me it was so I went ahead and ordered. BIG MISTAKE.....it was a joke and at 25 bucks, it was a bigger joke. THere was honestly about 7 or 8 nickel size pieces surrounded by a big bone. It was tasty dish....but gone in 3 seconds. Maybe other stuff is better and bigger but I was quite annoyed by our waitress as well as the fact that since we didnt order apps and bottles of wine to pump up the bill, we never saw her again until it was time for the check.....our busboy literally asked us if we wanted dessert or coffee. Another thing that was annoying was the fact that their are tons of specials that the waitress tells you about but doesnt tell you how much they are so you feel like an idiot asking for prices on 10 different specials.....would be nice if they had them written down somewhere as they are on average 50% more than the entrees on the menu. Overall the food is not bad but the cons make it not somewhere I would go again anytime soon.
Very poor customer Service – Extremely disappointed. They were not accomodating. Won't seat an incomplete party. When I asked to be seated at my table and have a drink until the rest of my party arrived., They simply said, "No, their policy is to have the complete party ready to be seated". I explained that there would be 4 and coming from different parts of the city but they refused to accomodate me. Fortunately Manhattan is not a desert island. There were many other restaurants in the area. When my party arrived we went across the street to another Italian restaurant and had a GREAT dinner. The staff was very attentive and treated us decently.
Real italian food.Real italian food in New York...to tell you this it is a real 48 years old genuine italian man.Living in Milan. – The food is something uniqe,defenetely different from fake italian food. It's really an italian enviorment and quality food.A must to try eggplant as a desert.
Upper West Side standby for homemade Italian specializes in gourmet family fare. – In Short
Colorful plates bring life to plain, white walls, while their pasta-filled counterparts do the same for the old wooden tables. With children in tow, neighborhood regulars feast on family recipes like rigatoni made with eggplant, tomato and ricotta, lamb shank braised in wine and a house antipasto plate, which arrives heaped with homemade goodies. Floor-to-ceiling shelves filled with wine bottles span the back wall, tempting diners to order from the extensive list of imported reds and whites.
Use to be remarkable....now just good. – I have to agree with Hollywood3's review below. Having eaten here for many years, the food just doesn't have that special zing it once did. Since the menu has hardly changed it's easy to say the, for example, the grilled baby lambchops had a wonderful, smokey, pungent intensity they no longer have. Even the signature lamp shank with couscous seems a bit bland compared to the older days. Still, it's great to have dinner with a nice bottle of wine and not break the bank. There's good value for the cost here, which is why I still recommend it. The noise level, however, is insane - don't come expecting a nice romantic interlude - and ironically the place is more cramped now than it was when it was less than half the present size! The place is always packed, so be prepared to wait.
The best *real* Italian food in NYC.... – I love this place! I've been eating here for about 7 years and the food is consistently wonderful. Thank god they expanded or the lines would be around the block. I took 2 trips to Italy over the past 3 years and was amazed by the cuisine there, but Gennaro was the only place I could go for Italian food when I returned to the US.
For NY I think the prices are great for the quality of food. Yes it is crowded, yes there are no reservations, yes it lacks seating for groups larger than 6 or so, and yes it's cash only. But the food is great, the staff is very friendly, and I know I can count on a delicious meal. I'm using their Takeout to cater my BDay next week, so I guess that shows my belief in Gennaro!
Tips: go before 7:30 or after 9:30 for prompt seating; at peak times, leave your name then walk over to Bway to get cash, and your table will probably be ready on your return; get the appetizer plate -- it's fantastic!
Delicious! – Went there for the first time this weekend. 2 apps, 3 entrees and 1 dessert. Everything was great. I don't even like vanilla gelato and I thought it was delicious. I highly recommended this place, despite the lack of rez and no cc's.
On the downhill slide... – I've eaten here on & off for the past 5 years and have always found it to be a safe and reliable bet on the UWS (similar to the last review... "A great neighborhood place"). However, my last 2 visits over the past 3 months have been drastically different ! On one visit, the orechiette w/broccoli was fantastic, yet the lamb chops needed to be sent back 3 times and the waiter just completely abandoned us, even though we wanted dessert... and, it wasn't until 40 minutes after we finished, that we were finally presented a check. Last time, I ordered the fettucine bolognese (which has always been a winner) and it was fair at best and also tasted as if the cook dumped a handful of salt on it before it was presented to me. Even the Tiramisu (usually a "must") has been average of late. Don't know what's going on here, but it appears - and I may be wrong - that this place is becoming way too comfortable because of its steady success since the expansion years back. Time for a wake-up call and double espresso, Gennaro !
Great Italian Dinner – I went here with a friend for dinner on a sunday night and we did not have to wait for a table. The food was really good and at a good price. They also had many specials and refilled our waters frequently. The ambience could use a lift, but its a nice place to go with friends. If you tell them that it's someone's birthday, your waitor will put a candle in the dessert and sing happy birthday.
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