09/22/09

No understanding of customer service

by Not happy

The first time I showed up at this hotel with a reservation through expedia I was told that there were no rooms because they were remodeling, something was wrong and there were no more rooms available. They said I could stay at another hotel, at a higher price. I had a package delivered to the hotel for a first thing in the morning meeting and they told me they had no access to the package, so they wanted to move me to a different hotel, at a higher price without the package I needed immediately. This is NOT customer service. I ended up at a higher priced hotel and NOT prepared for my morning meeting.

I decided to try again at this hotel, optimism.... Again, through expedia I scheduled a week long business trip. In the middle of the stay I needed to extend by a day. I called the reservation desk today, was told I could extend the day but not guaranteed the same room. I asked if I gave my credit card to the front desk (because through expedia you pre-pay so they don't have those details) when I got back at the end of the day if I could be, answer -- yes. Well I got back this evening and the answer is no, we are booked and was told that reservations was out-sourced and took ZERO accountability. This hotel does NOT deserve business. Customer service has ZERO parlance. With the tons of hotels in NYC don't stay here!

I appreciate your attention!

my best,

PSR

• Pros: location
• Cons: everything else

04/23/08

Nigthmare in the Hotel Paramount

by honestlymost

We stayed in this hotel in marc 2008, the room they gave us was tiny, was impossible to open the suitcases inside the room, that was bare patch, and the bathroom are so, so old, almost twenty years without improvements, they don't have windows...Also we've been in public restrooms cleaner than our room...

At the recepcion told us they will be chargin 50$ per day for any damage we could make.... and fridge of the room was closed and out of order..

The gereral impresion of the hotel is so dark, and they have music at hihg volume, maybe they suppose that make them more cool...

We were stolen inside the room(1300$), and they tried to avoid to call the police, I had to call them from my room (911), when the police came, the manager tried to avoid take responsibility for security of the room, of caouse, they charge us every call (1,25$ each), even to the police...

Leaving the hotel they charge us 2$ per suitcase, just to take care of them for a few hours...

I truly recommend you not to go to this hotel, you are warned....

• Pros: its a joke?
• Cons: rooms, service, prices, guest service, dirty.....

01/28/08

Awsome Location, Service and Staff!!!

by JanetteandJose

We live in Miami, FL. We have been in NY 3 times now and always stayed at the Paramount. We have received an outstanding service, the staff is really nice and helpful, and to be honest our room, which was a superior queen, was not small, it was a normal size, remember that for the most part hotel rooms in New York are not huge, We are very pleased and would recommend this hotel to anyone!!! We love it!!!

• Pros: Awesome Location - Nice & Helpful Staff - Cute Rooms
• Cons: None - Everything was perfect!!!