Millennium Broadway Hotel - New York Hotels

03/01/10

Poor service - nice furnishings & location

by SQ82

We booked a last-minute romantic weekend on priceline and when we got there, they did not have our reservation, even though we had the hotel confirmation number. Though we did eventually get it sorted out, the man at the front desk was unhelpful. When I asked if there was a computer around so I could check if there was any more info on my profile online that might help, he directed me upstairs, where I had to pay $3 to connect to the internet...OKay, fine. We finally got to our room, which was very nice, with a great view! Except we had only hand towels...no bath towels. When I called, the lady was surprised and seemed to imply that I was wrong (no, they're not hiding in the closet somewhere, we're just missing washcloths and bath towels). We'd brought a bottle of wine and there were no wine glasses, so I called to request 2. They told me there would be a $3 service charge to bring them up (nickel and dime me - ok, whatever), and then when the guy brought them, he demanded that we pay him in cash (!!!). I've never even heard of something like that not being added to the hotel bill! Sounds like a request for a tip, if you ask me...but whatever, it was $3 and we just wanted to have a glass of wine in peace.

When I got in the shower, there was a black hair on the wall. 'nuff said.

After all the trouble I went to for the towels the first night, the maid then took the 4 clean towels that they had brought me and only left 2, even though I went by their prescription of "leave it on the floor if you want new ones, hang it if you want to keep yours." I'm happy to use the same towel over and over, but only if there's enough ventilation in the bathroom to dry out my towel before I use it again. There wasn't, so I had to call down for more towels again.

Positive things: awesome view from our place, the bed was very comfortable. They provided a stocked mini-fridge and also an empty one, so we were easily able to store our leftovers from dinner and the wine we brought. The location is great.

All in all, I'm glad we didn't pay full price for our room...and I will probably try to avoid staying here in the future; however, since I am a NYer, the location isn't as big a deal to me as it might be to out-of-towners and I will say that the location is absolutely fantastic (which is what bumps this place up from 2 stars to 3).

• Pros: great location, furnishings
• Cons: service

09/16/07

Great Place!

by mommagoo

Just got back from our first time at the Millennium Broadway.........amazing! Stayed on the 30th floor. Zen like room with gorgeous, ulta big, marble vanity..........Couldn't be happier with the hotel. Service was friendly and efficient. Our location was perfect. We went everyway by foot, and never stepped into a cab! So much to see & do in NYC and we were glad we chose a hotel that offers the best options to see & do.

I would recomment this hotel if you want to be in the "Hub of NYC....Times Square". If you like a quiet night's sleep, however, you will be hearing sirens during the night. That's what city life is all about.

Would stay and recommend this hotel in a second.

• Pros: great location, nice, updated rooms with fine features.
• Cons: None!

01/01/07

Broken, tattered and rude.

by hularhumba

I stayed at the Mellenium Broadway for a business meeting involving about 80 people in early December, 2006 and my experiences were not unique. The good: killer views of Times Square, style of the rooms, cool plasma TV. The bad: Broken: Bring you cell phone! My room telephone never worked and engineering never showed up during my 3 day stay despite several calls to housekeeping, the front desk and the manager himself. There was no explanation or interest in the problem. Tattered: torn furniture, stained carpeting, mildewed bathroom. Rude: front desk staff and bellstaff. On the day of check out, there was a large quantity of luggage left unattended in the lobby. I could have walked out with any of it. I needed to safely check my baggage and computer . When I finally found a bellman, and waited for him to finish is personal business with a buddy, he told me that there was only one way to assure the safety of my beloninings and stuck out his hand. Try to find a restroom in the public areas. You can do much better in New York.

• Pros: Great views, stylish rooms.
• Cons: Tattered furnishings, broken telephone, rude staff.

09/26/06

Comfortable Bed and Large Room

by sangeld

We were on the 51st floor of the older section (not premier) of the hotel. We had a fantastic view that included the Chrysler building. I feel the hotel is a fair rate for such a great location, very comfortable king bed and very large room. The elevators are super fast and the service is very friendly. I highly recommend John's Pizza a few blocks away - the best pizza in NYC. And, definitely go to Bryant Park which is very close, get a picnic at PAX and enjoy the scene.

06/23/06

Vey nice hotel, good price and great service.

by nikolaos

I stayed at the Millennium Broadway's Premier Tower and I have to say it was very nice. Clean, and spacious, the room was very nice with a king bed, and a couch. The bathroom was very spacious and nice as well. The only thing I did not like was the fact that the shower was extremely small, strictly for one person, and the bath tub needed some serious cleaning.

I think that if the hotel was to upgrade its shower/tub and replaced those old tvs with some flat-screen ones, it would be one of the best. The location is AMAZING! Complimentary drinks and breakfast was a big plus that we enjoyed!

Overall, I would say it is a good/descent hotel in an amazing location!

• Pros: Location, Parking, Service
• Cons: Bath tub/shower, TVs.