Milford Plaza - New York Hotels

05/04/08

This hotel is terrible

by rixster

Upon check in we were told to return after 3:00, as our room wasn't ready. This was acceptable, as the check in time was 3:00. We checked our bags with the Bell Man and went to have some lunch. When we returned at 3:30 we were told that our room wouldn't be ready until 4:00. When we returned we were told 5:00. By this time we were frustrated. A manager was walking by and told the woman to provide us with an available upgrade. When we got up to out floor it smelled of fresh paint. We opened our door to find a room that didn't even match the picture of what we saw on your website. When I called to check on this I was told that this was what we reserved. We weren't even provided an upgrade, but a room that we already booked.

The bathroom was so small and the toilet paper holder placed in such a position it was difficult to sit on the commode. There was very little hot water and when we called it in we were told that's they way it works. We spent three days showering with alternating hot and cold running water. It was ridiculous.

The remote control to the TV worked sporadically and every time we turned on the TV it was so loud we wouldn't be surprised if they could here it on 8th Avenue.

Finally, when we went to the Concierge to find out where the show we had tickets to was playing she sent us to the wrong place multiple times. She was so unfriendly and made us feel like we were interrupting her and asking silly questions. I have travelled a great deal over the years and never have I experiences someone so unwilling to help.

One last point. It's great that you have a place to store bags prior to departure, but it is so unorganized that it took thirty minutes for us to get our bags back. There was a line of ten people behind us, and someone that looked like a manager walking in and out offering no assistance. This poor man was there all by himself frazzled.

• Pros: The Club room was nice and well stocked
• Cons: Everything about this place is terrible

12/25/07

Spend more get more elsewhere

by whrinnj

The rooms are very small but that was not a concern. We visit New York City to see the holiday sights, not spend much time in the room. We were not buying the place.

This hotel is located in the heart of the theater district and very close to the subway, Port Authority Bus Terminal, local bus stop and cabs.

Our assigned room was small and very far away from the elevator bank. Being physically challenged, I was granted a room change without a problem.

The pillows were exceptionally soft and practically non-existent. The mattress was also very soft. We thought everything else was fine until we tried to shower the next morning. The shower water stopped running after about 10 seconds. We waited about 2-3 minutes and made a second attempt. Again, we got about 10 seconds. We gave up and sponge bathed.

So if you bring your own pillow and don?t need to shower, it?s an OK place to stay.

The check out staff was rude and would not listen to our shower/pillow complaint. They would not provide us with a paid receipt.

• Pros: Great location, priced right.
• Cons: Coffee Shop opened late, Shower did not work, Pillows and mattress were uncomfortable, Security staff was rude.

07/18/07

Great location and friendly staff at first, but.....

by boogersnot

This is a place that is saved by it's great location right next to Times Square. I found the lobby area really neat for how small it was. The staff was very helpful at first. But, the rooms were tiny, they were filthy, they were uncomfortable, they and the halls were dark and dingy. And between the time we checked in and checked out a couple of days later, they must have changed the staff, because the new staff was incredibly rude. No thank yous, no yes/no sirs. When I questioned an item on my bill, the clerk at the desk replied "That's what it is." and proceeded to continue with the transaction without answering my question or even acting like it was a concern. For a few extra bucks, stay somewhere else.

• Pros: location
• Cons: rude, dirty, dimly lit

12/19/04

"Queen Sized Bed"

by vicpsmo

We didn't expect luxury or a palatial suite, but when we asked and paid for a queen-sized bed, that is what we expected. We got a double-sized bed (and for 2 people who are pretty small, couldn't even move which made for an uncomfortable sleep). Further, we heard the elevators opening and closing all night, and at first it was freezing (slept w/my hat and street clothes and pjs on) and then it was blisteringly hot. After the long check-out line, I tried to explain to the clerk about the bed size, and he basically told me I didn't know what I was talking about. NEVER AGAIN. I will pay the extra $50 to sleep.

09/24/03

Milford Plaza

by tom103

It's a beautiful hotel to look at inside. The rooms are alright, the bathrooms a touch small in some rooms, but overall, it was a nice experience. Room service was very quick, and they were quick to bring irons to the rooms and whatnot. Very nice experience.