Video Room
New York, NY 10280-1416
Phone: (212) 962-6400
- Cross Street:
- S End Avenue
- Hours:
- Mon-Sat 12pm-11pm , Sun 12pm-1pm
Editorial Review for Video Room – by Melissa Kirsch
The Scene
While the pink and blue neon may lend the spacious Video Room the feel of a supermarket, there's no equivalent of stinky produce in this Upper East Side video haven that's been serving film buffs and blockbuster fans alike since 1978. The staff is friendly and knowledgeable, and they've got the best membership deal in town. For $89 per year, get unlimited pick-up and delivery, free rentals, reservation privileges and more.
The Goods
You'll find a bit of everything here, but the store's staggering collection of foreign and classic films is what really sets it apart--especially for the uptown scene. It also boasts a wide selection of children's films. In addition, the Video Room does film-to-video transfers, so you can get all those old Super 8 family movies onto DVD at long last.
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Insider Tips
Save MoneyRent three movies and the fourth one's on the house.
The ExtrasFor three-day rentals, call on the due date if you know you're going to be returning the movie late. The staff will kindly renew the title instead of charging you the pricey late fees.
User Reviews for Video Room
10/30/2007 Posted by rooster7667
It's unbelievable that this place is still in business- i was a corporate customer, and after the second horrible experience, I am going to make sure everyone else at my company knows what to expect from this place: -Extremely rude staff. -All the titles you probably want on VHS instead of DVD- because they 'are rented out' (aka they haven't updated their inventory since 1982.)
Pros: none
Cons: horrible inventory, EXTREMELY RUDE staff
03/25/2007 Posted by iosef_tavi
Well, if you needed further incentive to try netflix, why not swing by video room? Complete with WAY TOO MANY VHS TAPES, an 'adults only' section in the back, and the rudest, least caring staff I've ever dealt with, two trips there have been enough for me to swear it off. I'm serious about the 'adults only' section, by the way. What - did NYC not have enough 'adult themed' stores at the moment? Alright, so they're entitled to cater to the creepies of the city who need their fix, but their customer service is awful, too. When I asked if a movie was in stock [I stopped asking about new releases after the third one wasn't in and just went with something old], I was kindly directed to the old, un-intuitive kiosk-like computer they have at the front counter. OK, cool, we're operating at the tech level of a public library circa 1996. How about a little service, fellas? The two guys at the counter were clearly in debate over something and far too busy to help me. It's worth pointing out that this was a Tuesday night, and I was the only customer in the store. I'm all for local businesses, but these guys are facing serious competition from the likes of Blockbuster and online video rental services and Video Room is doing NOTHING AT ALL to implore me to do business with them. I know that this will be repeated at the bottom of my review, but they are NOT RECOMMENDED.
Pros: Convenient
Cons: Rude/disinterested staff, not really sorted well, adults only section in the back, far too few copies of in-demand movies, way too many VHS tapes
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