09/18/09

They over book and lie about it.

by snoee

BEWARE!

They frequently over book. We requested a Parlor King, when we arrived at 6pm we were told the hotel was booked and that someone did us a a favor and upgraded us to a Suite. Come to find out it is a larger room, but with a queen bed. I feverishly explained that no matter how they slice it, an upgrade does not mean a room with a smaller bed. We wanted what we reserved weeks in advance!! After some argument with staff members (all of which are nice until you find a problem and then they just turn off any decorum) we were told that a friend did the upgrade and that they also made a request that a bottle of wine be sent to our room upon arrival. I asked how some random friend would have the authority to make changes on our reservation? However, I got a variety of lies. Come to find out this is common practice for this hotel, to create a fictitious friend just so they do not have to admit they over booked and gave our room away. Oh, and the free bottle of wine; every room gets a complimentary bottle. Which is actually pretty cool if they get your reservation correct. If we were treated with honesty and respect, we wouldnt be nearly as upset. The words "sorry" or "apology" never came from any of the staff (especially the night manager Henry). Instead we got lies on top of lies. Dont worry, I am informing the proper athorities, my friends, family, colleagues, and travel brokers. Also, we had to stay here for over a week (all the neighboring hotels were booked) the espresso/coffee machine in the lobby was broken 6 out of the 7 days we were there. PS on a lighter note, the maid on our floor was super sweet..

• Pros: The maid was nice
• Cons: They overbook, then create lies to back up their story

09/08/09

Reservations mean nothing to this place

by CSMobileUser

Had a reservation for a king bed. called ahead to ensure it would be ready.. checked in to realize our room had a queen bed.. All staff, inclunding mgmt was totally unapologetic..

01/17/09

Romantic!!!!

by ChefRocksIt

My fiance and I got engaged our first day in NYC in central park, we then decided to just get married in the city we love! We stayed at the Mansfield and the room was Great! We had a King room and the bed was super comfortable! I never sleep well in hotel beds, by far the best! The only problem was our a/c wasn't working and although it was late October the room was alittle stuffy! The room otherwise was cozy and the staff was great. Make sure you tip the door men and bellhops they are truly the back bone of a hotel. with out them you need to get your own stuff and carry your own bags!

That aside fantastic and we will stay again. Room was neat, clean, and just enough, maybe they need room service though! There is a little diner out the door to the left and across the street, 2 min away (walking) and great little diner food.

• Pros: cozy, romantic, BEST BED EVER!!!!
• Cons: no 24 hour room service