Dramatics NYC
New York, NY 10025-7449
Phone: (212) 595-2830
- Cross Street:
- Between 91st Street and 92nd Street
- Directions:
- 1, 9, 2, 3 at 96th St
- Hours:
- Mon-Fri 11am-8pm, Sat 10am-7pm, Sun 11pm-6pm
Editorial Review for Dramatics NYC – by Citysearch Editors
In Short
Catering to those who have graduated from Super Cuts but can't bear to pay the hefty prices at big-name salons, Dramatics NYC's many outposts are innocuously simple with marble and wood, but get the job done. Stylists--who go by nicknames like Armani and Flash--will cut, color, updo, condition, wave, relax or dry you, whether you had an appointment or just walked in. Dramatics also sells its own eponymous line of hair care and styling products.
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User Reviews for Dramatics NYC
05/13/2008 Posted by lauriefinch
Can you get a good cut at Dramatics? Yes, but you may not get the cut you want, and in terms of customer service, you will not get what you bargained for. I went to Dramatics for a few years because it was all I could afford, but they pride themselves on nickle and diming their customers and all complaints are treated with disdain. If you do not confirm every step of the way the pricing for each service, they will rip you off. For instance, they advertise a walk in price, but if you call and say, "are you open, do you have any free stylists? I'll be right over." They consider that an appointment and charge you the extra fee for appointments (by the way, they do the same if you simply walk in and tell them you'll wait until someone becomes available). I've also had them give me to a more tenured stylist and charge me more for him/her without letting me know. I've been charged for a deep conditioner when the shampooer simply asked if I'd like a conditioner; and I've been charged $60 extra for drying my hair. When I complained about each of these "the manager" wasn't available and the receptionist told me she couldn't do anything for me, when they weren't being outrightly rude. Additionally, you can expect the staff to make the experience fairly unpleasant as they complain about their working conditions. With the consistently terrible customer service, it is not a wonder that they do no better on employee relations. BTW: the reason they give all their stylists fake names is so that WHEN the stylist leaves you won't be able to follow them. In the end, you can get a good cut, but you won't be saving any money and it will be a frustrating experience unless you just open your wallet and don't care about the charges. Go to a higher priced salon or an affordable salon where all services are baked into the price or they are up front about all fees and they'll treat you well.
Pros: They do get some talented stylists for the short term.
Cons: Deceitful pricing practices, disdainful staff and management, heavy handed upselling of products.
03/22/2008 Posted by DebbiHairy
The bad experience began with a shampoo sink not made for humans. All ceramic, probably cheap, incredibly uncomfortable. Not wide enough for my neck, (I still have a sore spot on the back of my skull). Within the first 10 minutes in the chair, my stylist asked me my religion, my political party/who was I voting for, and pushed for info on other salons in the area (he's obviously unhappy at Dramatics). As for the style- it was no where NEAR what I had asked for: just because I am over 40 doesn't mean I WANT to look like a big-hair matron. I tried to register a complaint about the stylist's questions before I left only to be told I was speaking to a "receptionist in training". I went home and washed the whole day out. $36.40, and my precious time, down the drain.
Pros: convenient (for me)
Cons: pretentious staff with fake names, uncomfortable seating
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