02/07/09

the most painful and horrible experience ever...

by oldplum

my husband wanted to go so i made the reservations specifically requesting no back walking & substitute it for a traditional swedish. because i was going to get oiled up for the swedish massage, i also requested that they reverse the order of the treatments to make the body scrub last so i can get cleaned off. everything was a "yes, sure, okay, no problem". the lady who greeted us had no idea what i was booked for, i had to explain it to her again & she had the same "ok yes no problem" attitude so we paid and proceeded to the sauna/steam/hot & cold water treatment. the cold water was ICE COLD & unbearable, i stepped in and got a cramp, the hot water was not hot enough, we quickly went though the motions and got ourselves out of the water area. they then lead us to the scrubbing room, when i stopped her and said i requested the massage first she said "no no but this is better for you this way" the truth is there were other people getting massages and there was no way we were getting the massage first. so we proceeded to the body scrub. we had 3 people working between the 2 of us. one person was scrubbing too lightly and another was rather rough & over exfoliated me in some areas. after that wrapped, i was looking forward to my oily massage. when they prepped us in the massage room, i reminded them i signed up for a swedish massage & NO BACK WALKING, they told me "no no this is better for you dont worry i tell them to make it lighter" so i again went along with it and it was the worst experience ever! the lady was too rough & when i asked her to lighten up, she seemed not to understand me & went harder, it hurt so much i yelled & was ignored. her phone rang twice. Again 3 people were in the room, 1 of them seemed to be a trainee. i endured this for almost an hour, i regret not pulling my husband out of there immediately. i came out of there w/ a cramp, & a bruised back w/ one section swollen. my husband agrees it was rough too but i am more banged up then him.

• Pros: nice ambience
• Cons: staff, massage, unresponsive practitioner

12/28/08

Awful. Don't waste your time & money!

by LuxL

My boyfriend & I were looking forward to the couples' massage @ Osaka, but were disappointed from the start. They make you pay for the treatment first, including a 20% gratuity (this ensures a tip, no matter how bad the massage). They offer 30 min. in the sauna, steam room & shower before massage. The sauna was not even warm. The "masseuses" were completely inept. They were basically rubbing oil into our bodies. We had asked for deep tissue/strong pressure. At one point an older woman came in, worked on us for 5 min each, and gave instructions to the other 2. Her cell phone rang loudly & she left to talk on it. One of the girls kept looking at the other to follow the steps. It seemed like they had little experience with massage. It was pathetic..

We complained on the way out - all the receptionist said was, "Oh, Sorry." So were we.

• Pros: None. Not one.
• Cons: Inexperienced masseuses, careless staff

12/21/08

best spa in new york

by zons

if you have knots in your back and are realy tierd i highly recommend you this place.........i really liked the shiatshu acupressure........i'm certainly going back again..you should do it the way they recommend you will love it. great service, osaka is the best spa i have ever been to

• Pros: great massage, nice place, great service
• Cons: none