15 Park Row, New York, NY | Directions 1003840.711394 -74.007908
J&R won't accept return of defective goods, has poor CS – Bought a Trendnet USB network server from J&R, installed it per manufacturers instructions and it didn't work. Spent several hours, over the course of a month, with Trendnet customer service, downloading USB server software upgrades, checking firewalls... still didn't work, Finally replaced it with a Silex USB server which worked right out of the box and has no problems. Here's the rub. J&R refuses to give a refund because I had the Trendnet unit for over a month, trying to get it to work. I would not buy from J&R again. Their customer service is arrogant and unresponsive. They don't care if your equipment works, they just want your money!
Expectations – A sales person used to be knowledgeable and helpful. You would learn their name and return to the store the next time you needed something. However, corporations have changed that by paying staff people less and not expecting them to know about the products they are selling. By doing so, they have enriched themselves and left the consumer to learn about the features of the various products. This is what you will find at J&R where the sales staff is solely interested in the sale with very little knowledge or background about what they are selling. The product I bought was fine and I guess the price reflects the lack of service. If you know what you want and are willing to do the research, fine. If you want help, then you'll need to go elsewhere.
Worst service ever!!! – Here are two separate reasons not to shop or purchase from this store. Reason one, the staff is ridiculously lazy. After the staff watched me read over the options for a variety printers for a half hour i decided to go with one that looked best for my budget and needs. Once i was able to get the nearest staff member of his cell from texting the inventory search began for the printer i wanted. After a few calls and a look through the computer it was explained to me by the J&R staff member that there wasn't anymore of these particular printers available at this store location. Due to the fact that i needed to start printing asap i went with the next best thing, a printer $40 higher in price to save time. After i purchase the printer and waited for the inventory staff to bring down my new printer i started browsing the store again to kill some time. As i browsed i came across 5 of the original printers i wanted at a lower price sitting on the floor next to the staff member on his cell phone. After i pointed this out to him he gave me the original printer i wanted and i was told i would have to go down stairs wait in line and return the printer i just purchased. The reason i had to do this was because i used debt card rather then cash. After waiting down stairs for another half to get my refund i came back up stairs and purchased the original printer i wanted. The entire process only took 2 F$#KING HOURS out of my life. The second reason would be the return process. I know the last story had some return process issues but this one really infuriated me. I guess i didn't learn my lesson the first time but now after today i know to never go to this place again and anyone i know that's headed there will be warned by me. Today i rushed in to pick up some quick software i needed asap. When i walked into the department i told the staff i needed Photoshop Elements for a PC. The staff member handed the box to me and said this is it. I walked over to the cashier and was out in 15min. Great, right? Wrong, once i opened the box and place the CD in my computer it wouldn't work. I started reading the directions. Then i found it, FOR MAC USE ONLY. Well i should have looked and the staff member made a mistake, no big deal i"ll just go back and switch it for the PC software. So, i ran back to the store on my way to my office and figured it would take me 15-20min to get this taken care of, Wrong! I get there and i explained to the staff member that helped me what happened. She pointed me to her manager who said i need to go down stair and return the software and then come back up and repurchase. This is the most idiotic thing I've ever seen in my life. As i get down stairs i see 10 people waiting, i don't have time so i left and come back after i get off work. Once i arrive to the store after work i went down stairs waited in line for 30min and then was told i can not return the software due to the fact that it was opened. I asked for a manager, after explaining the situation to the manager he finally agreed to give me store credit. After that hour long saga i raced back up stairs only to find i couldn't purchase the software i need because the store was closing even though it was 10min before closing time on my clock.
To make a long store short this place is horrible with a horrible staff. Don't ever ever purchase from this store....You've been warned!
one stop shopping downtown – I'm not a fan of Best Buy or PC Richards (bad past experiences), so whenever I need something tech/electronics related, I head to J&R. The place is huuuuuuge and you can pretty much find whatever you need there. I bought my HDTV from j&r last year and it was $200 cheaper than BB or Circuit City (which was still open back then). Definitely a good find.
Very good experience -- trouble-free – After our horrible experience at Best Buy (see my review for the one on Broadway), we went to J and R. We were out of there in 10 minutes with our plasma TV. Our salesman was knowledgeable, no-nonsense and efficient. He did not try to swindle us like Best Buy did.
Highly recommended. We will from now on get all our electronic purchases there.
good prices – Great place to go check out very very up to date electronic gadgets. They have fair prices and can compete with online retailers. I don't like the separate store set up but I guess it works. The staff is in need of major psychoanalytic therapy.
Hi-fi without high-gloss, forsaking Sony-style pyrotechnics in favor of enormous selection and a specialized staff. – In Short
One store with 10 separate entrances can become confusing, but each one is a self-sufficient unit with its own specialized suit-and-tie staff, who are generally eager to please. J & R sells home appliances, videogames and anything else that fits into its 300,000-square-foot line of stores along Park Row. Carrying every major brand of audio, video, camera and computer equipment, it's the ideal store for the home shopper, but with enough high-end components--amps, headphones, mixers--for the pros, particularly musicians.
Heaven – This place is heaven for electronics, music and movie heads. A little confusing at first, but well worth the time you spend getting used to it.
Where to buy electronics – This is the place to buy DVD players or stereos. The salespeople are very knowledgeable, though sometimes difficult to get a hold of. JandR always has the best prices on electronics. The selection of DVDs in the basement isn't the best in the city, nor are the prices, but for equipment, this is the place to shop.
One-stop entertainment shopping mecca! – If you need computers, CDs, DVDs, electronics or a myriad of other products, J&R is the place to go! Their selection is excellent and they have frequent sales. Plus, you can have the warm and fuzzy feeling that comes by supporting an indie over a big corporate box store. If you need to be coddled through a purchase, J&R might not be your scene. However, it's very much worth it.
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