American Dream Car & Limo Svc

11/02/09

A disorganized bunch of scoundrals, to say the least!!!

by YankeesKid

Never showed to pick up my daughter from a party. Eventhough I repeatedly called to confirm.

• Pros: Can't think of one thing
• Cons: Disorganized

09/28/09

STAY AWAY!!!

by GoldShield

I had called American Dream Limousine to arrange for a pick-up of my elderly mother from a wedding. A half hour later, my older brother escorted my mother outside the venue towards the car. I had given my brother my credit card to pay the driver. While outside on the sidewalk, my mother was offered a trip home from another family member (because she is elderly, this family member offered to bring her right to her door, which a car service driver does not do). When this happened, my brother politely told the driver from American Dream that their services were no longer needed. At this point, the driver became angry and demanded full payment for the fare. He bullied my brother (an older gentleman) into not only paying for the full fare, but he demanded a tip as well! My brother was intimidated by the driver and gave him my card (bear in mind that the company had absolutely NO personal or payment information from me yet). The driver then wrote out a credit card slip for the full fare and he added a tip for himself. I called the company 10 minutes later, after the driver had left. I explained my displeasure to the dispatcher (he said his name was "TJ"). Unfortunately, the dispatcher was unsympathetic and offered no apology or resolution. This entire episode was deplorable. The company NEVER told me that they would do this and the dispatcher, TJ, offered no cancellation policy at the time of the original call. This incident goes beyond the usual late car or unclean car complaints. We deal with alot in NY but this was just downright wrong. There are hundreds of other companies - try someone else.

• Pros: NOTHING GOOD ABOUT THEM
• Cons: Rude driver and dispatcher, bad policies

09/14/09

Not a Good Experience

by GoldShield

I had called American Dream Limousine to arrange for a pick-up of my elderly mother from a wedding. A half hour later, my older brother escorted my mother outside the venue towards the car. I had given my brother my credit card to pay the driver. While outside on the sidewalk, my mother was offered a trip home from another family member (because she is elderly, this family member offered to bring her right to her door, which a car service driver does not do). When this happened, my brother politely told the driver from American Dream that their services were no longer needed. At this point, the driver became angry and demanded full payment for the fare. He bullied my brother (an older gentleman) into not only paying for the full fare, but he demanded a tip as well! My brother was intimidated by the driver and gave him my card (bear in mind that the company had absolutely NO personal or payment information from me yet). The driver then wrote out a credit card slip for the full fare and he added a tip for himself. I called the company 10 minutes later, after the driver had left. I explained my displeasure to the dispatcher (he said his name was "TJ"). Unfortunately, the dispatcher was unsympathetic and offered no apology or resolution. This entire episode was deplorable. The company NEVER told me that they would do this and the dispatcher, TJ, offered no cancellation policy at the time of the original call. This incident goes beyond the usual late car or unclean car complaints. We deal with alot in NY but this was just downright wrong.

• Pros: None
• Cons: Rude driver, bad service policy

04/22/09

Best ride in town

by MFDemby

From the time I called to set my appointment to the time of pickup, I was nervous that the flight would be missed. Fortunately, Mr. Mian at American Dream Car and Limo was very helpful and did everything he can to assure me that the car would arrive on time and get to the airport safely. From pickup to delivery, the ride was smooth, fast, safe, and flawless. The driver was courteous and resourceful, and I will be happy to use them again as well as mention their service to all of my colleagues.

• Pros: on time, safe driving, knowledgable
• Cons: can't think of any

10/11/08

Not Impressed

by consumerNYC2000

Really bad service. They were rude and they definitely overcharged us for a short ride. Aggressive, rude, disorganized. Overall a horrible experience. Call elsewhere there are so many other options!