(212) 988-9292
555 W 25th St
(10th Ave)
New York,
NY
10001
40.72248
-74.00123
Neighborhoods: SoHo, Downtown
Hours:
9am - 5pm
Every Day
Last updated 11.30.11
Category:
Payment Methods:
American Express, Check, Visa, Money Order, MasterCard, Debit Card
What People Are Saying About FlatRate Moving
The Owner
FlatRate Moving
Owner
With FlatRate Moving, you have the biggest moving company in New York behind your move. That means you'll have all the tools you need to carefully plan and execute a seamless transition. Every step is calculated down to the smallest detail. That includes guaranteeing you an all-inclusive price.Whether you?re moving around the block or across the pond, we?ve got you covered. We know urban environments, street layouts, building requirements, narrow hallways, and other details that can add to moving costs with the other guys. Not us. Our team plans everything ahead of time so you can focus on…
Featured Review
Contributor
Contributor
In Short – The all-inclusive, one-price moving system is based on cubic feet instead of hours or weight, meaning the company can give a guaranteed price before the move based on the volume of inventory. Plus, packing and unpacking of furniture, electronics and wardrobe is free, with additional packing services and moving supplies available at an additional cost. Flat Rate Movers offers residential and commercial moves, local or long-distance, with short- and long-term storage available.
Editor's Tips
- Save Money:
- There is no additional cost for travel time and no charge for tolls.
| ambiance | 60.0% positive |
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|---|---|---|
| food quality | 100.0% positive |
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| menu variety | 100.0% positive |
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| overall | 75.0% positive |
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| service | 85.74999809265137% positive |
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| value | 71.09000205993652% positive |
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| wait time | 53.5699987411499% positive |
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GREAT EXPERIENCE- Fast, Flexible and Reliable!
by anguyen33 at Citysearch
I've moved several times over the last 10 years, and have used different moving companies. Flatrate has been, by far, the best experience. I worked with Mark Soules, who immediately made me feel comfortable that the move was in the right hands. He knew exactly what I needed, and followed up to ensure that everything was on track! I even needed to move the start time of my move to a time that typically does not get booked - and Mark made that completely painless!
The moving team came right on time, and were extremely professional. They were polite and did not complain or make gratuitous comments or noises (yes, I've seen that happen before!) They were also very thoughtful in the placement of boxes and items - careful not to put anything against the walls and what rooms items were to go into.
On top of all of this-- there was no haggling with prices - everything is included as long as you're upfront. There is even some flexibility if you don't know the exact number of boxes or items you have. The price did not change even though I had a few more boxes that originally anticipated.
The entire process was very professional and pleasant.
I would absolutely use flatrate again!!! and recommend anyone and everyone to use them!
Who Knew Moving Could Be So Easy and Fair
by gaugustus at Citysearch
I have seen the trucks around town and I have heard good things from others so when the time came for me to use movers, I decided to give them a try.
Now I can't sing their praises enough. What a great experience! Starting with my Sales Rep/Relocation Consultant - Mark Soules. He answered every question, explained the process and explained that of course if in the process of the move I had less items than we discussed then the price would be reduced; if I had just a few more items they would allow me some leeway and of course it was a significant number more the price would increase accordingly. so I knew going in what to expect.
Moving day arrives and I have to say I must have gotten the best crew out there. Mario Levia, Edwin Sanchez and Hector Sastre were just fantastic. Mario was the crew leader and before they started he explained everything about how they work and what I should expect. Once we got the paperwork signed, I left the guys to work and work they did. They were methodical and jovial and it made the experience so much easier. They handled everything with care as if it was their own.
There is no question in my mind that if I have to move again, FlatRate will be my first choice and possibly only choice and if I can get the same crew, all the better. Excellent Job Guys!!!!
FLATRATE MOVERS STOLE AND FLATRATE DOESN'T CARE
by mclombs at Citysearch
FLATRATE MOVERS STOLE OUR ORIENTAL CARPET, AND FLATRATE DID NOTHING ABOUT IT. THE HEAD OF THEIR CLAIM DEPARTMENT CANNOT DO BASIC MATH. THEY ARE PROBABLY LIABLE FOR A CLASS ACTION LAWSUIT IF ALL CLAIMS ARE HANDLED WITH THIS ERRONEOUS APPROACH. the foreman of our move stole a valuable oriental carpet during the move. to make a long story short, we called frantically for several days and could not even get flatrate to return our calls. we had witnesses and evidence of the theft, which flatrate disregarded. finally, they told us to submit a claim [the carpet was a family heirloom, we just wanted it back, but several items of furniture were also damaged during the move so we submitted for those as well.] we were compensated for about 1/20th of the value of the carpet. as for the other damage, flatrate had a furniture repair specialist come to our home to assess the claim amount. during that visit, the furniture repair specialist repaired some of the damage [which i did not authorize]. then flatrate made us pay $155 for that repair work, when it should have been free of charge. look at this mind-boggling email exchange, it is word-for-word with names redacted -- this type of exchange went on for days, they insisted on applying incorrect logic to the calculation, and threatened to pay us nothing if we did not accept it. so we took the money and moved on.
(1)
[Customer],
If you would like to contest the value of the carpet placed on your claim, I am going to need something in writing that backs up your claim of $10,000.00.
As far the damage to the sofa; I did not charge you I simply subtracted from your claim total. Instead of giving you money towards the repair, I had the service company take care of it.
Sincerely,
[Customer service rep]
(2)
[Customer service rep]
Thanks for your response. I will put something in writing regarding
the claim amount for the carpet.
Also, please check your math. You have indeed subtracted the cost of
the couch repair -- $155 -- from the total claim assessment. $1084
for carpet (which I am contesting) + $185 for the dining table + $240
for the dining chairs = $1,509. You subtracted the cost of the sofa
repair from this total to bring the claim amount to $1,354.
[customer]
(3)
[Customer],
I stated below that I subtracted the amount for the repair from your claim.
It was an item listed on your claim and I took care of the repair, as it was part of your claim, therefore I would need to deduct from the claim total.
As I stated below, instead of just adding the "repair estimate" to your claim total, I asked for the repair company to go ahead & take care of it that cost goes towards your claim.
Sincerely,
[Customer service rep]
(4)
[Head of claims],
Yes, the amount should be cancelled out. Flatrate caused the damage,
and Flatrate should pay for the repair. There should be no difference
in compensation to me whether I paid for the repair or Flatrate paid
for the repair.*
Let's look at it this way, and assume that I had hired All Furniture
Services myself to repair the damage. The calculation in that
scenario would be as follows.
Claim:
Carpet $1084**
Sofa $155
Dining Table $185
Dining Chairs $240
Total Claim: $1664
Deductible: $300
Final Claim: $1,364
Payment to All Furniture Services: $155
Net Claim Amount to [customer]: $1,209
* I will not even get into the fact that I never authorized Flatrate
to hire someone to fix my couch. Flatrate told me that All Furniture
Services would assess the damage for the claim, I never authorized
them to do work on behalf of the claim.
** I am in process of contesting this assessed value for the STOLEN carpet
(5)
I'm sorry [customer name], but that's not what your coverage calls for. If we did not pay for the repair, then you would have received $155 and you would have had to pay for the repair with that money. You do not get the repair and compensation - it's one or the other.
[flatrate - head of claims dept]
Excellent, professional service
by whitecap70 at Citysearch
I just did an in-city move and would have to say Mark at FlatRate, who organized everything, and Boyan and his crew could not have been more professional, honest, and efficient. I would definitely recommend FlatRate to friends.
Great Experience!
by shortonline at Citysearch
I just completed moving from NYC to DC using FlatRate, and the moving team (Roberto & Mikey) and account representative (Lisa) were just outstanding! It was perhaps the best moving experience I have ever had. Roberto and Mikey were excellent. Conscientious, detailed, caring, respectful, and incredibly hard working, and my account rep (Lisa) had no problems with my indecision on what I was moving up to the very last minute. I would definitely recommend this to friends.
The Details on FlatRate Moving
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As Seen In…
Message from FlatRate Moving
- Up-front estimates
- Expert staff
- Over 17 years of experience
With FlatRate Moving, you have the biggest moving company in New York behind your move. That means you'll have all the tools you need to carefully plan and execute a seamless transition. Every step is calculated down to the smallest detail. That includes guaranteeing you an all-inclusive price.
Whether you?re moving around the block or across the pond, we?ve got you covered. We know urban environments, street layouts, building requirements, narrow hallways, and other details that can add to moving costs with the other guys. Not us. Our team plans everything ahead of time so you can focus on almost anything else you want.


