08/08/09

Good food, bad service

by mishoopo

The hostess will tell you the wait is just 10 minutes but if the waiting area is mildly crowded you'll be waiting for an hour. Don't agree for being seated close to the entrance. It is like a train stop. It is too tight and too much back and forth. Remember to ask for everything at once because your waitress, although nice and friendly, might disappear for 20 minutes during your meal. The food is delicious and nutritious and the prices are reasonable but the overall dining experience is sub-par. I wish they will get it together and get more organized. I guess this will not happen soon since they don’t have to do that… customer will be still come there anyway.

• Pros: Big portions, good prices
• Cons: Uncomfortable, long wait, bad service

07/28/09

Best Soul Food in NYC BY FAR

by lizzyred

Visited Sylvia's this past Sunday for their soul food bruch - unreal! Our waitress (Lee?) was so sweet, chatting with us and just being extremely friendly. The fried chicken and waffles were to die for - the waffles were so delicious, no syrup necessary. The fresh fruitpunch went perfectly with the meal. For dessert we ordered sweet potato pie, pineapple coconut cake and banana pudding - the banana pudding should be illegal. Everything was wonderful, and so was the live music. Can't wait to go back!

• Pros: chicken & waffles, desserts
• Cons: none!

05/10/09

Poor customer service, decent soul food

by rabbi2000

Cons: We (my wife and I) when to Sylvia's for Mother's day. The first thing we noticed was that the staff seemed like they were mad at the world. Our waiter focused on one table (anglo) and ignored ours (african american (AA)) totally. At the end of dinning he even told me to get my own toothpick instead of him providing the correct level of customer service. As far as the food, the banana pudding contained hard banana chunks and seemed thrown together. The mac & cheese was very dry and lacked cheese.

Pros: The braised rib was off the chain, as well as the candy yams and green beans.

Overall: I support purchasing and dining in AA establishments to help the AA communities prosper, but not at the sake of good customer service. Sylvia needs to really evaluate her staff. Its time for a upgrade!!

• Pros: Good candy yams, string beans, braised rib
• Cons: Poor service, i.e. bad attitude, dry banana pudding, mac