01/20/09

Great hotel, great service, great location!

by waynem67

This was a fantastic experience for my wife and I. We stayed a couple of nights for our anniversary and had a great time. The hotel is beautiful with excellent rooms, very spacious. The beds are comfortable. The bathroom has a large shower, no tub, that was perfect for showering for two. The soaps and stuff were top notch. We pulled up in front of the hotel and located the doorman who took our keys and arranged for valet parking. You go inside a small lobby area and take an elevator up one story to the hotel lobby where you check in. A little inconvenient to have to change elevators to get to your room, but as someone pointed out it makes an excellent security system and is worth the minor trouble.

The main lobby is long and narrow with a lounge, seating area, check-in, and the restaurant. We ate breakfast there and it was very good. The lounge is perfect for having a drink or two and some light fare all of which was excellent. The service all around was surperb.

By itself we'd have been very pleased, but here is the value add that puts this hotel above others of the same class. I was e-mailed by the operations manager after making the online reservation asking if she could be of any assistance and to verify the reservation details. I mentioned it was our anniversary and asked for any suggestions she had. She told me about the hershey building Marquis were a personalized message can scroll across for 15 minutes at a selected time, and proceeded to take care of all the details and the cost after I sent her the message I wanted to display. My wife loved seeing this on our anniversary and it was quite thrilling to see our names in lights on Times Square. What a simple but amazing suggestion and how helpful to take care of all the details!

I was also surprised to see the plate of chocolate covered strawberries the hotel sent along complimentary along with a beautiful note from the manager.

For dinner Sangrai 46 on restaurant row - superb!

• Pros: service, location, rooms

06/23/08

this is what i am talking about

by kelismomma28

love it, love it, love it.....what more can i say. we were a bachelorette party that stayed there, ages ranged from 23-28. We loved the whole decor and the location. Eric, the concierge was the greatest person. He will help you out with anything that you need. I t was my first time in New York, so you know I needed much help and he was there for me. He helped me even before I checked in the hotel, I would call him asking all types of questions. Love you Eric.

• Pros: decor and Eric
• Cons: price and made you pay for wifi

08/07/07

A Nightmare

by themeperks

This is a terrible hotel. Let's begin with the lobby. Oh, wait. There isn't one. You enter from 7th Avenue into a dank box with two rickety elevators that take you to the third floor, where you find... another dank box. This one has a tiny bar and several temporary desks. A video projector blinds you as you exit the elevator, projecting meaningless sperm-like squiggles in a possible attempt to distract you from the disgusting space. Following a twisting passageway, you arrive at three elevators. Two and a half, actually, as one of them was used primarily to trap guests throughout our stay - to the point that hotel employees - ever helpful - joked about it. Once you arrive in your room, the space is actually fairly nice, if somewhat dirty. As I type this I literally cannot converse with others in my room, because of the 'minor' construction noise that begins on the floor above at 7am every day. The location is great, right in the middle of Times Square. But don't expect a view - the side of the hotel that would have one is blocked by that giant Coca Cola sign. There is a view of one thing, though - the four other hotels you should have stayed at: the Sheraton, the W, the Westin and the Marriott Marquis.

• Pros: In the middle of Times Square
• Cons: Horrible facility