Key West Diner

04/26/11

Worst service in the upper west side

by CSMobileUser6

Service is BAD! For the amount of money that you pay you would expect better service. There are at least three more diners closed by that have thesame price range AND better service. They rushed you by bombarding you every 5 mins or so to ask if you are done. Meanwhile your plate is still half eaten.

09/22/10

Closed down

by Elizlikeeats

This place closed down over the summer!

08/24/08

worst service in the city; mediocre, overpriced food

by bocephus

This place has the worst customer service ever. I quit going there 5 years ago after the host accused me of lying when I walked in alone and said I need a table for two (my friend was a few minutes late). I tried again one year after that with my girlfriend and the same host was there being rude to everyone again; intentionally screwed up our orders, served us frigid meatloaf with no sides, literally sneering as he did it, just had it in for us I guess, and probably all the other customers too. Today, 5 years later, I tried it again, met my father there for lunch. Different staff now but they did the exact same thing again. My father got there 3 minutes ahead of me and said he needed a table for two and the host immediately accused him of lying. My father told him he wasn't lying, that his son (me) would be along any moment. The host still refused to seat him and ordered my dad to the counter until I arrived. As soon as I did so the host came running over and told us we'd have to both wait at the counter until a table became available. Meanwhile the line was getting longer and longer and we weren't being counted because the host apparently forgot about us. Now the freaking counter man comes over and starts telling us we have to get up and wait in line if we want to be seated and that the elderly host "is new" and told us the wrong thing. Then how about straightening out the so-called "new guy" and telling him this rather than yelling at the customers and blaming us? "Fine," I said, "we're ahead of all these other people who've come in the door so we'll take the next table." He told us that was our problem. "I have a better idea," I told him loud enough for everyone to hear, "why don't we find a better restaurant?" We walked out, won't be back, no way, no how. I don't know how this joint stays in business. Go someplace different people, there are much cooler diners on the Upper West Side.

• Pros: great location
• Cons: absolutely awful staff, mediocre food, high prices for diner food

04/16/08

Bland food SOMETIMES nice service

by uptowngrl08

The food is bland and not very well made for the most part (plenty of better diners on the upper west side.). Customer service is usually very nice except for one man who takes down the delvery orders. Very rude and huge attitude I was shocked at how awful his personality was. Besides him everyone else actually has manners.

• Pros: Nice waitstaff usually
• Cons: bland food

11/15/07

Breakfast Delight

by damamacd

I am a frequent diner, especially for breakfast. Although most of the foods are good and generous, the cooked dishes are often a little bland. Staff is very friendly to me and immediately try to solve any problems that come up. Best are their burgers and onion rings! Their various creamed soups are always tasty.

• Pros: Open 24 hours, friendly service, lots of tables
• Cons: Priced a little high for a diner.