09/16/08

Good Midtown value

by camick

Nothing fancy, but a great home base for Manhattan exploration. Small rooms, but very clean. Staff was friendly. We had no issues in our 4-day stay. Very good "value" as far as value goes in NYC! Location is the key. 1/2 block from Times Square, a few good restaurant/pubs on the block. Very close to the Subway system.

• Pros: location, value
• Cons: small rooms

11/02/06

Poor customer service-small dirty, ill-equipted rooms!

by junior909

Checked in Friday afternoon @ 2:45 and had major check-in issue with rate and rooms. Staff seemed to be gagged by management on options to fix. No hotel Manager in again until Monday..think its set up this way, so nothing could be addressed till then!!! They do not understand service here. You're just a number and so many people come into the city they don't need repeat business. Why try and make you welcome. Room was 10x12 with clean but VERY thin and well used bedspread and linen. Towels even thiner and only 2 in room ($300 room!!) Staff was distant and did not have command of English language and simply could not help with any issues.. A HUGE dissapointment in service and quality. Internet did not extend to 8th floor room with halways 3-4ft wide!! Contintal breakfast running empty 1hr after start. A terrible hotel and staff and atmosphere.

Judging by the two other people with major issuesin line in front of me at checkout, AVOID this place at all costs!!!

• Pros: Hotel location, no doubt about it; pretty Lobby area
• Cons: room was smelly, cheap linens and towels; unhelpful staff, poor management

03/21/06

Disappointed and frozen in NY

by mary34655

My husband & I arrived late 3/16/06 & learned that the hotel would have no heat & no hot water for the entire night. We were given a space heater and an extra blanket, but not one dime was taken off the cost of our room. Our room had 2 large windows with freezing air leaking in around the AC in the window. We stayed for 3 nights because we couldn't find a room elsewhere. Not once in that time did the radiator ever turn on. We also couldn't get the internet access we were promised so my husand was unable to keep in touch with his office.