Flatrate Moving

Emilie C.

Joined 1 year ago

I would recommend FlatRate moving to anyone looking for an easy and seamless move. I have used them several times for both local and cross country moves and never been disappointed. They are always on time, professional, very quick to accommodate requests and easy to work with. They securely wrap precious items like mirrors and frames as well as take bed frames apart with ease. Their price guarantee allows you to know what you are paying for in advance without hidden fees, which is a sigh of relief when moving creates so many costly obstacles. I would never use another company!

David K.

Joined 1 month ago

Flat Rate moved my stuff from my studio to a one bedroom (5-floor walk up) in Manhattan. They came early, packed all of my stuff, and brought it up the stairs easily. Steve and Ray were efficient and friendly and took great care packing my things. The organization over the phone was great we Mark Soules as well. Would recommend these guys to anybody. They definitely made a stressful process as bearable as it could be.

Corey F.

Joined 1 month ago

We want to thank Uros and his team at FlatRate for an absolutely wonderful experience with our move.

The team was more careful with our belongings than we are - from packing to setting the boxes down gently on our newly finished floors . They were a pleasure to work with. It was a very long day and they were so patient and worked very hard to get us moved in with furniture and boxes settled in the best location. They truly went above and beyond for us. We hope Flatrate will acknowledge and reward this exceptional teamwork.

We have already referred Uros and this team to several friends.

Many thanks for a seamless move.

Daniel F.

Joined 3 months ago

I used FRM to move from New York to San Francisco. The process went very smoothly. The movers were on time, organized and efficient. My rep Mark Soules was also great and helped us update our move plan as we ended up needing to revise our move items and date several times.

I recommend FRM and would use them again for my future moves.

George N.

Joined 6 months ago

Move from New York City to Storage 2days after Hurricane Sandy: This was the first time I used FRM and to my surprise this was one of the easiest moves I ever did in New York. No exaggeration. Not only was the service impeccable before the move, with the reservation specialist, Mark Soules, it was impeccable during. I moved two days after hurricane Sandy and in preparation of the move the dispatcher that was holding up the fort by herself , Maria Munoz, was extremely responsive and considering the FRM offices were impacted/flooded by the hurricane, it is a miracle my move happened, let alone how well it happened.

The packing done by movers:Marcos Bobet and Bashiru Ibrahim was thorough, careful, professional and what i considered to be never ending yet their service continued to be pleasant and professional.

This move was for a very sick friend who served our country in the Middle East only to come back a few years ago and discover he has a grave illness. Because he is too sick from treatments the close friends got together and assembked the money for the move to save the belongings for when he is well again. FRM was randomly sourced through google and we expected horrendous pricing or horrendous service, instead we got GREAT service and an extremely reasonable price on top of everything else.

I would recommend this service to friends and family in a heartbeat.

Mark, Maria, Marcos, Bashiru, thank you very much for everything.

cam e.

Joined 7 months ago

Moving my apartment from New York to London, I was extremely nervous after reading reviews about international shipping. I decided to go with Flatrate. I found Mark Soules my sales person very helpful. He put up with my endless calls and questions with patience! He guaranteed the price.

They picked it up on the designated date. The movers were professional. The estimated time of arrival was just before the date he quoted. All of the boxes arrived in good condition and nothing was damaged.

The partners they have in the UK were equally easy to deal with. They answered all my emails promptly and were a pleasure to deal with. I can personally recommend them.

Recommends

Michael J.

Joined 7 months ago

Great movers. They showed up on time, packaged things really well and were all around nice. I was so stressed out about moving but once they were on the scene everything went smoothly.

Doesn't Recommend

NYCGirl1

Joined 4 years ago

DO NOT USE IT FOR INTERNATIONAL MOVING. THERE IS NO NEGATIVE REVIEW ON FACEBOOK BECAUSE IT REMOVES ANY NON-POSITIVE COMMENTS!

I had a fine move from Philly to NY. The movers were very detailed oriented and the customer service rep were quick to respond to my questions. I was recruiting and wasn't sure where I would be moving to. It could have been 1. NYC 2. HK 3.Shanghai. I asked the company if they do international moving and I would first store my items in the storage before knowing where I am moving to. I was promised that they were experienced in international moving, so I used this service even though it was more expensive than other companies that handle domestic moves.

I have been asking the same questions on international shipping prices and moving insurance from Aug 7th, 2012 and I still do not have an answer today ( Oct 8th, 2012). I followed up multiple times in 2 months and only received one response that it will check with its international division at the end of August. That was the last time I heard from the company.

I was not happy with the service as I now need work with another moving company to pick up my items from the storage and move them internationally. The other company may not even cover insurance because it did not pack for me ( Flatrate moving did) It has been very stressful to coordinate the move from Asia. I posted my feedback on Flatrate moving facebook page to recognize it did a good job on east coast moving, but disappointing job so far on its international moving. I cannot believe that the comment was removed from the page. When I wrote another post to inquire my previous post, the response was " We removed it because it was not honest" Not only the company did not ask for any details nor offer any help, it accused its customer dishonest. When I provide further details to proof my statement, the response was " we cannot discuss your moving details on facebook. call the office #" There was no apology and recognize its lack of response for customer inquiry for 2+ months . Few minutes later, my post was again deleted from its facebook page. What kind of legitimate company would remove customer's feedback? Instead of offering any help or provide any solution, it will just delete any non-positive feedback and keep positive reviews. I am not sure if those reviews are true anymore.

Very disappointed.

Recommends

collette l.

Joined 7 months ago

best movers ever and I appreciate the personal recommendations i received for FlatRate...I just hope my experience with the delivery of my belongings in California is as amazing as it was for the pick up in NYC!

Daniel D.

Joined 8 months ago

I just used FlatRate Moving for my August 1st move-out and I was very happy with the service, quality and care that went into the entire process. I hired FlatRate to move me out of my previous apartment and store my belongings in their storage facilities for 1.5 months. They did so many things right:

1) Gave me the rates for different days leading up to the end of the month to help me choose the most affordable rate - clearly not trying to swig some extra cash out of me

2) I had to call them back up because I forgot to mention two pieces of furniture and some art that I needed them to take also - added it to the list of items without an extra charge

3) Followed up with me a week in advance to make sure we had all documentation squared away and to confirm the certificate of insurance - I have a crazy schedule so I appreciate not having to be the one to stay on top of it

4) Movers were super nice, polite and friendly. They wrapped EVERYTHING in blankets and were meticulous to make sure everything was secure and covered. Also, they talked me through anything I needed to know (i.e. disassembling TV, bed, etc.)

5) VERY, VERY reasonably priced for the added security of knowing my belongings will not get ruined.

6) They were early for my move and waited till I was ready for them to come upstairs to begin moving me out.

I have used other "hourly" movers who showed up 6 hours late and then took FOREVER to move my stuff because they were getting paid to take their time. Not only did the cost a lot of money, they did not handle my stuff with care. They BARELY wrapped anything, were on the phone the entire time and super rude. I will never use another moving company again. FlatRate is by far the best bang for the buck.

I hope this was helpful.