FlatRate Moving

(212) 988-9292

555 W 25th St (10th Ave)
New York, NY 10001 40.72248 -74.00123

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Neighborhoods: SoHo, Downtown

flatrate.com

Hours:

9am - 5pm

Every Day

Last updated 11.30.11

Category:

Moving Companies

Payment Methods:

American Express, Check, Visa, Money Order, MasterCard, Debit Card

Editor's Tips

What People Are Saying About FlatRate Moving

Featured Review

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Contributor

In Short – The all-inclusive, one-price moving system is based on cubic feet instead of hours or weight, meaning the company can give a guaranteed price before the move based on the volume of inventory. Plus, packing and unpacking of furniture, electronics and wardrobe is free, with additional packing services and moving supplies available at an additional cost. Flat Rate Movers offers residential and commercial moves, local or long-distance, with short- and long-term storage available.

Editor's Tips

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There is no additional cost for travel time and no charge for tolls.
ambiance
60.0% positive
  1. “Moving is never fun, especially when you're trying to do it while you're living out of the country.”
  2. “I've lived here for 12 years and moved 6 or 7 times, and lets face it, moving is hardly fun, but flatrate made it creamy and smooth, so much better than all my previous bait and switch experiences.”
  3. “my reccomendation- use flat rate, and your move would be easy and comfortable!”
  4. “The team who turned up were the sweetest bunch of guys and it made the move actually fun !”
  5. “We would recommend Flat Rate services to anyone looking to move that is searching for a company that makes you feel comfortable and secure”
food quality
100.0% positive
  1. “Their organization is breath of fresh air comparing to other movers who made me feel like they were not being sincere in describing the cost and process of my move.”
  2. “breath of fresh air in the moving industry.”
  3. “He went out of his way to give me packing advice (get free boxes from the local liquor store; pack dishes vertically for the best protection), worked with his supervisor to get me a competitive rate (while still fighting to get me free wardrobe boxes to p”
  4. “The move itself was also a breath of fresh air.”
menu variety
100.0% positive
  1. “We recently moved from NYC to San Diego and had to deal with extensive damage, negligence which resulted in loss of two moving boxes (here goes your favorite cloth!)”
overall
75.0% positive
  1. “Me and my wife are seniors and were looking for a nice small place to move to.”
  2. “moved with flat rate last week after my real estate broker mentioned them as the best option for my situation (I live in a 1 bedroom apartment and I have quite a few marble & antique pieces) I was so happy to find out that I was in the right place!”
service
85.74999809265137% positive
  1. “The people who helped me set up the move over the phone and email were extremely helpful, friendly, and quick to respond.”
  2. “call the salesman who was attentive when presenting the service but now he just forward me to dispatch.”
  3. “Amazing service at a great, reliable price”
  4. “The customer service was great as my new building had some pretty strict time constraints and they didn't have any problems with that.”
  5. “Flat Rate Movers moved me a few days ago, and i wanted to share that wonderfull experience with people that are looking for one honest company in these somewhat dirty market.”
  6. “We received EXCELLENT service”
  7. “The box delivery was a great service, made preparing to pack much easier.”
  8. “The employees were very kind and professional over the phone, and the movers were incredible.”
  9. “The crew was friendly and efficient and everything was done to our complete satisfaction.”
  10. “The price quoted was affordable and the service was top-notch!”
  11. “am normally too lazy to spend a moment and write a review following a good service but this time.”
  12. “the service, the prices, and the quality of the work were just really good.”
  13. “few other movers had better prices but the staff was professional and they seemed to have their act together.”
  14. “Everyone at flatrate was helpful, accommodating, and friendly from the very first phone call.”
  15. “Everyone involved in my move was polite, professional, and super friendly.”
  16. “had to change my move date three times because of a glitch with the schedule of the building, but the Flat Rate staff was helpful and patient with me.”
  17. “Manny, your foreman, and the rest of his crew were friendly, very helpful and professional.”
  18. “No doubt the best service.”
  19. “because the friendly voice on the phone when you book your move is the total opposite of the terrible service you?”
  20. “The people were nice and proffesional, and helped me a lot in realizing my move needs.”
  21. “The staff and movers were very professional and accommodating.”
  22. “the people who work there have a great attitude, they're proffesional, informative and honest.”
  23. “Wonderful people and service.”
  24. “First of all, when the closing of our apartment was delayed by a couple of days and we had to postpone our arrangements, their super friendly staff really took care of all our needs.”
  25. “The service I received from all Flatrate associates was excellent.”
  26. “Unprofessional long-distance movers and horrible customer service”
  27. “Dear Sirs, I was very impressed with your company and your moving staff on Monday.”
  28. “cannot believe it took me so long to figure out that THERE IS a flat rate in moving and that there are some good honest people out there.”
  29. “Outstanding service!”
  30. “Was also warned that I was expected to tip Quote was high, but was expecting great service.”
  31. “The customer service during the actual move (when one of their representatives called to see how the move was going) was helpful and reassuring- very nice!”
  32. “However, bad service on missing items.”
  33. “Their costomer service is nice.”
  34. “The movers were hard working, friendly, yet professional.”
  35. “The movers were super helpful and friendly (6550 Emmanuel., 6728 Leonardo, and 7174 Owens).”
  36. “The price was reasonable and the service was great.”
  37. “have to say that after moving so many times in my life and after having some pretty bad experiences, I was expecting the worst from this move and was truly happy to find out that this company is all about service!”
  38. “The salesperson was friendly and answered all my questions.”
  39. “Overall, great service.”
  40. “was efficient, careful, and very friendly and in great spirit!”
  41. “My third move with flatrate proved again to be fantastic service.”
  42. “That's what I call great customer service.”
  43. “recommend this mover to my real estate clients and everyone has been thrilled with scheduling, service, handling of property and most of all the FLAT RATE!”
  44. “The crew who did the packing and moving (Sam and Sophian, I think) were also amazing- very fast, friendly, and careful.”
  45. “Their staff was professional, courteous and reassuring.”
  46. “They were on time, professional, quick and and genuine nice people.”
  47. “The best service best price and to do it as fast as possible.”
  48. “Great service and an overall great experience.”
  49. “During the move I had to e-mail a number of times to change my order, Dean Hadzi was one the best customer service rep's I have dealt with.”
  50. “The movers were very friendly, careful, and so professional!”
  51. “Not only was the service fabulous, but flat rate offered a good rate compared to it's competitors.”
  52. “Great crew, and Hector in particular is a powerhouse as well as friendly and professional.”
  53. “The movers were friendly and professional.”
  54. “This company is truly fantastic; They were accommodating, friendly, professional, nice, courteous, the list goes on and on.”
  55. “Flat Rate used to be a decent service but is now HORRIBLE.”
  56. “Horrible service - will not pay out for insurance claims”
  57. “It was nice to see a company provide such excellent service.”
  58. “Everyone involved in my move was polite, friendly and extremely professional.”
  59. “Great service”
  60. “The movers were friendly and efficient - the whole move took one day.”
  61. “called flat rate moving in tears after a different moving service that I booked didn't show up!”
  62. “the price FLAT RATE gives is guaranteed, the people are truely remarkable, and the whole move becomes a nice, stressless experiance.”
  63. “Robin, the customer service person who helped me set up the move, was most helpful (although the putting on hold for a quote, as mentioned by some others, is a bit tiring).”
  64. “Most people don't like to move frequently, as it's a big hassle collecting your life's possessions for transport to a new place.”
  65. “Everyone at Flat Rate was so professional and friendly.”
  66. “Excellent service!”
  67. “Great service.”
  68. “we simply love the Flat rate pricing method and the service.”
  69. “want to recommend FlatRate- they are professional, clean, fast, precise, friendly and excellent!”
  70. “And the sales department was friendly nice and polite as well and seemed so happy to assist me.”
  71. “We called and scheduled a meeting, very friendly.”
  72. “They were accommodating, friendly, flexible, and actually gave a flat rate.”
  73. “In addition, the quality of service was so bad, this was probable cause for the damages and lost items.”
  74. “Recommendation: I would highly recommend your service in the future”
  75. “Very professional and efficient service.”
  76. “After 3 moves in NYC, I would highly recommend FlatRate because of their great service, professionalism, and the fact that the price it fixed before the move.”
value
71.09000205993652% positive
  1. “The price was definitely reasonable and paying went smoothly.”
  2. “they give you a price, based on your detailed info and needs, they have the best salesmen, the nicest movers, and the job is done before you even have time to stress about it.”
  3. “They quoted me a great price for what I had an even when I added more stuff to my inventory kept my cost the same, I was impressed!”
  4. “few other movers had better prices but the staff was professional and they seemed to have their act together.”
  5. “was attracted to this company's flat rate with no hidden costs, and the woman who came to my apartment to give me a price was efficient and seemingly knowledgeable.”
  6. “My experience with Flat Rate was gravely disappointing for a few reasons: a) The charged nearly $400 more than the quoted price, b) they delivered our stuff a week late, c) they lost two of our boxes, and d) they have not responded to any of my attempts t”
  7. “Reasonable but worth every penny!”
  8. “The price was reasonable and the service was great.”
  9. “move a lot, and I have had awful experiences with both local and nationally recognized companies, who often charge thousands of dollars in frivolous surcharges and make threats when you don't pay them in cash on the spot.”
  10. “FLAT RATE system saves all the trouble that other companise provide- a guaranteed price, an inventory list, so you know exactly what you're paying for!”
  11. “Second, the movers were so incompetent that they left 3 holes in the walls in my apartment building and a huge hole in the molding on my staircase.”
  12. “Steve Pardun, my relocation consultant was a great help and worked with my up until the last minute helping me get the most affordable rate for all of my stuff.”
  13. “He sold us on the idea that they would take care of our items - some expensive furniture, electronics, etc - don't worry we will take care of it all.”
  14. “the crew was great, the price was fair and didn't change at the end of the move, and for the first time i even enjoyes the move!”
  15. “Leads me to believe that they don't give you the best price the first time.”
  16. “After 3 moves in NYC, I would highly recommend FlatRate because of their great service, professionalism, and the fact that the price it fixed before the move.”
  17. “the service, the prices, and the quality of the work were just really good.”
  18. “the movers were right on time,the price was flatrate as promised,the items arrived in one piece,no arguments,just smiles and polite movers.”
  19. “we simply love the Flat rate pricing method and the service.”
  20. “It was a piece to a more expensive lamp of mine.”
  21. “the price FLAT RATE gives is guaranteed, the people are truely remarkable, and the whole move becomes a nice, stressless experiance.”
  22. “The duration of the move was reasonable and the price was very competitive!”
  23. “The price quoted was affordable and the service was top-notch!”
  24. “The price was very reasonable; the box count estimate of what we needed was right on!”
  25. “The price was right compared to other big NYC moving companies.”
  26. “We set up the move in minutes, and for a great price!”
  27. “And although we liked the all-in-one price, we didn't like the dirty, disgusting, fluid stained blankets in which they wrapped parts of our furniture.”
  28. “The best service best price and to do it as fast as possible.”
  29. “Amazing service at a great, reliable price”
  30. “It was kinda funny cause we had so many bad experiences with moving companies in the past that its more worth it for us to do it ourselves.”
  31. “So basically, I got most of my stuff in pretty good shape for a decent price, but how sad that I should probably consider myself luckly for that.”
  32. “Excellent prices, efficiency, professionalism”
wait time
53.5699987411499% positive
  1. “am happy to say that once again flat rate impressed me with their level of professionalism-the crew worked very hard to make it quick, efficient and painless.”
  2. “They are professional, amiable, quick, reliable and communication was excellent.”
  3. “Steve Pardun, my relocation consultant was a great help and worked with my up until the last minute helping me get the most affordable rate for all of my stuff.”
  4. “The moving crew was professional, skilled and quick.”
  5. “Unprofessional long-distance movers and horrible customer service”
  6. “cannot believe it took me so long to figure out that THERE IS a flat rate in moving and that there are some good honest people out there.”
  7. “Flat rate is very responsive prior to move and very professional and quick at the actual move.”
  8. “But due to the awful experience with our long distance move I would never, EVER, use this moving company again ?”
  9. “This is a terrible experience that I fear is going to involve a long process to get things resolved.”
  10. “The people who helped me set up the move over the phone and email were extremely helpful, friendly, and quick to respond.”
  11. “We set up the move in minutes, and for a great price!”
  12. “Their crew is always very professional, extremely courteous, quick, and careful when packing and moving items.”
  13. “chose Flat Rate movers for my long distance move from NYC to Miami,Florida because of their guarantee of a flat rate and no hidden costs.”
  14. “They were on time, professional, quick and and genuine nice people.”
5 Star Rating: Highly Recommended

05/08/12

only moving company I use

by onestopnyc

Had to plan a move for a client with two weeks notice. I did take care of the packaging but needed professionals for furnitures, arts, etc. Some was going to a furnished apt and some to storage. I worked with Tal who helped me through the whole process and ended up using their Elite service. Movers were great, on time, didn't break anything and all the paperwork was taken care off with both buildings. All of this was set up by FlatRate in under a week. Will definitely use them again in the future.

5 Star Rating: Highly Recommended

05/01/12

Go with FlatRate Movers, leave your friends alone!

by fromuptown76

All right, for disclosure's sake, I just copy/pasted this review that I wrote for them on another site. For what it's worth, I actually had to create an account with Citysearch in order to post this review.

That should tell you that I felt these guys deserved at least that slight inconvenience of having to take that additional step in order to get their name out, right? After all, I work hard, and my success depends on how good a job I do and how much others appreciate what I do. So I felt posting this review would help them continue to do well because they helped me out in a jam that I may have contributed to myself!

But the review is pretty much the same I wrote on Yelp. Here it is....

Just had a move yesterday... long distance at that, interstate but long distance. In fact this was the first time I used professional movers to move my things.

Despite initial glitches, the move went great!

Allan Roberts was extremely thorough and helpful in handling my account.

The movers, an Israeli guy (can't remember his name) was good, and his crew was very polite, cheerful and they worked great as a team. After all, ANY moving company is only as good as it's employees/labor, and these guys held up the image of the company well.

My contract actually had some issues that presented themselves in the morning of the move, which sort of set me into scramble mode. However, Allan and FlatRate Moving stepped up to the plate and took care of the situation. The ease with which this move went IS the reason people should hire movers... the stress is not worth it!

1 Star Rating: Poor

04/05/12

Don't use Flatrate for international moving

by Hao C

If you're looking for international moving from US to China, my recommendation is 'NO'. Seriously, the service does not match up with the price tag.

I moved from New Jersey to Shanghai end of last year. Like most of the people moving overseas, there are a lot of unknowns. I was looking for a moving company

who understand some of the challenges and was able to save customers some of the hassels. So despite of the much-higher price tag, i picked Flatrate moving,

partly because of their years in business and partly because of some of the good domestic moving reviews I saw here.

Unfortunatly, I have to say I made a wrong decision. They really lack international moving experience, especially for China. They did an ok job putting my stuff in a container in the US. but that's about it. Everything else was left to me and my wife to deal with. I have to deal with their partner company in China, who they have no control with. And we jumped through all kinds of hoops and still end up paying more than $1500 for their partner company's service. Our stuff were sitting on the port for more than 45 days, and all they tell us is that they have no control of what's going on. My words to them are: if you don't know what you are doing, then stop doing international moving business, or at least stop charging a premium price and pretend to be an expert.

I don't know how they are doing in other countries. but at least, if you are looking for moving help to China, my advice is: 'don't use Flatrate'.

5 Star Rating: Highly Recommended

02/09/12

GREAT EXPERIENCE- Fast, Flexible and Reliable!

by anguyen33

I've moved several times over the last 10 years, and have used different moving companies. Flatrate has been, by far, the best experience. I worked with Mark Soules, who immediately made me feel comfortable that the move was in the right hands. He knew exactly what I needed, and followed up to ensure that everything was on track! I even needed to move the start time of my move to a time that typically does not get booked - and Mark made that completely painless!

The moving team came right on time, and were extremely professional. They were polite and did not complain or make gratuitous comments or noises (yes, I've seen that happen before!) They were also very thoughtful in the placement of boxes and items - careful not to put anything against the walls and what rooms items were to go into.

On top of all of this-- there was no haggling with prices - everything is included as long as you're upfront. There is even some flexibility if you don't know the exact number of boxes or items you have. The price did not change even though I had a few more boxes that originally anticipated.

The entire process was very professional and pleasant.

I would absolutely use flatrate again!!! and recommend anyone and everyone to use them!

5 Star Rating: Highly Recommended

02/09/12

Who Knew Moving Could Be So Easy and Fair

by gaugustus

I have seen the trucks around town and I have heard good things from others so when the time came for me to use movers, I decided to give them a try.

Now I can't sing their praises enough. What a great experience! Starting with my Sales Rep/Relocation Consultant - Mark Soules. He answered every question, explained the process and explained that of course if in the process of the move I had less items than we discussed then the price would be reduced; if I had just a few more items they would allow me some leeway and of course it was a significant number more the price would increase accordingly. so I knew going in what to expect.

Moving day arrives and I have to say I must have gotten the best crew out there. Mario Levia, Edwin Sanchez and Hector Sastre were just fantastic. Mario was the crew leader and before they started he explained everything about how they work and what I should expect. Once we got the paperwork signed, I left the guys to work and work they did. They were methodical and jovial and it made the experience so much easier. They handled everything with care as if it was their own.

There is no question in my mind that if I have to move again, FlatRate will be my first choice and possibly only choice and if I can get the same crew, all the better. Excellent Job Guys!!!!

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