666 5TH Ave, New York, NY | Directions 1010340.760368 -73.976679
Neighborhoods: Midtown Center, Midtown
my shoes look brand new! – Not sure what all the negative reviews are about but then again, i never encountered "Vivian" but, rather a very polite man who explained the best way to repair my shoes would be and the cost. He was knowledgable and friendly. My boots came back looking brand new as did my boyfriends 20 year old shoes! They do a fantastic job!
they ruined my sandals and haven't taken any responsibility! – I brought in my sandals for a resole job this afternoon, and when I went back to pick them up, I found out the scratches on the upper part of the shoes which were not there before dropping them off. I complained about that to the man working there, and he kept asking me where the scratches were as if they weren't there. After I pointed them literally 10 times, he brought the shoes to the back. After a minute, he came out with them, and I found out that the scratches were covered with something like a marker. I was totally annoyed, and complained about what happened to the shoes. And then, he started to insult me saying that I was complaining because I didn't want to pay. And then, he said I should go to different repair stores if I didn't like the service there. I told him that he should be responsible, but he ignored me and walked away.
And, I tried to talk to this woman, Vivian, behind the counter who was the owner. She yelled at me saying I should talk to the guy. When I tried to talk to the guy, he didn't listen, and she was laughing at me.
They haven't taken responsibility yet.
I had never seen uneducated, no-mannered, rude people like them ever.
If you want to experience THE WORST service ever, I DO recommend Angelo's. They WILL totally ruin your shoes and day.
RUDE, AWFUL CUSTOMER SERVICE--ABUSIVE – I've taken three pairs of boots to Angelo's to be taken in. The woman behind the counter refused to take my boots in the way that I wanted and instead lectured me on how the boots would be too tight. When I told her that she made my last pair of boots too lose, she became very angry and lost her temper in store. If this place weren't the best in town, I wouldn't go there anymore. When I called the store the next day to find out when my boots would be ready, she told me she decided NOT to fix them because she didn't like the fact that I criticized her. She told me my remarks kept her up all night and suggested I come in and have the boots re-fitted. She took my deposit, but had no intention of fixing my boots!!! She yelled at me on the phone today and told me to come pick up my boots---that she doesn't want to fix them. She is awfully rude and I am never going there again.
vivian needs to get over herself! – vivian is the woman behind the counter and by all accounts she and her husband own angelo's. she is pushy, rude and short tempered. she does not feel that she needs to provide any sort of customer service whatsoever; she TELLS you what you need done to your shoes, not what you want done to your shoes. recently i brought a pair of boots into angelo's and asked to have them polished, she ignored my request and told me i have to have the soles and heels replaced. i told her i'm not ready to have them replace, may be after i wear them a couple more times. she ignored me and said that i have to repair the soles and heels.
they do a decent enough job at shoe repair but there are plenty of other great shoe repair shops without the attitude.
Where the customer is always wrong and the service is RUDE and OFFENSIVE – I have been to Angelo's twice to have them do work on the same pair of shoes. Both times the work had to be redone. Every time I have been there, the woman behind the counter is rude and lectures me. I am polite, and ask specifically for what I need/want to be done to my shoes. These are very expensive shoes, which is why I continue to get them repaired, and I would be happy to pay well for it to be done correctly.
The first time, when the work had to be done twice (to shorten a strap), the woman ordered me to tip the man who did the work because he had to do it twice. This was not my fault, but I went ahead and tipped him, as he was nice to do the repeat work while I waited.
On the most recent visit, I had the shoes resoled (rubber), and one shoe bed glued back down. When I went to pick them up the shoe bed was not repaired, and I had a question about the way the shoes had been resoled. The woman started lecturing me in a very loud voice in front of my husband and another customer. As soon as I asked the question she became very argumentative about the work done on MY shoes. She sent the shoe back to have the sole glued back down. When it came out, the back was scuffed and had a black mark on it. When I pointed it out, she told me I brought it that way. I told her that I had not, and that the mark had not been on the shoe when I had just looked at it moments before. The man who did the work then came out, and rudely told me that it had to have been that way when I brought it in. The woman then said (in front of my husband and another customer) to the man that someone like me belongs in a mental hospital. The man repaired the scuff, but told me I had done it, not he.
This was extremely unpleasant and offensive, and for that I paid $55.
I will never go there again, and would NEVER recommend Angelo's.
In the middle of her tirade the woman said they didn't want me to ever come back. Well, that's the only thing on which we agree.
they ruined my suede tote bag – I brought in a barely-used beautiful taupe color suede tote bag to have a few surface dirt marks removed. The woman who took my bag assured me that they were experts in suede cleaning and would be able to clean the bag properly. Obviously, they did not know what they were doing, because when I went to pick it up, the suede had been covered with a leather cleaner, completely changing the handfeel and drape of the suede bag. As of today, they have not taken any responsibility for ruining a $400 handbag. A reputable business takes responsibility for work that is not finished to a customer's satisfaction. I do not think that Angelo's is reputable and do not recommend their services.
They fixed the unfixable – While the lady who works there is a little short-tempered, this place overall is great. I took a boot there that 5 - count em 5! - other shoe places were unable to fix. The company that I bought the boot from was unable to fix this shoe, as well, because the zipper had broken in a weird way and the boot itself would have to literally be undone first to get fixed. Anyway, these guys fixed it and I was about to throw them out after wearing them only a few times. It would've been like throwing away 300 dollars. I love Angelo's.
Editorial Review – Professional repair team restores your favorite shoes, boots, sandals or slippers--even purses. Polishes and more are sold for at-home fix-ups.
poor customer service – the work they do is pretty good. i brought snakeskin shoes for a new sole. the shoes were new and smooth, but they were returned with the scales shuffled up and uneven. when i brought this to the attention of the woman at the desk, she yelled at me and was extremely defensive. very poor communication skills and worse service. their prices are not cheap either.
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