08/06/09

Unprofessional, unresponsive and extremely rude

by XavierGuery

They don't return phone calls. They don't return emails. They pretend they did not get them.

They are extremely rude on those rare occasions when you get them on the phone.

Today, I called and was shouted at right from the beginning. When I asked very politely not to be spoken to in that way, I was yelled at by Andrea Bunis herself, I quote "You sent us 9,000 letters" and she hung up on me. I actually sent only 3 emails 2 months ago, one of them they claim they never got.

If I was treating my clients 1% of what I got today, I would have lost all of them.

If the Zero Star rating was possible, that would be my choice.

• Cons: Unprofessional, unresponsive and extremely rude

11/11/08

Setting The Record Straight

by titolumpkin

The previous poster is inaccurate in a couple of areas. Andrea Bunis Mgmt did not suddenly decide to fire the super and porter. The Board of Directors fired both employees because of a physical altercation initiated by the super. There is a zero tolerance policy for violence in the workplace. The locks to all rooms were changed for security reasons after this incident and the keys to these rooms are available from the doorman after signing for them. I don't know if phone calls and/or emails were not returned and I won't comment on this shareholders abrasive personality.

06/04/08

Unprofessional, unresponsive

by hushup

Our building has been under this management for less than one year. Our account manager, Jay Osborne, ignored two voice mails I had left (actually claimed, "I never received any voice mails, I've no idea what you are talking about"), and also said the same about an email I had written, until I begged him to check his mail again (all the while insisting nothing was there- but then, ah! he found it). When the management decided to fire simultaneously our super (in the building for 28 years) and the porter (in the building for a handful of months), they also changed the keys to all the common areas (storage, bikes) and still weeks later residents do not have new keys. An email to question the management on the timing of keys being supplied has gone unanswered, just like the others. When I became agitated on the phone due to the non-responsive nature of our rep, he informed me that I was "unprofessional" and advised me how to act in the future. I suggest this management company learn what professionalism and responsibility mean.