07/15/09

Great Place for Family Stay

by TennesseeFirstLady

July 8 – July 13, 2009 we had a wonderful experience at this location. The staff was great! On our first night, there was a problem with the TV. We called maintenance and they came right away and replaced our TV with a new one. When the TV went out it left a smell, dying TV smell. We asked if it was possible to change rooms. They sprayed this room and we could have stayed but they had a bellman there in less than 10 minutes to move us to another room. They were very professional, kind and accommodating - no questions asked. The staff is to be commended. Throughout our stay the restaurant staff beginning with the hostess, waiters and food prep staff went out of their way to make each meal pleasant. We had breakfast there every morning. My son looked forward to going; it was a very warm and inviting atmosphere - that says a lot coming from an eleven year old. The food was great as well. Housekeeping did an outstanding job. Our room was cleaned expertly every day. We requested extra towels and they were left daily without an additional request. The room was spotless upon our return. The bellmen were very helpful and were always asking ways to assist the guest. The concierge ladies did their job. They however did not exhibit the same warmth as the other hotel staff. There was a gentleman there on Saturday who was very helpful and greeted and assisted us with the same kindness as the other staff. The ladies did their job and were efficient, but were not helpful. They answered your questions with yes, no and I don't know responses. They also had nothing available from the hotel highlighting daily events in the city as most hotels offer. I had already mapped out most of our trip so it was not a problem, but I guess I was looking for the inside scoop from someone who lived in the city and who had experience directing guest to less advertised places. Overall we would rate our stay as the best hotel experience to date. We travel frequently and have stayed in many grand and great hotels, but the service and staff at this location are superior. Thanks for making our vacation memorable.

• Pros: Staff is Great
• Cons: Concierge could be more helpful

05/31/08

Horrible

by hilaryg

Never again. Check-in was a nightmare. We were told we would have to wait until 4;30 for the room that was assigned to us (check-in is supposed to be at 3)--unless we agreed to take a different (code for "less desirable") room. Room itself was filthy. There were black hairs on the white sheets and on the bathroom floor. Also the bathroom did not have a fan so the entire suite smelled damp and musty. Not recommended.

• Pros: None

03/11/08

Location is excellent

by simpleegr8

The location of the hotel is excellent! I thought the decor and room was

a little shotty for the cost and the service was ok. No one offered to help

us in to the building with our bags at the curb.

The front desk staff is wonderful! Overall, if you can stay somewhere

else a little more upscale for the same price...go there. However,

the location is phenomenal.